Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Houston I-45 provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
4.2
199 reviews
5 stars
128
4 stars
30
3 stars
13
2 stars
6
1 star
22
What are people saying?
AI-generated from recent customer reviews
Staff Competence
Feedback indicates a mix of experiences with staff professionalism and competence, with some praising the veterinarians while others report poor communication and care.
Customer Service
Many customers appreciate the friendly and caring nature of the staff, though there are notable complaints about rudeness and lack of communication.
Care Quality
While some reviews highlight excellent care and compassion for pets, others express dissatisfaction with misdiagnoses and unnecessary treatments.
Pricing Concerns
Several customers mention rising costs and unexpected charges, leading to concerns about the affordability of services.
Long Wait Times
Multiple reviews report long wait times for appointments and services, causing frustration among pet owners.
- GAGeri AnthonyNov 17, 20255.0I always get wonderful service. I appreciate everything that they do for my fur baby 💕
- SCsteve conleyNov 6, 20255.0Always professional, pet caring as if their own .
- MFMary figueroaOct 26, 20251.0Used them for 15 years and they took my money monthly wouldn't touch my dog when he was dying g until I paid for the putting him down first, paid them quite a bit. Memphis was put down his ashes back in a week okay on the 3rd week I had to call them no one called me I did he had been there for awhile already and no one called me to tell me. Never again will I use them. Dont
- JMJennifer MedinaOct 23, 20251.06 1/2 hours for 1 vaccine. Nurses & doctors do not know what they’re doing, do not trust them with your pets. I waited over 6 hours for my kitten to get a second dosage of the FVRCP vaccine, I called twice and never got an estimate of how much longer it would be but was told that I’d get a call back, I’ve been told before that the earlier you drop off your pet the sooner they’re ready well I took Tiki at 8:30am and picked her up at 3pm. I never got a call saying she was ready, I went for Tiki whether or not she got the vaccine, as soon as we arrived she had coincidentally received the vaccine! I was also told she got an ear flush and the RABIES shot (I did not pay for the rabies shot or the ear flush I only paid what I went there for) Tiki is just over 9 weeks, cats get the Rabies shot from 12-16 weeks (which the nurse confirmed herself when I asked), she is too young to receive the Rabies vaccine she can have major side effects. I had visited Banfield three times prior this visit and every nurse I’ve dealt with has texted me or called me regarding anything in addition she might need. No communication between the Rabies shot is a serious issue. When I asked why she got it- the nurse said “because she thought I had the wellness plan” the nurse or doctor that has my kittens life in her hands read her documents wrong and gave her a vaccine I never asked for or was let known of. This was my last time going to any Banfield location.
- RRrhon914Sep 15, 20255.0The veterinarians are great here!
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What types of veterinary services does Banfield Pet Hospital offer?
Banfield Pet Hospital offers a range of services including preventive care, nutrition advice, parasite control, vaccinations, dental care, spay/neuter, end-of-life care, microchipping, and DNA testing.
Are appointments required at Banfield Pet Hospital?
Yes, Banfield Pet Hospital requires appointments for visits to ensure quality care and proper scheduling.
What are the hospital hours for Banfield Pet Hospital in Houston?
The hospital is open Monday to Saturday from 8:00 AM to 6:00 PM and Sunday from 10:00 AM to 5:00 PM. The hospital is closed on major holidays such as Thanksgiving, Christmas, and New Year's Day.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield does not provide emergency care. You can call during hospital hours for urgent care advice or referrals. Outside of hospital hours, please contact your local emergency hospital.
Can I get veterinary care online through Banfield?
Yes, Banfield clients with Optimum Wellness Plans® can access remote general pet care advice and triage support 24/7 through Vet Chat™ available on the Banfield app.
What is an Optimum Wellness Plan at Banfield?
It is an annual preventive care plan that includes exams, vaccines, early screening diagnostics, nutrition consultations, dental care, and more. It is not insurance but provides discounts on treatments and automatically renews annually.
What types of appointments does Banfield Pet Hospital offer?
Banfield offers in-room appointments where you stay with your pet, drop-off appointments with pickup notifications, and Virtual Visits for Optimum Wellness Plan clients for care from home.
What nearby pet-related services can I find near Banfield Pet Hospital in Houston?
Near Banfield Pet Hospital, you can find PetSmart, which offers pet grooming and other pet services that may complement your veterinary visits.
Are there dining or entertainment options close to Banfield Pet Hospital?
Yes, Chuck E. Cheese offers a pizza restaurant and arcade experience nearby, which can be a fun stop before or after your visit.
What automotive services are available around Banfield Pet Hospital?
You can find automotive repair and detailing at Carplay and auto window tinting and accessories at Infinity Tint and Alarms nearby, convenient if you need car care while visiting.