Vetco Total Care

Reviews

• JI

  Jeanette Ivarra

  Mar 26, 2026
  5.0
  My puppy needs he shots
• KH

  kelly huynh

  Mar 11, 2026
  5.0
  Our first time at this location and we loved it! Dr. Law was very patience and knowledgeable on treating my pup. She explained each step and gave us options for treatment. The staff there are also very friendly and helpful. We'll be seeing Dr. Law from now on. Thanks.
• AO

  Amber Owens

  Dec 30, 2025
  5.0
  We LOVE our VTC team at our local Petco! The staff is amazing and they really do care about your fur-babies
• MG

  Michelle Garrett

  Dec 22, 2025
  1.0
  Made an initial appointment for 5pm today and received, an emailed, coupon for Free First Exam. I contacted Vetco to confirm my appointment. I was asked several questions and informed I needed to email them vaccination records prior to appointment. I also mentioned the coupon and my appointment was moved up to 4:30pm. After emailing the vaccination records, I called to confirm receipt. I was asked more questions and I mentioned the coupon to deter the add on services mentioned. We arrived to the appointment and I was again asked for the vaccination records and the same health questions I answered on two separate phone calls. At this point I was told there is a $5.99 fee if I use the coupon. I was not provided a clear explanation or an apology for the lack of disclosure. Instead, I was met with a sarcastic attitude for asking about the fee, lack of disclosures on two phone calls, and canceling the appointment. I was abruptly told happy holidays by the ignorant front desk staff. Terrible customer service. We rushed there for nothing and wasted our time.
• JD

  John Donato

  Nov 26, 2025
  1.0
  This place is crooked BEWARE!!! I scheduled 2 appointments for my dogs a few days before the date I wanted. All of a sudden on the day of the appointment I get two text messages saying my appointment with is now New to me is on December 2nd at 9:30am and December 2nd at 2:15pm. I NEVER spoke to anyone to discuss anything. So I called the location snd asked for the Manager. A guy said he was the Manager. I asked him why are your people making up appointments without ever speaking to me. He said "We do that cause we get dinged for Camera cancellations". I said that's not my problem you don't have any authorization to just schedule an appointment without asking especially when I'm not even going to be in town. He said that is what they do. So I said don't even made up Fake appointments in my name. So he tells me don't even come there. So I sure as heck won't you Crooked Manager. First he isn't smart at all cause I cancelled those 2 Fake appointments anyway AND tje ones for today (Wednesday, Nov. 26th) so I hope your cancellation rate goes through the roof. You so called Manager need to be FIRED!!!!!!!

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