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VeterinarianAnimal HospitalVeterinary PharmacyPet Services
When you need convenient petcare for your dog or cat in Grand Prairie, TX, visit Banfield Pet Hospital on Arkansas Lane. Our veterinary clinic, conveniently located off South State Highway 161, is just east of the President George Bush Turnpike. If your errands take you to the Bush & Pioneer Centre shopping complex and also require care for your pet, including vaccinations, parasite care, or treatment for illness or minor injury , our veterinary team can help.
At Banfield Pet Hospital, we welcome dog and cat patients of all shapes, sizes, and ages and are happy to provide limited drop-off for both routine day-time services and treatment.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
3.9
210 reviews
5 stars
132
4 stars
18
3 stars
14
2 stars
8
1 star
38
What are people saying?
AI-generated from recent customer reviews
Staff Attitude
Many customers praised the staff for being friendly, caring, and attentive to both pets and their owners.
Service Quality
While some reviews highlighted excellent care and thorough explanations from the veterinarians, others reported issues with long wait times and poor communication.
Customer Service Issues
Several customers expressed dissatisfaction with customer service, citing rude staff interactions and concerns about billing practices.
Facility Conditions
There were mixed reviews regarding cleanliness and the overall condition of the facilities, with some customers reporting unsanitary conditions.
Value for Money
Customers had varied opinions on the pricing and value of services, with some feeling that the wellness plans were not worth the cost.
- KPKarina Patel2 days ago5.0I brought my dog Brownie in for skin issues on his stomach, and the entire experience was wonderful. The receptionist was incredibly sweet, helpful, and patient. The clinic itself was very clean, and the doctor was attentive—calling me personally to explain everything, go over the diagnosis, and review all the solutions in detail. I really appreciated how thorough and caring the staff was. The only issue I experienced was with the e-collar cone. It was difficult to use, felt cheap, and the edges were a bit sharp, which could potentially hurt a dog’s neck. I hope they consider improving the quality of the cone. Also the price wasn’t justified for only this cheap cone. Overall, I would definitely recommend this place.
- JCjasmine coffieNov 16, 20255.0My girl, Pepper, is reactive. Her biggest trigger are other dogs. So you can understand that our vet visits may not be a regular experience. Dr. Lyons and Erika are awesome with our girl and us. Our first time going there we explained her reactivity, triggers, and how ignoring her barks gets her calmer faster. Being professionals the probably already knew the stuff we’re telling them but the fact they actually meant the world to us. We’ve gotten to the point where we can leave Pepper and not worry. It’s truly a team effort and the crew at Bamfield GP are the best teammates to have.
- GHgabriel HernandezNov 15, 20255.0RENZO Muy amable y se toma el tiempo para investigar y explicar todo hacerca de mis mascotas exelwnte servicio y atwncion
- SJSerena JamesOct 18, 20255.0The team is always nice and down to earth.
- JPJuan PadillaOct 10, 20255.0Thank you Banfield, we appreciate you taking care of our baby girl Bella. She loves coming to see you all and you guys show so much love for her. Thanks again.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield Pet Hospital does not provide emergency care. You can call during hospital hours for urgent care advice and referrals. After hours, please contact your local emergency hospital.
What preventive pet health care services are offered at Banfield Pet Hospital?
Banfield offers vaccinations, dental care, parasite control, nutritional counseling, behavioral counseling, and comprehensive examinations as part of preventive care.
What is an Optimum Wellness Plan at Banfield?
Optimum Wellness Plans cover annual preventive care such as exams, vaccines, early diagnostics, nutrition consults, and dental care. They automatically renew yearly and offer discounts on treatments.
How can I pay for an Optimum Wellness Plan?
You can choose monthly automatic payments from a bank account or credit card, or pay the full amount at enrollment for budgeting convenience.
What types of appointments does Banfield Pet Hospital offer?
Appointment types include in-room visits, drop-off visits for routine services and treatment, and virtual visits for Optimum Wellness Plan clients.
Are appointments required at Banfield Pet Hospital?
Yes, appointments are required to ensure your pet receives timely and efficient care.
What are the Banfield Pet Hospital's operating hours?
Open Monday to Saturday from 7 AM to 6 PM, and Sunday from 9 AM to 5 PM. The hospital is closed on major holidays such as Thanksgiving, Christmas, and New Year's Day.
What nearby places can I visit before or after my pet’s appointment at Banfield Pet Hospital?
You can enjoy dining at Jakes Burgers and Beer, Einstein Bros. Bagels, or 7 Brew Coffee nearby. For shopping, The UPS Store and Mattress Firm are close by. These locations offer convenient options while visiting Banfield.
Are there nearby accommodations for out-of-town visitors to Banfield Pet Hospital?
Yes, the Courtyard by Marriott Dallas Grand Prairie is nearby, providing convenient lodging options for pet owners traveling to Banfield.
How can nearby services like The UPS Store help with my visit to Banfield Pet Hospital?
The UPS Store nearby offers printing, packing, and shipping services which can be helpful for paperwork or sending pet care documents while you visit the clinic.