Petco

Reviews

• KM

  kiki Mcneil

  6 days ago
  1.0
  I recently purchased a betta from this Petco location and initially had a great experience with a helpful lead associate. I returned a few days later to shop for plants and noticed multiple dead fish left floating in the tanks. One fish was visibly missing an eye. Three days later, I came back and saw two of the same dead fish still in the tank, along with another fish gasping and clearly struggling. I brought it to staff’s attention, expecting at least the deceased fish to be removed, but my concern was dismissed. I understand fish can die in retail settings, but leaving them in tanks for days and disregarding customer concerns is disturbing and reflects poorly on animal care standards. I’ve attached photos and a short video from both visits.
• JP

  Jerica Powell

  Feb 21, 2026
  5.0
  I brought my dog in for a mini makeover back in November for the first time & found out very quickly my dog was NOT a fan of the groomers! (Which I expected since he wouldn’t let me do any grooming at home aside from a bath which is still a struggle) He was absolutely horrible with two of the groomers & they really were trying their best to tag team to get this done. Ormon who was in the middle of a grooming session secured the dog & asked if he could be of assistance with my dog. My dog still put up a fight but Ormon was patient & with a little tough love he was able to accomplish cutting my dog’s nails. Today I brought my dog back for a full grooming appointment. Already expecting the worst behavior, I made sure to book with Ormon. (I didn’t catch his name last time but called prior to booking to inquire) He instantly remembered my dog when we got there & was prepared to take him on! Upon pickup time Ormon of course told me my dog put up a fight, but said once he starts coming regularly he knows it will get better. I was anticipating a not so great cut just because I know my dog, but the results of his haircut are truly amazing! He looks and smells so good! Nails trimmed to perfection! Even my dog himself has been lighter on his feet since returning home. Huge thank you to Ormon, & all of the Petco staff. It is not easy finding a good groomer for a dog like mine, and we are glad we found ours. (Side note: My dog is a 2 yr old schnauzer mix)
• FG

  Frangel R Hernandez Gallar

  Feb 6, 2026
  5.0
  Muy buena atención siempre buscando la satisfacción del cliente y lo mejor para tus mascotas invitó la comunidad hispana a visitar esta tienda El personal muy profesional
• JC

  Jai Camacho

  Jan 30, 2026
  1.0
  Zero stars Robin (pink hair ) horrible went in for a fish it’s my home store. When she walked up huffing and puffing made sure to fix the ladder before even acknowledging me. Sat down and didn’t say anything I pointed to the tank I wanted and then mentioned a few tanks had multiples of fish dying, and most tanks showed signs of ick, fungus and etc. stood up and and said well I just got here I don’t know anything. I reiterated I’m just pointing it out. Just as well the mice have ringworm. She slammed the ladder around to walk away and said well guess what you can’t buy anything Everything’s closed off. Then continued talking rudely to me . As someone who works in customer service this is not ok, I was having a great time visiting Siren and Dee Dee. I normally visit frequently but today that will change I left my Merrick dog and cat food with toys and walked out as she still continued to fuss. Totally unacceptable. If I could give zero stars I would.
• NN

  Nav

  Jan 16, 2026
  1.0
  Review Title: Dangerous Defective Product, Overcharged, Zero Accountability, Avoid at All Costs I am extremely disappointed with Petco and will never purchase from them again. I purchased what was advertised as an insulated outdoor cat house for an outdoor cat. Not only was I overcharged by $45, but the product I received was completely defective and unsafe. The structure had sharp, jagged edges, and I severely injured my hands while handling it. This is a serious safety hazard for both animals and people. My cat will not go inside it at all, which tells me everything I need to know about how unsafe and poorly constructed it is. An insulated outdoor shelter should provide protection and security, not danger. I immediately contacted Petco and provided all required documentation, including purchase date, delivery date, and clear proof of the defect. I also contacted corporate three separate times. Each time I was told someone would call me back. No one ever did. Instead of taking responsibility, Petco told me to contact the manufacturer. That is unacceptable. I did not purchase this item from the manufacturer. Petco took my money, Petco sold the product, and Petco delivered it. Responsibility does not get passed off when a product is defective and dangerous. Petco claims to care about animal welfare, yet they sell unsafe products, overcharge customers, and then ignore serious safety complaints. This demonstrates a complete disregard for animals and for the people who care for them. I am posting this publicly so other customers are warned. If you value your pets and your safety, do not buy from Petco. If you want a company with outstanding customer service and accountability, buy from Chewy instead. The difference is night and day

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