Brand Certified
Banfield Pet Hospital
4.0(195 reviews)
Certified by Banfield Pet Hospital • Mar 01, 2026
Business Details
5401 N Garland Ave, Garland, TX
75040, United States
Certified by Banfield Pet Hospital • Mar 01, 2026
(972) 496-3252
Certified by Banfield Pet Hospital • Mar 01, 2026
https://www.banfield.com
Certified by Banfield Pet Hospital • Mar 01, 2026
About
Certified by Banfield Pet Hospital • Mar 01, 2026
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Garland provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Certified by Banfield Pet Hospital • Mar 01, 2026
Hours
Certified by Banfield Pet Hospital • Mar 01, 2026
Reviews
4.0
195 reviews
5 stars
129
4 stars
15
3 stars
11
2 stars
6
1 star
34
What are people saying?
AI-generated from recent customer reviews
Staff Attitude
Feedback indicates a mix of experiences with staff, with some customers praising their kindness and care, while others report rudeness and unprofessional behavior.
Communication Issues
Many customers expressed frustration with long hold times and lack of communication regarding their pets' care and treatment.
Quality of Care
While some reviews highlight excellent veterinary care and compassion, others report dissatisfaction with the treatment and outcomes for their pets.
Pricing Concerns
Several customers mentioned unexpected charges and dissatisfaction with the wellness plan, feeling it was not worth the cost.
- JJJairoFeb 16, 20261.0This review is based on multiple experiences times and only regarding the employee "Sindie Williams" This person has a lot of anger issues; I have seen that I am not the only one seeing how passive aggressive her reaction and rude behavior is against customers, I understand the part if someone is being disrespectful, she has to defend herself, don't get me wrong the lady seems to have knowledge on what she does but even to admit on making a mistake she will not hold back her snappy attitude, everyone makes mistakes and you can have a bad day, if it wasn't because of her I will definitely leave a 5 star review, everybody else from the Banfield Staff is very happy and great help on helping customers. This is not based on the customer is always right but being respectful regarding an employee or customer. That attitude will take you nowhere but to find trouble. Maybe next time I will have to record before starting a conversation with her so upper management can tell the anger problems she has.
- JPJacelynn PriceJan 5, 20265.0Love this place!! They are so sweet and so attentive to my boy! We have been going to this one in particular for 3 years now just because of how amazing they treat my fur baby!
- COCas ODec 30, 20255.0I was absolutely thrilled to get Cortney for a technician, she was so informative and patient answering all my questions. My dog loved everyone here and plan to come back just so he can enjoy the love and snacks.
- AAAlisaDec 29, 20255.0I’ve been a loyal client of Banfield - Garland for nearly two decades. The staff is always professional and empathetic toward my pets. My most recent experience great thanks to Courtney—she handled our check-in and kept me updated the whole time with so much compassion and patience with my nervous dog. They are also great about sending reminders (text or calls) for preventative care and dental work, which is so helpful. Booking is a breeze on the app, too. Both my dogs are on prescriptions and the vets have always accommodated and called into my preferred pharmacy so I can get their meds there.
- HPHamburger PalDec 27, 20255.0Very kind staff, very helpful and I can tell they care about my babies wellbeing.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What types of veterinary services does Banfield Pet Hospital in Garland provide?
Banfield Pet Hospital offers general veterinary services including routine vaccinations, microchipping, dental and surgical care, preventive care, nutrition advice, parasite control, and DNA testing for pets.
What are the operating hours of Banfield Pet Hospital in Garland?
The hospital is open Monday through Saturday from 7:00 AM to 6:00 PM and is closed on Sundays and several major holidays.
Does Banfield Pet Hospital offer emergency care services?
No, Banfield does not provide emergency care services but you can call during hospital hours for urgent care advice and referrals to emergency hospitals or specialist providers if needed.
What is the Optimum Wellness Plan at Banfield Pet Hospital?
Optimum Wellness Plans provide annual preventive care including exams, vaccines, diagnostics, nutrition and dental consultations. These plans automatically renew annually and offer discounts on treatments but are not insurance.
Can I get veterinary care online through Banfield?
Yes, Optimum Wellness Plan clients can access 24/7 remote pet care advice and triage support from veterinarians via Vet Chat™ on the Banfield app.
How do I pay for an Optimum Wellness Plan?
Payments can be spread out monthly via automatic withdrawal or credit card, or paid in full at enrollment to help budget preventive pet health care.
Are appointments required at Banfield Pet Hospital in Garland?
Yes, Banfield requires appointments for all visits. You can schedule appointments online through their website or app.
What types of appointment options does Banfield Pet Hospital provide?
They offer in-room appointments where you stay with your pet, drop-off appointments with phone updates, and virtual visits for Optimum Wellness Plan members.
What nearby pet-related businesses could I visit along with Banfield Pet Hospital?
PetSmart is nearby, offering pet grooming and supplies, convenient for picking up pet products or services before or after your veterinary visit.
Are there food and beverage options near Banfield Pet Hospital for visitors?
Yes, nearby dining options include Chick-fil-A for fast food and Starbucks for coffee, making it easy to grab a meal or drink around your pet’s appointment.
Is there a convenient place to mail packages or ship items near Banfield Pet Hospital?
Yes, the UPS Access Point location nearby offers courier and shipping services, which can be convenient if you need to send or receive packages during your visit.
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