Question 1

What does "all-inclusive" boarding mean at your facility?

Accepted Answer

Our all-inclusive boarding service provides a comprehensive package for your pet's stay. The single nightly rate covers all amenities without additional charges. This includes supervised playtime customized to your pet's energy levels, with swimming options available. Our certified staff ensures your pet receives ample attention and care. We provide premium pet food, though you may bring your own if preferred. We also administer any necessary medications as per your instructions. Our pricing is based on nightly stays rather than daily rates, offering you greater value and flexibility.

Question 2

Do I need to have my dog evaluated before their stay?

Accepted Answer

An evaluation is not mandatory prior to boarding. However, we offer new clients a complimentary day of doggie day camp. This opportunity allows your dog to become acquainted with our staff and environment. Please call our office to schedule this free day camp visit.

Question 3

Do you offer tours of your facility?

Accepted Answer

We do provide complimentary tours of our pet resort. We welcome the opportunity to show you our facilities and address any questions you may have in person. We offer tours M-F from 10am-4pm. No appointment necessary. We look forward to meeting you and your pet.

Question 4

What vaccinations do you require?

Accepted Answer

All pets who enter our facility for any service must be current on our required vaccinations:

Dogs: Rabies, DHLPP, Canine Influenza and Semi-annual Bordtella. Even if your vet does the Bordetella yearly, we require it every 6 months.

Puppies: Puppies must be 2 weeks past their last set of puppy shots, including the Canine Influenza

Cats: Rabies and FVRCP. Feline Leukemia is recommended but not required.

Question 5

What grooming services do you offer?

Accepted Answer

We have a full time groomer and full service pet spa. Our full grooming services include breed-specific hair cuts, deshed treatments, baths and brushouts, pedicures, and anal gland expression. Please call our email our office for pricing and availability.

Question 6

Do you offer dog training?

Accepted Answer

We do! Our AKC certified trainers offer onsite, one-on-one training during Daycamp or off-site at your home or location of your choice. We also have training classes throughout the year including our Wag' N Train (basic training), Canine Good Citizen, and Puppy Train classes. Please call or email our office for pricing and availability.

Question 7

Do you have more than one location?

Accepted Answer

Our Richmond location, Waggin' Tails Animal Inn, is also all-inclusive and offers the same all-inclusive services as Waggin' Tails Pet Ranch. Check out that location at www.waggintailsanimalinn.com.

Question 8

What happens if my pet becomes ill during their boarding stay?

Accepted Answer

If your pet becomes ill and needs medical attentention, we try and have them seen by your veterinarian. If not possible, we will take them to an emergency vet. Our We treat every pet who boards with us as if they are our own; their care and comfort are our highest priority. We charge a nominal fee per pet, per stay for our guests who qualify* to be covered under our Vet Warranty. The Vet Warranty covers vet bills up to $500 incurred by an illness or injury due to boarding up to 7 days after the pet leaves the Ranch.

*not every pet that boards with us is eligible for the Vet Warranty. Exclusions include dogs and cats 10 years of age and older, pets that are not dogs or cats, and pets with some pre-existing conditions. Contact us with questions and for more information

Question 9

What should I bring with my dog for their boarding stay?

Accepted Answer

You can bring anything that makes them comfortable- toys, bedding, treats, etc. We provide a cot and bedding if needed.

Do not bring: food/water bowls (we have plenty!), rawhides, or anything you would be devasted by if it got damaged or lost.

Question 10

How do I find out how my dog did during their boarding stay?

Accepted Answer

Our staff gives report cards for all dogs' first boarding or Daycamp visit. We will also answer any specific questions you have when you pick up. You are also welcome to call our email to check on your dog during their stay.

Question 11

I'm leaving my dog over a holdiay when you are closed- who will take care of my dog that day?

Accepted Answer

There are several holidays a year when our office is closed for drop offs and pick ups, but our kennel staff is here 365 days/year, providing excellent care for our boarding pets.

Question 12

How does your pricing work for Daycamp?

Accepted Answer

Our Daycamp is $32/day for those who only need an occasional day and want to pay each visit. For our clients whose dogs come frequently or on a regular schedule, we have punchcard packages available. Baths and rinses are an additional charge.

Question 13

I want to bring my dog to Daycamp on the days I go into the office. How early can I drop off?  Do you feed my dog during Daycamp?

Accepted Answer

We offer Daycamp Monday-Friday. Dogs can be dropped off as early as 7am and picked up as late as 6:30pm. We do not feed dogs during Daycamp for safety reasons.

Question 14

Do you accept non spayed and non neutered dogs?

Accepted Answer

Yes, we accept non spayed and non neutered dogs for all services.  Waggin’ Tails will do everything possible to get your dog(s) into a playgroup or playgroups but it is our policy to restrict playgroups (NOT playtime) for non-neutered and/or non-spayed dogs. We are very careful how we place dogs into playgroups and safety is our number one concern. While some dogs
play well with non-neutered/non-spayed dogs, many will “bully” or attack the non-neutered/nonspayed pet without any other provocation. Waggin’ Tails staff members are responsible for watching and monitoring multiple playgroups and may choose to play with your dog in a solo situation if there are no safe playgroups available. Please feel free to ask us any questions you have regarding our safety policy. We are committed to providing a safe and fun place for your dog while your family is away.

Question 15

My female dog is in heat. Can I board her?

Accepted Answer

For safety reasons, female dogs may not come to Waggin' Tails while in heat or up to 14 days past active heat. We also do not accept pregnant females.

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