Banfield Pet Hospital

Reviews

• AA

  Arturo Almazan

  4 days ago
  2.0
  I brought my dog in for a scheduled vaccine appointment and left disappointed. The front desk did not acknowledge me upon arrival, and there were noticeable cleanliness issues -- visible urine near the front area, a dirty scale, and pet hair on the exam table. After waiting about 20 minutes, my dog was taken to the back for the exam. I never saw or spoke to the vet at any point during the visit. An ear cleaning was recommended, but I was told it would take a couple of hours due to consent verification and other appointments. For a routine visit, this felt excessive and poorly communicated. I chose to leave and go elsewhere. I do appreciate that they did not charge the exam fee. However, overall the experience felt transactional rather than professional. I hope the clinic improves cleanliness, communication, and client interaction standards.
• BB

  Bianca Boothby

  Feb 21, 2026
  1.0
  The man working the desk was very short and rude with me. I had a question regarding a glucose monitor for my cat. I am trying to find a vital health care device for my diabetic cat as soon as possible. I was not shown compassion. Do not bring your baby to this corporate entity, they won’t care for them as an independent vet would.
• RC

  Regan Castellanos

  Dec 26, 2025
  1.0
  I should have trusted the reviews, but I was desperate to get my dog, Jonah, seen for his itchy skin infection before the weekend. I booked Jonah’s in-person appointment for Friday. When Friday morning rolled around, I received a call saying that the visit would be a “drop-off” visit. Having no other option, I decided to proceed with this “drop-off” visit. After I dropped Jonah off, I waited for 2 hours with no update. I decided to call and they said that the vet hadn't seen Jonah and that there were several dogs in front of him. I felt bad leaving Jonah there for such a long time, probably locked up in a kennel. I immediately went to pick him up and decided it was best to take him to his normal vet after the weekend. I will never return and would highly recommend avoiding this clinic.
• MJ

  Monica Jamaluddin

  Sep 15, 2025
  1.0
  My experience echoes Marlene's to a T. The staff here have zero answers and lots of attitude. I have experienced such great care in both Portland and San Diego locations. This place was miserable, unhelpful, uncaring and only focused on generating revenue for themselves if my experience is any indicator.

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