Petco

4.3
1077 reviews

About

Pet StorePet supply store
Visit your Houston Pet Store located at 10245 North Freeway Suite 150 for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
10245 N Fwy, Houston, TX
77037, United States

Hours

Reviews

4.3
1,068 reviews
5 stars
695
4 stars
178
3 stars
82
2 stars
35
1 star
78

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the helpfulness and friendliness of the staff, particularly highlighting individuals like Noelani, Neddie, and Melanie for their exceptional service.

Animal Care Concerns

Several reviews raised concerns about the conditions of animals, particularly fish and bettas, indicating a need for better care and housing.

Grooming Issues

There were mixed reviews about the grooming services, with some customers expressing dissatisfaction due to poor experiences, while others praised specific groomers.

Product Availability

Customers noted that the store often lacks a full selection of products, particularly for fish and other pet supplies, leading to frustration.

Store Cleanliness

While some reviews mentioned a clean and organized store, others reported issues with cleanliness in specific areas, such as the grooming section.
  • DG
    Da Greek
    3 days ago
    1.0
    This mess smells like old cat and dog urine. It is overpowering. It hit you like a hammer to the face the minute you walk through the doors. You could see the urine stains on the floor that have not been cleaned up and just been left there. Normally Petco are pretty clean. This one is the exception. I would be terrified to bring my animal in here. Glad I came in without them. They were only three people in the whole store. One was working in the vet office, the other one was working the floor and the cash register and the last one was grooming, a pet.Little to no customer service for the price you pay here. Go to other stores.
  • SR
    Shaulonda Rittenhouse
    Nov 14, 2025
    4.0
    Doesn't have everything I needed but the staff was very attentive and knowledgeable, happy with my new fish.
  • PR
    Paola Rodriguez
    Oct 31, 2025
    5.0
    I had such a great experience! Noelani was super helpful while I was getting my son his first hamster. She was very nice, patient, and made the whole process easy and fun. Thank you, Noelani, for making this a special moment for us!
  • FA
    Felipe Alvarado
    Oct 20, 2025
    5.0
    Love the place BUT the animals need better enclosures, especially the fish in the tiny plastic bowls. 😕
  • KS
    kai schubot
    Oct 19, 2025
    5.0
    during a visit under very unfortunate and sad circumstances, diego and day both made the traumatic experience feel less bad. they empathized with me, comforted me about my animal who had passed, and made an exchange very easy. these two are amazing people. i would visit this store for all of my animals needs if it weren’t for the drive.

Frequently Asked Questions About Petco

Does the Petco Houston location have a vet hospital?

Yes, Petco Houston has a full-service vet hospital.

Does Petco Houston offer vaccinations?

Yes, Petco Houston provides vaccinations.