Petco

4.4
823 reviews

About

Pet StorePet supply store
Visit your Humble Pet Store located at 9603 N. Sam Houston Parkway East for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
9603 N Sam Houston Pkwy E, Humble, TX
77396, United States

Hours

Reviews

4.3
816 reviews
5 stars
529
4 stars
153
3 stars
66
2 stars
26
1 star
42

What are people saying?

AI-generated from recent customer reviews

Grooming Services

Mixed reviews on grooming services; some customers praised the groomers while others reported poor experiences and dissatisfaction with the results.

Customer Service

Overall, customer service received positive feedback, with many customers highlighting friendly and helpful staff, though there were some complaints about poor service and lack of responsiveness.

Store Cleanliness

Customers consistently noted that the store is clean, organized, and well-stocked, contributing to a pleasant shopping experience.

Product Availability

While many customers found the store well-stocked, some expressed frustration over specific items being out of stock or limited selection on certain products.

Location and Accessibility

The store's location and ease of access were appreciated by customers, with many noting it as a preferred local spot for pet needs.
  • CG
    Cindi Gourley
    Nov 15, 2025
    4.0
    I came by the store to replace a fish that had died. The cashier asked if we had the dead fish. I said, no, it was disposed of, but I had the receipt from 10 days prior purchase. After a consultation with her manager I was told I could not get another fish without a tank water sample to insure the well being of any replacement fish, but I could get a refund. So, a little disappointed I didn't come home with another Pleco, but satisfied that, at least, I received a refund. All the other fish in my tank are well, including a snail and a Molly I had purchased with the Pleco, so I think it just was, perhaps, not a very healthy one.
  • MG
    Mira G
    Nov 9, 2025
    3.0
    I like the place and it's decent but, something's up with the cashier Diana. I'm not sure if it's just me or if she's like this with other customers but she's really standoffish. I understand not liking your job or having a bad day but you push all that aside when it comes to doing your job; I usually give cashiers time to get their spots together after a customer and then they usually say I can assist the next person she did none of that she literally just stood at her register and stared at me but yet the customers after me she was glad to announce that she was ready for the next customer....kinda weird. I know that can seem a little over the top of me to comment on but it was also the way she handled my purchase she didn't give me a total, the machine was acting up with the card and she didn't give any assistance there and then when it came to my bags and item she didn't even give me the bag she just literally said it right there but everyone else she gave him their items and announced the prices. If you don't like your job then move to the back because it's really not that serious or that hard to scan people's items and give them a greeting; even when I said have a nice day she stayed quiet.
  • JG
    johnavery griffin
    Nov 8, 2025
    5.0
    Great
  • NS
    Nicholas Saucillo
    Oct 25, 2025
    5.0
    Awesome location, Great attentive staff and the lowest priced petco I’ve found yet
  • SF
    Sam Flawless
    Oct 15, 2025
    4.0
    Great stuff but they hardly ever have pinkies

Frequently Asked Questions About Petco

Does the Petco Park Lakes Landing location have a vet hospital?

No, Petco Park Lakes Landing does not have a full-service vet hospital.

Does Petco Park Lakes Landing offer vaccinations?

Yes, Petco Park Lakes Landing provides vaccinations.