Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Copperfield provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
3.8
206 reviews
5 stars
113
4 stars
31
3 stars
11
2 stars
12
1 star
39
What are people saying?
AI-generated from recent customer reviews
Quality of Care
Many customers praised the compassionate and knowledgeable staff, particularly specific veterinarians like Dr. Cantu and Dr. King, for their thoroughness and care.
Customer Service
Feedback indicates a mix of experiences with customer service, with some staff being described as friendly and helpful, while others were noted for being rude or unprofessional.
Communication Issues
Several reviews highlighted a lack of communication regarding pet care updates and appointment scheduling, leading to frustration among customers.
Pricing Concerns
Customers expressed dissatisfaction with the pricing structure, feeling that the costs were high and not always transparent, especially regarding the wellness plans.
Appointment Availability
Many customers reported difficulties in scheduling timely appointments, with some stating that emergency visits were hard to secure.
- ATAnna TatavakOct 28, 20255.0This is the best vet clinic and experience I have ever had. We did have to wait a little because this clinic tries its best to accept whoever needs their help, but I must say, the care and compassion of each member of the team was well above my expectations. I want to especially thank Dr. Koltz and Skye. They are amazing caregivers and really kind. The wait was worth it! Thank you for taking such good care of Pongo and easing his fears.
- SJscott jenningsOct 24, 20255.0Dr. Cantu on Highway six sees my dog sassy my name is Scott. I followed her from Tomball). She is the best Vet and the most sweetest doctor we’ve ever met. I’ve experienced nothing but great service from her and from Banfield highly recommend her and Banfield.
- BTBrian TownsonOct 23, 20255.0Dr. Cantu was absolutely amazing. She was able to diagnose that my pug had infected anal glands and knew the immediate remedy for it. She also let me know on the best way for further treatments and did an amazing job. Highly satisfied with her professional professionalism, friendly bedside manner, and thoroughness
- SMShavonne McConaugheyOct 18, 20255.0Wonderful experience at Banfield Pet Hospital and Dr. Walter John McGowan was amazing.
- MAMohammad AbdullaJul 29, 20251.0This is not the same Banfield I had trusted for years. I’ve taken my first dog here for 5 years and my second for 2 years, but after my most recent visit, I will be canceling my plan and finding a new veterinarian. I dropped my dog off at 9:00 AM for his routine annual shots. I never received a single update throughout the day. When I arrived at 5:25 PM—well past what should have been ample time—they told me to come back in another 45 minutes. This put us close to their late pickup window, which they do charge for. I had to remind them not to charge me the late fee, which they agreed to. I returned around 6:10 PM. The clinic was closed. They didn’t bring out my dog until 6:30 PM, and when they did, I was told none of the scheduled services were performed. Despite this, I was still charged $35 for gabapentin and tramadol because my dog was “too hyper.” When I finally got my dog back, something was clearly wrong. He wasn’t his usual peppy self. He was licking his leg excessively. When I got home, I found blood on his fur and a fresh cut on his leg—completely unmentioned and unexplained by staff. The cost of Banfield’s wellness plan is now $165/month—more than I pay for my own comprehensive health insurance. And yet, I got zero communication, no services performed, and my dog came back injured. The quality of care has dropped significantly. The vet is rarely present, and vet techs appear inexperienced and untrained. This is completely unacceptable. I will be canceling my plan by the end of the week. I strongly urge others to look elsewhere for trustworthy, competent care for their pets.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the regular operating hours of Banfield Pet Hospital - Copperfield?
Banfield Pet Hospital is open Monday through Saturday from 8:00 AM to 6:00 PM and is closed on Sundays.
Does Banfield Pet Hospital provide emergency care services?
No, but you can call during hospital hours for urgent care advice and referrals. For emergencies outside hospital hours, contact your local emergency hospital.
What preventive health care services does Banfield offer for pets?
Banfield offers preventive treatments including vaccinations, dental care, parasite control, nutritional counseling, behavioral counseling, and comprehensive examinations.
What is included in an Optimum Wellness Plan at Banfield?
Optimum Wellness Plans include annual preventive care such as head-to-tail exams, vaccines, early screening diagnostics, nutrition consultations, and dental care, with automatic yearly renewal.
Can I get veterinary care online from Banfield?
Yes, clients with Optimum Wellness Plans can access 24/7 remote general pet care advice through Vet Chat™ on the Banfield app.
How can I schedule an appointment at Banfield Pet Hospital - Copperfield?
Appointments can be scheduled online through Banfield's website or via their mobile apps available on Apple App Store and Google Play.
What types of appointment options does Banfield offer?
Banfield offers in-room appointments, drop-off appointments with phone updates, and virtual visits for Optimum Wellness Plan members.
What are some nearby pet-related stores where I can shop when visiting Banfield Pet Hospital?
Nearby pet-related stores include PetSmart for pet supplies and grooming as well as The Corner Vet, another animal hospital and pet service.
Are there shopping and dining options close to Banfield Pet Hospital in Copperfield?
Yes, The Centre at Copperfield offers retail shopping, and for dining, options nearby include Outback Steakhouse, Willie’s Grill & Icehouse, Boston Market, and Fuddruckers.
What entertainment and recreation venues are near Banfield Pet Hospital for visitors?
Nearby entertainment includes Copperfield Bowl and Tropicana Inc., both bowling alleys, providing fun activities before or after your vet visit.