Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Old Katy provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
3.8
207 reviews
5 stars
122
4 stars
20
3 stars
14
2 stars
12
1 star
39
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service, including unresponsive staff, rude interactions, and lack of communication.
Care Quality
There are mixed reviews regarding the quality of care provided, with some praising the veterinarians while others reported misdiagnoses and neglect.
Wait Times
Numerous reviews mentioned long wait times for appointments and during visits, leading to frustration among pet owners.
Billing Practices
Several customers expressed concerns about billing practices, feeling that unnecessary tests were recommended and prices were not clearly communicated.
Staff Attitude
While some staff were described as friendly and caring, others were noted for being unprofessional and dismissive, impacting overall customer satisfaction.
- MMMerary MoralesSep 15, 20251.0If I can give 0 stars I would do it, Banfield staff are responsible for the passed of my baby girl Tazie, we took her UTI infection I was told the results of the test will be ready Tuesday, I called every single day and always the same excuse the doctor was busy, finally one week after on Saturday the answer my called I told them that my baby stop eating and they told me , do you knew Tazie was diabetic? What do you mean? I asked you as her primary doctor are supposed to give us that information sooner they just excused they self and told me to take her to ER we rushed to ER and it was to late for our girl!! Banfield at Bunker Hill you killed my baby!!
- JBJames BerggrenSep 11, 20251.0Always an issue. Unresponsive cust
- DSDiana SepulvedaJul 1, 20255.0I just transferred from another location that closed and they have welcomed my difficult cat with care. I have had nothing but positive & welcoming experiences by the entire staff. I’ve not met the veterinarian but they seem to care & address all my concerns appropriately - they have never tried to sell me anything above & beyond the reason for my visit. I hope to form a good relationship with the team. It is important to not only know but “feel” that my pets are well take care of. Thank you for all you do - never lose the reason you chose this line of work - your love of animals!
- ABAlondra BJun 25, 20251.0Stay away from this hospital if you can. It feels more like a money-making scheme than a place that cares for your pet. Right from the start, the staff are rude and seem like they don't want to work there. The front desk person is especially unhelpful, sighing about her job and leaving you waiting on hold for forever. The biggest issue is Dr. Wills. She doesn’t have a clue about what she’s doing and gave a confusing evaluation of my pet’s health. She made it sound like my pet was about to die, which was just plain manipulation. They play on your feelings for your pet to push you into spending on treatments and meds that are more about their profits than helping your animal.It gets worse. Once you agree to the treatment, suddenly things don't seem as bad anymore, they've already got your money.This place is not looking out for you or your pet. Their approach is all about guilt, their diagnoses are often sketchy, and customer service is pretty rude. Don’t trust them with your pet or your cash.
- RBRose BracherJun 18, 20251.0I believe this was the worse service ever after waiting more than one out from our scheduled appointments. There was never an apology from the vet other than the assistant letting us known vet was running late a few minutes to my schedule appointment. I’m am completely disappointed how my last 3 appointments my pets and I have waited each time forever than 30 minutes and more. It makes me very upset since both of them have anxiety from the wait. There should always be a vet ready to see the fur babies within 15 minutes of arrival time.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What types of veterinary services does Banfield Pet Hospital - Old Katy provide?
They offer general services like routine vaccinations, microchipping, dental and surgical care, preventive care clinic, nutrition advice, parasite control, spay/neuter, end of life care, and DNA tests.
Does Banfield Pet Hospital provide emergency care services?
No, but you can call during hospital hours for urgent care advice and they can provide referrals for urgent care, specialty providers, or emergency hospitals. During non-hospital hours, contact your local emergency hospital.
What are the operating hours for Banfield Pet Hospital - Old Katy?
Monday to Saturday from 8:00 AM to 6:00 PM, and Sundays from 10:00 AM to 5:00 PM. The hospital is closed on major holidays such as Thanksgiving, Christmas, and New Year's Day.
How can I schedule an appointment at Banfield Pet Hospital?
You can schedule an appointment online via their website or use the Banfield app available on iOS and Android. Appointments are required.
What is the Optimum Wellness Plan offered by Banfield Pet Hospital?
It's a preventive care plan including annual exams, vaccines, early screening diagnostics, nutritional consultations, and dental care with options to pay monthly or in full. It automatically renews yearly unless paid in full at enrollment.
Can I get veterinary care online from Banfield?
Yes, Banfield clients with Optimum Wellness Plans can access 24/7 veterinary advice and triage through Vet Chat™ on the Banfield app.
What nearby stores can I visit for pet supplies before or after my visit to Banfield Pet Hospital?
PetSmart is nearby and offers pet store and pet services, making it convenient to get pet supplies before or after your veterinary appointment.
Are there nearby shopping options near Banfield Pet Hospital - Old Katy?
Yes, there are several department and clothing stores nearby such as TJ Maxx, Nordstrom Rack, Ross Dress for Less, and Burlington for your shopping needs alongside your pet care visit.
If I need urgent human medical care, is there a nearby facility close to Banfield Pet Hospital?
Yes, enTrust Urgent Care & Walk-in Clinic on Katy Freeway is nearby, offering medical and emergency room services if needed before or after your pet's visit.
What can I do for relaxation or personal care near Banfield Pet Hospital?
Nearby, you will find beauty and spa services such as Nails and Spa of Bunker Hill and Nail Salon Spa of Bunker Hill where you can unwind while your pet receives care.