Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Garland provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
4.0
191 reviews
5 stars
126
4 stars
15
3 stars
11
2 stars
6
1 star
33
What are people saying?
AI-generated from recent customer reviews
Staff Attitude
Feedback is mixed regarding staff attitude, with some praising their kindness and empathy, while others report rudeness and lack of professionalism.
Communication Issues
Customers frequently mention poor communication, including long hold times and lack of updates on pet care.
Care Quality
While many reviews highlight the quality of care provided by veterinarians, there are significant concerns about the consistency of care and the handling of emergencies.
Pricing Concerns
Several customers express dissatisfaction with pricing transparency and feel pressured by upselling tactics related to wellness plans.
Overall Experience
The overall experience varies widely, with some customers expressing deep satisfaction and loyalty, while others report serious issues leading to a loss of trust.
- JPJacelynn PriceJan 5, 20265.0Love this place!! They are so sweet and so attentive to my boy! We have been going to this one in particular for 3 years now just because of how amazing they treat my fur baby!
- COCas ODec 30, 20255.0I was absolutely thrilled to get Cortney for a technician, she was so informative and patient answering all my questions. My dog loved everyone here and plan to come back just so he can enjoy the love and snacks.
- ABAlisa B.Dec 29, 20255.0I’ve been a loyal client of Banfield - Garland for nearly two decades. The staff is always professional and empathetic toward my pets. My most recent experience great thanks to Courtney—she handled our check-in and kept me updated the whole time with so much compassion and patience with my nervous dog. They are also great about sending reminders (text or calls) for preventative care and dental work, which is so helpful. Booking is a breeze on the app, too. Both my dogs are on prescriptions and the vets have always accommodated and called into my preferred pharmacy so I can get their meds there.
- HPHamburger PalDec 27, 20255.0Very kind staff, very helpful and I can tell they care about my babies wellbeing.
- ASAmy SalazarDec 17, 20251.0They always struggle to approve prescriptions through other pharmacies that aren't them. The wellness plan isn't worth the struggle either because they are always so busy. I don't recommend getting the plan at all.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What types of veterinary services does Banfield Pet Hospital in Garland provide?
Banfield Pet Hospital offers general veterinary services including routine vaccinations, microchipping, dental and surgical care, preventive care, nutrition advice, parasite control, and DNA testing for pets.
What are the operating hours of Banfield Pet Hospital in Garland?
The hospital is open Monday through Saturday from 7:00 AM to 6:00 PM and is closed on Sundays and several major holidays.
Does Banfield Pet Hospital offer emergency care services?
No, Banfield does not provide emergency care services but you can call during hospital hours for urgent care advice and referrals to emergency hospitals or specialist providers if needed.
What is the Optimum Wellness Plan at Banfield Pet Hospital?
Optimum Wellness Plans provide annual preventive care including exams, vaccines, diagnostics, nutrition and dental consultations. These plans automatically renew annually and offer discounts on treatments but are not insurance.
Can I get veterinary care online through Banfield?
Yes, Optimum Wellness Plan clients can access 24/7 remote pet care advice and triage support from veterinarians via Vet Chat™ on the Banfield app.
How do I pay for an Optimum Wellness Plan?
Payments can be spread out monthly via automatic withdrawal or credit card, or paid in full at enrollment to help budget preventive pet health care.
Are appointments required at Banfield Pet Hospital in Garland?
Yes, Banfield requires appointments for all visits. You can schedule appointments online through their website or app.
What types of appointment options does Banfield Pet Hospital provide?
They offer in-room appointments where you stay with your pet, drop-off appointments with phone updates, and virtual visits for Optimum Wellness Plan members.
What nearby pet-related businesses could I visit along with Banfield Pet Hospital?
PetSmart is nearby, offering pet grooming and supplies, convenient for picking up pet products or services before or after your veterinary visit.
Are there food and beverage options near Banfield Pet Hospital for visitors?
Yes, nearby dining options include Chick-fil-A for fast food and Starbucks for coffee, making it easy to grab a meal or drink around your pet’s appointment.
Is there a convenient place to mail packages or ship items near Banfield Pet Hospital?
Yes, the UPS Access Point location nearby offers courier and shipping services, which can be convenient if you need to send or receive packages during your visit.