Brand Certified
Banfield Pet Hospital
4.0(267 reviews)
Certified by Banfield Pet Hospital • Mar 01, 2026
Business Details
19945 Katy Freeway, Houston, TX
77094, United States
Certified by Banfield Pet Hospital • Mar 01, 2026
(281) 646-7357
Certified by Banfield Pet Hospital • Mar 01, 2026
https://www.banfield.com
Certified by Banfield Pet Hospital • Mar 01, 2026
About
Certified by Banfield Pet Hospital • Mar 01, 2026
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Katy Freeway provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
- Onsite servicesAvailable
Location
Certified by Banfield Pet Hospital • Mar 01, 2026
Hours
Certified by Banfield Pet Hospital • Mar 01, 2026
Reviews
4.0
267 reviews
5 stars
168
4 stars
29
3 stars
11
2 stars
12
1 star
47
What are people saying?
AI-generated from recent customer reviews
Quality of Care
Mixed reviews on the quality of veterinary care, with some customers praising the thoroughness and compassion of specific vets, while others reported negligence and poor outcomes for their pets.
Customer Service
Customer service experiences vary widely; some staff are described as friendly and helpful, while others are criticized for rudeness, poor communication, and long wait times.
Pricing Concerns
Many customers expressed dissatisfaction with pricing, feeling that services are overpriced and that unnecessary treatments are suggested.
Management Issues
Several reviews mention problems with management and staff attitudes, particularly regarding the handling of customer complaints and overall professionalism.
- VPVanessa PichardoJan 20, 20261.0I took my pet multiple times for not eating and declining energy. Was only told she's a picky eater and took my money each time for tests performed. I decided to get a second opinion from a different vet, turns out she had a high fever and urinary infection for about a WEEK. My dog could've died suffering because of banfields negligence. Think twice before taking your fur baby here, they only care about money. Cancelling the wellness plan as soon as possible.
- SAS. ArroyoNov 14, 20255.0I brought my dog in three weeks ago for neutering and an update on her vaccinations. The process was quick, and she was able to return home today. The follow-up showed everything is in good shape, and she's happy and eager to get back to her activities. This place is fantastic—efficient, professional, and caring.
- SBShannon BaileySep 17, 20255.0We have been a Banfield client for 10 years. They have always been great with our fur babies. Our Great Dane does not like needles. At the sight of them he flips over on his back and kicks all 4 feet. Banfield always hides the needles, distracts him and gets his shots before he even knows what happens. We moved far out in the country and a long drive to a Banfield. We are sad to go but loved the care we received for 10 years.
- CWCami WSep 11, 20255.0We have been taking our pet Loco here for a long time. Staff was nice, checking was easy and friendly. Thank you all for taking care of our pet Loco
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the operating hours of Banfield Pet Hospital in Katy Freeway?
Banfield Pet Hospital is open Monday through Friday from 8:00 AM to 6:00 PM, Saturday from 7:00 AM to 6:00 PM, and Sunday from 10:00 AM to 5:00 PM. The hospital is closed on major holidays such as Thanksgiving, Christmas, and New Year's Day.
Does Banfield Pet Hospital accept new patients?
Yes, Banfield Pet Hospital in Katy Freeway is currently accepting new patients for dog, cat, and small animal health and wellness care.
What types of veterinary services does Banfield Pet Hospital offer?
The hospital provides a variety of services including preventive care, vaccinations, dental care, parasite control, nutritional counseling, spay/neuter procedures, microchipping, DNA testing, and end of life care.
Does Banfield Pet Hospital offer emergency care services?
No, emergency care services are not provided. However, you can call during hospital hours for urgent care advice and referrals. During non-hospital hours, please contact your local emergency hospital.
Can I schedule appointments online or through an app for Banfield Pet Hospital?
Yes, appointments can be scheduled online via the Banfield website or through their mobile apps available on both Apple App Store and Google Play.
What is an Optimum Wellness Plan offered by Banfield Pet Hospital?
Optimum Wellness Plans provide annual preventive care including exams, vaccines, diagnostics, nutrition and dental consultations. They are designed to promote ongoing health but do not cover unpredictable treatments. Plans automatically renew annually unless paid in full at enrollment.
How does Banfield Pet Hospital support remote veterinary care?
Clients with Optimum Wellness Plans can access 24/7 remote pet care advice and triage support through Vet Chat™ available on the Banfield app.
What nearby places can I visit along with Banfield Pet Hospital on Katy Freeway?
Nearby places include dining options like Willie's Grill & Icehouse, Roosters Run, IHOP, and Starbucks; shopping locations like Target Store Katy and PetSmart; and other services like ModernEyes Optometry and Sport Clips Haircuts of Katy.
Are there any nearby pet-related stores near Banfield Pet Hospital on Katy Freeway?
Yes, PetSmart and another Banfield Pet Hospital location are nearby, providing pet supplies, services, and additional veterinary care options.
How can the nearby AT&T Store and Starbucks help when visiting Banfield Pet Hospital?
The AT&T Store nearby can assist if you need mobile phone accessories or services, and Starbucks offers a convenient place to enjoy coffee or refreshments before or after your pet's appointment at Banfield Pet Hospital.
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