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Petco

4.1
(999 reviews)

Business Details

(713) 972-1244

About

Pet StorePet supply storePetco
Petco is your trusted pet store near you in Houston. Visit your local Petco at 10911 Westheimer Rd for quality pet food, supplies, and essentials for dogs, cats, and other pets. This convenient pet supply store offers everything from everyday nutrition to toys and treats. If you’re searching for dog food near you or reliable pet supplies, our knowledgeable team is here to help you choose what’s right for your pet. This Petco location also offers Full-Service Grooming, Dog Training, Vaccination Clinic, Hospital, Aquatics Department, making it a one-stop pet shop for products and services. Visit your Houston Petco today.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
10911 Westheimer Rd, Houston, TX
77042-3203, United States

Hours

Reviews

4.1
999 reviews
5 stars
580
4 stars
200
3 stars
89
2 stars
29
1 star
101

What are people saying?

AI-generated from recent customer reviews

Staff Knowledge

Many customers praised the staff for their knowledge and helpfulness, particularly mentioning specific employees like Juliet and Alex.

Customer Service

While some reviews highlighted excellent customer service, others reported rude and unhelpful staff, indicating inconsistency in service quality.

Grooming Issues

Several customers expressed dissatisfaction with grooming services, citing poor handling and care for their pets, leading to injuries and negative experiences.

Store Cleanliness

The store was generally described as clean and well-organized, although some customers noted issues with product availability and staff behavior.

Mixed Experiences

Overall, experiences varied widely, with some customers expressing loyalty and satisfaction, while others reported significant frustrations.
  • SG
    Sarah Garvey
    Feb 21, 2026
    5.0
    I went into Petco for some medicine for my cats. I was not sure what to get I asked the lady up front difference between these three products she gave me great information I feel really bad because I forgot her name. She was not only courteous she was very knowledgeable about the homeopathic medicine I was getting. Great customer service always makes you want to return to a store
  • NR
    Naomi Robinson
    Feb 19, 2026
    1.0
    I’m really disappointed with the lack of consistency around Petco’s walk-in policy. On Monday, I was told walk-ins would be closed on Tuesday, so I didn’t come in. When I went on Wednesday, walk-ins were also closed. Then I came in again today during posted walk-in hours and was told, “We’re not doing walk-ins today.” So what’s the point of having walk-in hours if you’re not actually accepting walk-ins? This was three wasted trips and a lot of unnecessary frustration. If walk-ins aren’t reliably available, that should be clearly communicated instead of turning customers away at the door.
  • KP
    Karina Perez
    Feb 12, 2026
    5.0
    Loved it the people working there are great💚💚
  • AJ
    Abdelacys Navia Jácome
    Feb 8, 2026
    5.0
    Excelente material y buena venta
  • JL
    Jessica Landa
    Feb 7, 2026
    1.0
    Those poor cats in the adoption kennels! Their cat boxes were so dirty that there was only clumps of poo and pee, and no loose litter left in them. They look like they haven’t been done and at least a couple of days. The smell is horrendous from the outside. I can’t imagine being trapped inside those kennels with that smell. They’re breathing their own poo and pee. We couldn’t see well enough to see if they had adequate and clean food and water but with the cat boxes looking like that I would imagine they probably don’t. Someone please do something about this. It’s inhumane. I wish I had taken a picture and will probably go back and try to get one.

Frequently Asked Questions About Petco

Does the Petco Westside location have a vet hospital?

No, Petco Westside does not have a full-service vet hospital.

Does Petco Westside offer vaccinations?

Yes, Petco Westside provides vaccinations.

Brand Certified Facts from Petco

Petco partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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