Petco

4.3
1325 reviews

About

Pet StorePet supply storePetco
Visit your Houston Pet Store located at 4431 Fm 1960 for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
4431 FM 1960, Houston, TX
77068, United States

Hours

Reviews

4.3
1,317 reviews
5 stars
816
4 stars
260
3 stars
117
2 stars
29
1 star
95

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, highlighting exceptional service experiences.

Product Availability

Some customers expressed disappointment with the limited selection of products, particularly for specific pet needs.

Grooming Services

Grooming services received mixed reviews, with some customers satisfied while others reported issues with wait times and staff attitudes.

Animal Care

Concerns were raised about the care of animals in the store, with reports of sick animals and inadequate attention to their health.

Store Environment

The store's cleanliness and organization were noted positively by some, but others reported cluttered aisles and unprofessional behavior from staff.
  • TP
    Terry Paley
    Jan 4, 2026
    5.0
    Awesome customer service! Cashier was very helpful!
  • KF
    Kendra Ford
    Jan 3, 2026
    1.0
    Yesterday I went to get 40 Fish and today all the fish are dead i called to speak to a manager about refunding me more fish for my turtle. He told me that I need to take all the dead fish out. Bring them back to the store bring a sample of the water that’s in the turtle tank so then he can see why the fish died to give me more fish it’s funny because yesterday the worker asked me do my turtle eat dead fish and I told him I didn’t know so now all the fish are dead this have never happened to me before
  • AW
    Alfreda Washington
    Dec 27, 2025
    5.0
    The associate that checked me out with my purchase was EXTREMELY pleasant....
  • QJ
    Quintina Jackson
    Dec 25, 2025
    5.0
    Rome always has exceptional customer service and makes you feel valuable.
  • TR
    TANKH RA
    Dec 16, 2025
    5.0
    Claudia was extremely helpful! Give this girl a raise! She is a valuable member of your team and I have purchased multiple fish and she really knows her stuff!! I won't go anywhere else and if she ever decides to leave the store I'm going where she's going- so you better keep her

Frequently Asked Questions About Petco

Does the Petco Houston location have a vet hospital?

Yes, Petco Houston has a full-service vet hospital.

Does Petco Houston offer vaccinations?

Yes, Petco Houston provides vaccinations.