Banfield Pet Hospital

Reviews

• CJ

  Coach Jase

  4 days ago
  2.0
  These people are all about money, but my experience at Banfield Coit was a totally different experience than what I’m about to explain. Take your pets to any other location outside of this one. PLEASE. My review: Cynthia is incredibly bland and not inviting. There was no greeting and I’m a person that works in customer service so I look for those types of thing. Cynthia apparently didn’t know anything about anything she should have known. Cynthia did know about hiking up prices though. I went to that place expecting $50-100 bill that I was quoted and after dropping my dog off I was called and told about additional tests that bought costs up to over $300. I talked to 3 people at that location and was told 3 different things about their plans. I talked to Cynthia one last time over the phone asking about my options and her answer was blatantly “I don’t know.” Cynthia called me back and gave me a new quote of $600… my dog already has a plan with Banfield(Greenville Ave), by the way. Partially about the money, but it the EXPERIENCE with these people didn’t even give me any type of comfort in evening spending any money with them. The only reason for the second star is because the other employees were okay especially Rob he was the only empathetic person on staff I encountered.
• MG

  Maria Gomez

  5 days ago
  1.0
  I used to like Bandfield. But since Austin and the previous Vet doctor left all I’m doing is paying money with no good results. The new people there looks like they don’t care about your pet. I took my dog Luna a couple of weeks ago. She developed a nasty rash so they gave me antibiotics for that rash because it had gotten infected. A few weeks later that rash never went away and it’s gotten worse. I called in this morning, was asked if it was an emergency or if I could be placed on hold. I said sure I can be placed on hold, I thought maybe it would be max 5 minutes. No they left me holding almost 20 minutes. That’s the care they put into your pets. I’m going to cancel the wellness plane. I miss Austin and the previous vets! It’s not the same. I would also like to add that on our last visit I asked that my dog anal glands be cleaned. Well, it didn’t seem like it did because my dog on the same day she kept rubbing her butt on the floor and hasn’t stopped. I’m beginning to think that all they want is to get money from clients.
• JJ

  J Jones

  Nov 1, 2025
  1.0
  I came in here the first time the lady was rude and made me wait for her to adjust her sleeves on her jacket. Then the second time I come it says they are open on Saturdays and no one is working the desk. Just insane.
• NG

  Nasim Gholizadeh

  Oct 8, 2025
  1.0
  My dog was sick, kept vomiting and not eating and the dr chalked it up to medication side effects. In the days before his death, I took him to Banfield multiple times and nothing was done till his little body couldn't take it anymore and I had to put him down.
• SC

  Sherri Clark

  Oct 4, 2025
  5.0
  The only issue was that it was 259.00$ and that's not what I was quoted. As I had little $$ and needed to use my care credit . I didn't want all the extras. Wanted but was not in my budget. But Cindy was great she let me hold my baby n spend time before I said goodbye . I will go back maybe the was just confusing on the pricing 190.00 n 30 Xtra. Makeing it 220 $ not 259.00 But it's ok they treated me n my baby so very kind and loved on her she was almost 17 thanks a million

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