Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Willowbrook provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
4.1
220 reviews
5 stars
136
4 stars
33
3 stars
16
2 stars
5
1 star
30
What are people saying?
AI-generated from recent customer reviews
Staff Care
Many customers praised the staff for their kindness, professionalism, and thoroughness in caring for their pets.
Communication Issues
Several reviews highlighted problems with scheduling, long wait times on the phone, and unprofessional communication regarding appointments.
Mixed Experiences
While many customers had positive experiences, some reported dissatisfaction with the care provided, including misdiagnoses and lack of attention from veterinarians.
Pricing Concerns
A number of reviews mentioned that the services were perceived as pricey, with some customers feeling pressured to enroll in wellness plans.
Facility Management
There were complaints about the clinic's management, including issues with appointment cancellations and staff availability.
- FCFlaire ClarkJan 4, 20265.0I have been with Banfield for over 17 years. They took care of my first dog, Jordan, up until the end! They were so helpful and loving to him. So when we got a new baby, there was no other place to take Marcel. Always professional and helpful.
- RVRosario ValerianoDec 30, 20255.0Abby was very thorough and informative while being caring with our fur baby.
- AAAndresNov 9, 20255.0Muy atentos, fui sin cita y amablemente me cedieron una de alguien que no asistió. En la recepción muy atentos, son biliares y el que no lo es se esfuerza por serlo. El Dr muy bueno, nos explicó con paciencia. Estoy muy satisfecho. Gracias
- CZCindy ZafarOct 31, 20255.0Love this place as I'm sure they are sick of me. Lol Introducing Ms. Layla, (night beauty) and her "suprise, suprise, suprise 2 day old beanies <3. Although you can't see due to hair colors; but all did great!! Adore the staff too BTW!
- DCDolores CookSep 15, 20255.0My visit today was Wellness check & a couple concerns for my Yorkie. My Banfield team today was Dr. Gregg, Daisy & “AJ” aka Amanda. They all provided the best of their services that made today an “A+” experience! I felt a valued customer & trusted 100% my Yorkie, Armani was in the best of hands! I renamed all the team “ANGELSOF THE DAY”😍
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What types of pet care services does Banfield Pet Hospital offer at Willowbrook?
Banfield Pet Hospital provides general services including routine vaccinations, microchipping, dental and surgical care, preventive care, nutrition and behavioral counseling, parasite control, and more.
What are the operating hours of Banfield Pet Hospital in Willowbrook?
The hospital is open Monday to Saturday from 8:00 AM to 6:00 PM, and on Sunday from 10:00 AM to 5:00 PM. It is closed on major holidays such as Thanksgiving, Christmas, and New Year's Day.
Does Banfield Pet Hospital provide emergency veterinary services?
No, Banfield does not provide emergency care services. However, you can call during hospital hours for urgent care advice or referrals to emergency hospitals or specialty providers.
Can I consult a veterinarian online through Banfield's services?
Yes, clients with Optimum Wellness Plans can use the Vet Chat™ feature on the Banfield app to get remote general pet care advice and triage support 24/7.
What is included in Banfield's Optimum Wellness Plan?
The plan includes annual preventive care such as head-to-tail exams, vaccines, early screening diagnostics, nutrition consultations, dental care, and more. It automatically renews yearly unless paid in full at enrollment.
How can I schedule an appointment at Banfield Pet Hospital, Willowbrook?
You can schedule an appointment online via Banfield's website or through their app available on iOS and Android. Appointments are required.
Are there any pet supply stores near Banfield Pet Hospital where I can shop for pet products?
Yes, you can visit nearby PetSmart and Dover Saddlery which are pet supply stores close to Banfield Pet Hospital. This makes it convenient to shop for pet products before or after your veterinary visit.
What dining options are available near Banfield Pet Hospital in Willowbrook?
Nearby dining options include Subway sandwich shops, Texas Land & Cattle steakhouse, Kolache Factory bakery, and Raj Bhavan Indian vegetarian restaurant, providing a range of choices for meals when you visit the area.
Is there a coffee shop near Banfield Pet Hospital for a quick break?
Yes, Starbucks is located near Banfield Pet Hospital, ideal for grabbing coffee or a quick snack before or after your pet's appointment.
What other retail shopping options are nearby Banfield Pet Hospital?
Nearby retail stores include Ashley furniture store, Best Buy electronics, REI outdoor gear, and KAY Jewelers. This provides plenty of opportunities for additional shopping when visiting the area.