Staff Care
Many customers praised the staff for their kindness, compassion, and genuine care for animals.
Service Quality
There are mixed reviews regarding the quality of veterinary care, with some customers expressing dissatisfaction with treatment and communication.
Customer Service
Numerous complaints were made about poor customer service, including difficulty reaching the clinic by phone and unprofessional behavior from some staff.
Operational Changes
Several customers noted dissatisfaction with changes in hours and management since the departure of a previous veterinarian, leading to a decline in service.
Positive Experiences
Despite negative feedback, many customers shared positive experiences, highlighting effective treatments and the clinic's willingness to accommodate urgent needs.