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VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - West Loop provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
3.8
130 reviews
5 stars
70
4 stars
16
3 stars
12
2 stars
7
1 star
25
- SGSamm GonzalezOct 12, 20255.0Have been coming to this location for almost 8 years now! Dr. English is the BEST, hands down! Brought our Nigel in for a nutrition appointment (which was included in our Optimum Wellness Plan) and Dr. English explained everything in detail to get my little guy eating again! Thank you guys so much for always having both of my dogs' health at the top of yalls list!
- RZRafael ZamoraOct 4, 20255.0Very friendly staff and provide quality service.
- BPBella PlatamoneAug 7, 20255.0Dr. English is an amazing doctor to work with! My boyfriend and I had a very hard night with our dog, Nala, last night. We even took her to the emergency vet because we were so worried (luckily they said we could wait until morning to see her primary care doctor). Dr. English made this experience much less scary. He was kind, patient, and was very intentional in addressing all of our questions. In the past I have not had other doctors at this location contact me personally regarding my pet so to have him call was incredibly reassuring. We are new dog parents so to have this reassurance and attention to detail meant the world to us! I give this doctor a 5/5 rating!!
- EDEduardo DSAug 6, 20251.0I’ve been with Banfield for 13 years. My dog is now almost 15, has had arthritis for 4 years, and has been on Rimadyl the whole time. He had his check-up and vaccines just a month ago. Now, because his doctor is on vacation, they’re forcing me to bring him in for another exam just to get a refill—despite the diagnosis being well documented. I tried to speak with a doctor or manager, but no one was available, and the complaint number they gave me never answers. This isn’t my first bad experience. I only use Banfield for meds and vaccines; for real care, I go elsewhere. I’m seriously considering canceling my plan. Update: I’ve received a response to my email, and I’m told I now have to wait 3 to 5 days to get a “communication” from your side. Honestly, what a waste of time it was to follow the instructions from your response.
- PCPeter CostantinouJul 3, 20251.0looking for a vet that will actually hurt your dogs health? look no further than banfield. i took my dog in for a routine tooth cleaning, a procedure hes had done at least a half dozen times before and he came home with uncontrollable diarrhea for going on 18 hours. when i called them to try and get some assistance for him, they told me the vet wasnt around and to try again in the morning, i called in the morning, drove to them, and they didnt even examine him. the nurses at the desk couldnt help but snicker about my and my dogs discomfort, and they prescribed me a probiotic that they had prescribed him a month before. all in im out 400 dollars so that they could poison my dog, and they are trying to force me to stay a member of the wellness plan on top of it all. one star review because google reviews doesnt let me score them lower
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the regular business hours of Banfield Pet Hospital at West Loop?
Banfield Pet Hospital is open Monday through Saturday from 8:00 AM to 6:00 PM and on Sundays from 10:00 AM to 5:00 PM.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield does not provide emergency care, but during hospital hours you can call them for urgent care advice and potential referrals. Outside these hours, please contact your local emergency hospital.
What types of preventive care services are offered at Banfield Pet Hospital?
Banfield offers a variety of preventive care treatments including vaccinations, dental care, parasite control, nutritional counseling, behavioral counseling, and comprehensive examinations.
What is an Optimum Wellness Plan at Banfield Pet Hospital?
It is a preventive care plan designed to provide annual head-to-tail exams, vaccines, early screening diagnostics, nutritional consultations, dental care and more, with automatic yearly renewal unless paid in full.
How can I pay for an Optimum Wellness Plan at Banfield?
Payments can be spread over 12 months via automatic withdrawal from your bank or credit card, or you can opt to pay the full amount upfront.
What types of appointments does Banfield Pet Hospital offer?
Banfield offers in-room appointments where you stay with your pet, drop-off appointments with updates by phone, and virtual visits for clients with Optimum Wellness Plans.
Is Banfield Pet Hospital located near any pet supply or pet service stores?
Yes, Banfield is near PetSmart, which offers pet grooming and various pet services, making it convenient to combine veterinary visits with pet shopping or grooming needs.
What dining options are available near Banfield Pet Hospital?
Nearby you can find several dining options such as Jade Tea House and Jade's Teahouse for bubble tea and cafes, Philly Connection and Subway for sandwiches, and Boudreaux's Cajun Kitchen for Cajun and seafood specialties.
Are there any hospitals or medical centers close to Banfield Pet Hospital?
Yes, Memorial Hermann | Rockets Orthopedic Hospital and Foundation Surgical Hospital are nearby, which might be useful for clients needing additional medical care or referrals.
What services and features make Banfield Pet Hospital convenient for pet owners?
Banfield offers a wide range of services including vaccinations, dental care, microchipping, spay/neuter, nutrition advice, and Pet Chat™ 24/7 advice line. They also provide remote veterinary care via Vet Chat™ on their app and require appointments for personalized service.