Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Houston (Inner Loop) provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
3.5
166 reviews
5 stars
85
4 stars
17
3 stars
6
2 stars
8
1 star
50
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, including rude staff and lack of accountability.
Appointment Issues
Frequent complaints about scheduling errors, long wait times, and disorganization in managing appointments.
Care Quality
Mixed reviews on the quality of care provided, with some customers praising the staff while others reported misdiagnoses and inadequate treatment.
Pricing Concerns
Customers expressed frustration over high costs and feeling upsold on unnecessary services, particularly regarding the wellness plan.
Staff Attitude
While some staff were described as friendly and caring, others were noted for having a negative attitude, impacting overall customer experience.
- LALauren ArcherDec 30, 20251.0Misdiagnosed and rushed. Barely touched my animals and when I specifically asked about concerns I was told there was no problem. Not even 12 hours later another vet confirmed exactly what i asked banfield to check.
- ERElsa RodriguezDec 14, 20251.0Appointment system is inaccurate. The receptionist will attend to other clients although you are standing in line first.
- JPJanaei PhillipsSep 27, 20251.0This location is incredibly disorganized. I experienced long wait times, was given conflicting information from staff, and after being told the vet couldn’t see my dog due to their schedule, I came back only to face the same issue with another long wait. To make it worse, the front desk staff was extremely rude. Very unprofessional and frustrating experience.
- APAlina PlyusninaAug 17, 20251.0I’m very disappointed with my recent experience at this clinic. I booked an appointment and drove 20 miles with the understanding that I would be able to stay with my dog throughout the visit, as arranged in advance. However, upon arrival, I was told that I had to leave her for a minimum of two hours and that she would be seen and treated without me present. This was never communicated beforehand, and had I known, I wouldn’t have made the trip. The lack of transparency and consideration was incredibly frustrating, and I expected better communication from a professional pet care provider.
- DPDylan PoirierJul 21, 20255.0My cat had an emergency and i had to come in for a same day appointment. They fit me in on a busy day and got us taken care of. Staff was very friendly. They even called to check in the next day to see how my cat was doing which I really appreciated.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the typical operating hours for Banfield Pet Hospital in Houston?
Banfield Pet Hospital in Houston is open Monday to Saturday from 8:00 AM to 6:00 PM, and on Sunday from 10:00 AM to 5:00 PM. The hospital is closed on major holidays such as Thanksgiving, Christmas, and New Year's Day.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield does not provide emergency care services. However, during hospital hours, you can call for urgent care advice or referrals to emergency hospitals and specialists. Outside of hospital hours, please contact your local emergency hospital.
Can I receive veterinary care online through Banfield?
Yes, clients with Optimum Wellness Plans can access 24/7 remote veterinary advice and triage support through Vet Chat™ on the Banfield app.
What preventive pet health care services are offered at Banfield Pet Hospital?
Banfield offers preventive care services including vaccinations, dental care, parasite control, nutritional counseling, behavioral counseling, and comprehensive examinations to keep your pet healthy throughout all life stages.
What is included in Banfield's Optimum Wellness Plan?
The Optimum Wellness Plan includes annual head-to-tail exams, vaccines, early screening diagnostics, nutritional consultations, dental care, and more. It automatically renews yearly unless paid in full at enrollment and offers discounts but is not insurance for unpredictable conditions.
How can I schedule an appointment at Banfield Pet Hospital?
Appointments can be scheduled online through Banfield's website or the Banfield app. You can choose in-room, drop-off, or virtual visit appointments depending on your preference and the care your pet requires.
Does Banfield Pet Hospital require appointments for visits?
Yes, Banfield requires appointments to ensure quality care and to manage facility capacity efficiently.
What nearby pet-related stores can I visit when I come to Banfield Pet Hospital?
Nearby PetSmart offers pet grooming and retail services, where you can shop for pet supplies or get grooming done conveniently before or after your vet visit at Banfield.
Are there any nearby places where I can relax or pamper myself while visiting Banfield Pet Hospital?
Yes, you can visit Epique Lash Spa or Took Took Thai Massage, both offering beauty and massage services nearby, perfect for a relaxing break while your pet is at the hospital.
What grocery options are near Banfield Pet Hospital for picking up essentials or pet food?
Trader Joe's is a nearby grocery store and health food store where you can shop for groceries and pet food, making it convenient to combine your errands with your pet's vet visit.