Brand Certified
Banfield Pet Hospital
3.4(170 reviews)
Certified by Banfield Pet Hospital • Mar 01, 2026
Business Details
2902 South Shepherd Dr, Houston, TX
77098, United States
Certified by Banfield Pet Hospital • Mar 01, 2026
(713) 524-5553
Certified by Banfield Pet Hospital • Mar 01, 2026
https://www.banfield.com
Certified by Banfield Pet Hospital • Mar 01, 2026
About
Certified by Banfield Pet Hospital • Mar 01, 2026
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Houston (Inner Loop) provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Certified by Banfield Pet Hospital • Mar 01, 2026
Hours
Certified by Banfield Pet Hospital • Mar 01, 2026
Reviews
3.4
170 reviews
5 stars
86
4 stars
17
3 stars
6
2 stars
9
1 star
52
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, including rude staff interactions and lack of accountability for mistakes.
Appointment Issues
Many customers experienced problems with scheduling, including inaccurate online booking and long wait times.
Quality of Care
Several reviews indicated dissatisfaction with the quality of veterinary care, including misdiagnoses and inadequate treatment.
Staff Attitude
While some staff were praised for their friendliness, many reviews noted a lack of professionalism and empathy from certain employees.
Wellness Plan Concerns
Customers expressed frustration with the wellness plan, citing high costs and limited coverage for necessary services.
- MEMaria EspildoraFeb 13, 20261.0Worst place ever. They don’t care about the animals only care about how much money they can get from you. I would put zero stars if I could. Already looking for another vet.
- MHMario HaydenJan 31, 20265.0I usually go to the one on S Shepherd and they take care of my Goose very well
- LSLibby StineJan 24, 20262.0The vet techs are great, but the scheduling system is frustrating. Every time I book an appointment online, I get a call to reschedule. Today I booked for 5:00 due to work and was called again to move it. I offered 4:30, but was told they were closing at 4:00, with no apology or attempt to work with me. Another thing to note, freezing temperatures don’t start till Sunday morning. While I want everyone to have time to get home safely, they should have been willing to work with me. If online booking isn’t accurate, it shouldn’t be offered.
- TStatiana santosJan 23, 20261.0I took my cat to this clinic twice for serious symptoms (blood in stool and a strong foul odor). After two paid visits($400), they failed to diagnose anything or help her condition. I immediately took her to another vet for a second opinion, and she was diagnosed right away and treated appropriately. That alone speaks volumes. This clinic wasted my time, a lot of money, and delayed proper care for my pet. If your animal has ongoing or serious symptoms, do not rely on this office!!!!!!! I suggest if you’re a victim as well you go get a second opinion elsewhere.
- LALauren ArcherDec 30, 20251.0Misdiagnosed and rushed. Barely touched my animals and when I specifically asked about concerns I was told there was no problem. Not even 12 hours later another vet confirmed exactly what i asked banfield to check.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the typical operating hours for Banfield Pet Hospital in Houston?
Banfield Pet Hospital in Houston is open Monday to Saturday from 8:00 AM to 6:00 PM, and on Sunday from 10:00 AM to 5:00 PM. The hospital is closed on major holidays such as Thanksgiving, Christmas, and New Year's Day.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield does not provide emergency care services. However, during hospital hours, you can call for urgent care advice or referrals to emergency hospitals and specialists. Outside of hospital hours, please contact your local emergency hospital.
Can I receive veterinary care online through Banfield?
Yes, clients with Optimum Wellness Plans can access 24/7 remote veterinary advice and triage support through Vet Chat™ on the Banfield app.
What preventive pet health care services are offered at Banfield Pet Hospital?
Banfield offers preventive care services including vaccinations, dental care, parasite control, nutritional counseling, behavioral counseling, and comprehensive examinations to keep your pet healthy throughout all life stages.
What is included in Banfield's Optimum Wellness Plan?
The Optimum Wellness Plan includes annual head-to-tail exams, vaccines, early screening diagnostics, nutritional consultations, dental care, and more. It automatically renews yearly unless paid in full at enrollment and offers discounts but is not insurance for unpredictable conditions.
How can I schedule an appointment at Banfield Pet Hospital?
Appointments can be scheduled online through Banfield's website or the Banfield app. You can choose in-room, drop-off, or virtual visit appointments depending on your preference and the care your pet requires.
Does Banfield Pet Hospital require appointments for visits?
Yes, Banfield requires appointments to ensure quality care and to manage facility capacity efficiently.
What nearby pet-related stores can I visit when I come to Banfield Pet Hospital?
Nearby PetSmart offers pet grooming and retail services, where you can shop for pet supplies or get grooming done conveniently before or after your vet visit at Banfield.
Are there any nearby places where I can relax or pamper myself while visiting Banfield Pet Hospital?
Yes, you can visit Epique Lash Spa or Took Took Thai Massage, both offering beauty and massage services nearby, perfect for a relaxing break while your pet is at the hospital.
What grocery options are near Banfield Pet Hospital for picking up essentials or pet food?
Trader Joe's is a nearby grocery store and health food store where you can shop for groceries and pet food, making it convenient to combine your errands with your pet's vet visit.
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