Petco

4.2
980 reviews

About

Pet StorePet supply store
Visit your Ft. Worth Pet Store located at 465 Sherry Lane for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
465 Sherry Ln, Ft. Worth, TX
76114, United States

Hours

Reviews

4.2
972 reviews
5 stars
590
4 stars
166
3 stars
94
2 stars
25
1 star
97

What are people saying?

AI-generated from recent customer reviews

Grooming Issues

Many customers reported dissatisfaction with grooming services, citing poor handling of pets and incomplete grooming.

Customer Service

While some staff were praised for being helpful and friendly, others received complaints for rudeness and lack of assistance.

Product Availability

Customers frequently noted issues with product availability, including out-of-stock items and incorrect orders.

Store Cleanliness

The store's cleanliness received mixed reviews, with some customers noting cleanliness while others reported unsanitary conditions.

Positive Experiences

Despite negative feedback, several customers expressed satisfaction with their shopping experience and the helpfulness of specific staff members.
  • BG
    Bei Gh
    Nov 14, 2025
    5.0
    love this store and the team there r.n. is super helpful and friendly...
  • MC
    MARLISE COULON
    Oct 27, 2025
    5.0
    Only store that has my dog's food- Just for dogs.
  • TM
    Tammy Malone
    Oct 11, 2025
    1.0
    My second visit there for grooming was AWFUL! I thought the Groomer's were skilled and professional enough to handle a small MORKIE puppy with being FIDGETY???!!!! Common sense if the puppy was too fidgety you would think they would have stopped and took a break from her until the puppy had calmed down?! Also, the puppy is in potty training still and at that time of the day she was in need of her routine nap ect.., she was indicating it to them by her motions & whining!!! Anyhow, I know they were unaware of her scheduling yet, it ONLY takes a little COMMON SENSE to know that she was having anxiety issues and that she should have been comforted and allowed to CALM DOWN! Then, they should have came back and made another attempt! Yet, they gave me the run around and charge me full price for doing ABSOLUTELY NOTHING as they stated due to the puppy being too fidgety they didn't want to be held liable for any injuries therefore her grooming was half-assed!!!! Also,They said that they bathe your pet but they really DON'T! (SCAM) they're STEALING from customers or at least ME! I promise myself this "I will never pay for another dog washing ever again in this LIFETIME only the BASICS! I'll save a lot of money anyhow by bathing her at home!!!! 😂 I WILL NEVER GO TO ANOTHER PETCO FOR PET GROOMING EVER AGAIN! 👎🏾😤😡🤬 THE WORST!😮‍💨😞 I received an email from the company in regards to groomer's safety towards any pet's "Which I had already acknowledged in my review plus I was only concerned about my pet I can't speak for any other pet!".🙄 They also mentioned that my " APPOINTMENT" should have been opt out due to the stress of my pet but they didn't mention that you're going to be charged REGARDLESS for the ENTIRE session!!!!??? I was deducted $5 for the groomer having to scissors cut, which this groomer was UNABLE to PERFORM?????! IJS!? Anyhow, like I've stated Petco sucks for me & you guys won't ever be bothered with us again! Thanks for nothing! 👎🏾
  • DR
    Dana Richardson
    Oct 11, 2025
    1.0
    Order & paid for 2 bags of dog food that was on sale. Drove out of my way specifically to this location to pickup only to be told, "Sorry, we only have 1 bag." Not cool. Will definitely never order for pickup again & very likely won't be back ever again, as well. They also wouldn't refund me for the one bag. They said the refund will just show up in my bank account sometime, but they don't know when & I can call customer service if I don't get it.
  • DR
    David Reynolds
    Sep 23, 2025
    1.0
    Noone knows if they have anything or where it is if they have it or what it is. Its amazing. You can literally show a picture of a product to the people working there and they still will hand you stuff that has nothing to do with what youre looking for. The only thing in common might be they are in bottles. I thought id had a stroke by the time i left. For you old folks: its like talking physics to reverend jim on taxi. Daahhh o kay

Frequently Asked Questions About Petco

Does the Petco Ft. Worth location have a vet hospital?

No, Petco Ft. Worth does not have a full-service vet hospital.

Does Petco Ft. Worth offer vaccinations?

Yes, Petco Ft. Worth provides vaccinations.