Business Details
About
Pet StorePet supply store
Visit your Houston Pet Store located at 2110 South Shepherd for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.3
1,125 reviews
5 stars
728
4 stars
200
3 stars
71
2 stars
33
1 star
93
What are people saying?
AI-generated from recent customer reviews
Customer Service
While many customers praised the staff for being friendly and helpful, there were significant complaints about unprofessional behavior and poor customer service experiences, particularly in the grooming department.
Grooming Quality
Grooming services received mixed reviews; some customers were satisfied with the results, while others reported severe issues, including mishandling and poor communication.
Product Availability
Customers frequently noted issues with stock availability, particularly for specific pet food brands, leading to frustration.
Veterinary Services
Feedback on veterinary services was largely negative, with complaints about high prices, poor communication, and inadequate care.
Store Environment
The store was generally described as clean and well-organized, with a good selection of pet products, although some customers mentioned issues with the self-wash station.
- JGJoe Gallegos4 days ago1.0Pet co off Shepard is the worst place ever - who ever is at the front with intake is TERRIBLE AT CUSTOMER service, DO NOT GO TO THEM - they are terrible, lady with those nose ring (didnt get a name, only thing to describe) she is RUDE and UNPLEASANT and treats people like garbage
- OWOlga WichertNov 14, 20255.0Great the people working there are the best
- MHMichael HollowayNov 8, 20251.0Went to Shepherd Petco for dry and canned dog food. Our little girl is getting older, had TPLO surgery and chases snacks daylong. Store had her Hill’s weight management and joint dry in a bag, and four bent cans of Hill’s weight management and joint. I asked cashier if they had any of the can in back. She checked her phone for inventory, i guess. She said just the four on the shelf. I asked if she would sell for half-price. “No”, she replied. I told her not to put them back on the shelf. I received a surly frown. We will go with Chewy in future.
- MRMadeline RazoNov 7, 20255.0Best petco I've been to. And I've been to a lot. Great vibe, great people, and a lovely boy obtained. Samy is already settling in to his new home for the next few decades 3 days on update (photo added): Samuel is doing well. He doesn't like carrots, but he will destroy cucumber within an instant.
- CFCraig FrenchOct 22, 20251.0I have been a customer for years. My dog was in for grooming today and I had to go in to see why it had been over 3 hours. There was nobody at the grooming station. When I finally got someone to find my dog, I was told that it was going to be another 45 minutes. There was only one person working. I asked to speak with a manager. Hallie approached me in an aggressive manner, asking "what do you want?" She then said I am not giving any discounts and became loud and more aggressive in front of other staff and customers. Her lack of professionalism and customer service is unbelievable. I will definitely be taking my business elsewhere. That includes Veterinary services and automatic dog food shipments. One bad employee can really hurt a reputation for a business.
Frequently Asked Questions About Petco
Does the Petco River Oaks location have a vet hospital?
Yes, Petco River Oaks has a full-service vet hospital.
Does Petco River Oaks offer vaccinations?
Yes, Petco River Oaks provides vaccinations.
Does Petco River Oaks offer curbside pickup?
Yes, curbside pickup is available at Petco River Oaks. All of our products that are eligible for store pickup will show this option on the product's detail page.
How much are hamsters and guinea pigs at River Oaks Petco?
Hamster and guinea pig prices vary by location. Call your River Oaks Petco at 7135211005 to check for pricing and availabilty in your store. Or visit ourcompanion animal website for more information on small companion animals.
Does Petco River Oaks sell dogs?
No, River Oaks Petco does not sell dogs or cats. However, with the Petco Love program partnered with local animal welfare organizations, you have the opportunity to meet dogs and cats available for adoption at your neighborhood Petco store.
What pet care services does Petco River Oaks offer?
Petco River Oaks provides premium pet foods, expert training, vaccination services, and a full-service vet hospital.
Does Petco River Oaks offer curbside pickup and delivery?
Yes, both curbside pickup and same-day delivery are available at Petco River Oaks for eligible products.
What are the operating hours of Petco River Oaks?
Petco River Oaks is open Monday through Saturday from 9 AM to 9 PM, and on Sunday from 9 AM to 8 PM.
Can I adopt dogs or cats at Petco River Oaks?
Petco River Oaks does not sell dogs or cats but partners with local animal welfare organizations to offer adoption opportunities through the Petco Love program.
Are hamsters and guinea pigs available for purchase at Petco River Oaks?
Availability and pricing for hamsters and guinea pigs vary; please call Petco River Oaks at 713-521-1005 to inquire.
Is Petco River Oaks accessible for wheelchair users?
Yes, the store has wheelchair accessible entrances, parking, and restrooms, ensuring accessibility for customers with disabilities.
What payment methods does Petco River Oaks accept?
Petco River Oaks accepts credit cards, debit cards, and mobile NFC payments; cash-only transactions are not required.
Where can I find veterinary care near Petco River Oaks?
Nearby veterinary care includes Vetco Vaccination Clinic, Vetco Total Care Animal Hospital, and THRIVE Affordable Vet Care, all within convenient distance for your pet's needs.
Are there dining options near Petco River Oaks for pet owners to visit?
Yes, nearby you can enjoy meals at Kenneally's Irish Pub and The Red Lion Houston, both great spots to relax before or after visiting Petco.
What local services can complement my visit to Petco River Oaks?
After shopping at Petco River Oaks, you might consider visiting The Exercise Coach for fitness or Splash Hand Car Wash and Detail for vehicle care nearby.