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Petco

4.2
(975 reviews)

Business Details

5177 Eldorado Pkwy, Frisco, TX
75033, United States
(214) 705-9384

About

Pet StorePet supply storePetco
Petco is your trusted pet store near you in Frisco. Visit your local Petco at 5177 Eldorado Pkwy for quality pet food, supplies, and essentials for dogs, cats, and other pets. This convenient pet supply store offers everything from everyday nutrition to toys and treats. If you’re searching for dog food near you or reliable pet supplies, our knowledgeable team is here to help you choose what’s right for your pet. This Petco location also offers Full-Service Grooming, Dog Training, Vaccination Clinic, Hospital, Aquatics Department, making it a one-stop pet shop for products and services. Visit your Frisco Petco today.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
5177 Eldorado Pkwy, Frisco, TX
75033, United States

Hours

Reviews

4.2
975 reviews
5 stars
611
4 stars
164
3 stars
60
2 stars
36
1 star
104

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed, with some praising friendly staff while others report unprofessional behavior and poor communication.

Grooming Issues

Numerous customers expressed dissatisfaction with grooming services, citing poor execution and lack of care for pets.

Product Quality

While many customers appreciate the variety and quality of products, there are serious concerns regarding the health of live animals and the condition of fish tanks.

Store Cleanliness

The store is generally reported as clean and well-organized, although some customers noted unsanitary conditions at times.
  • AL
    Ashley Lee
    Feb 22, 2026
    5.0
    Amazing customer service. Nice and spacious store. Welcoming atmosphere. 😊👍🏽
  • JG
    Josh George
    Feb 22, 2026
    1.0
    I went in to buy pet clippers and had to wait about 10 minutes to get an associates attention. Once I finally got somebodies attention it was they were doing a favor to help me. Then when checking out, the same guy then only used one hand and was pushing a knocking over the box with the scanner. Once finally scanned , the product then registered for $50 more than the price on the shelf. When I mentioned that he was like "Well, that's what scanned as. That is the price, it must have been placed in the wrong spot." No verification of price, no want or effort. All with one hand in his pocket. Worst customer experience ever. Will not be going back.
  • MT
    Montero Tabares
    Feb 17, 2026
    5.0
    Very bad attention I was calling and the girl who answered me cut the call I called again and she cut me off again leaving me talking to myself, after three more calls she didn’t answer again😡😡😡😡😡😡😡😡😡😡😡😡😡
  • JG
    Jon Gmur
    Feb 4, 2026
    1.0
    Terrible customer Service. Rude person at checkout counter that shouldn’t be in that position. Petco lost a longtime customer for sure. This kid was absolutely the rudest person I’ve encountered. I don’t write bad reviews but this service has to be fixed. Sad I like going there but no longer.
  • AV
    Anthony Valenti
    Jan 31, 2026
    1.0
    There's 2 people at grooming that are great, the rest are worthless, zero customer service. Andra may be the worst on her phone and declined to get us checked in because our dog wasn't being groomed by her... How about helping your team.

Frequently Asked Questions About Petco

Does the Petco Frisco location have a vet hospital?

Yes, Petco Frisco has a full-service vet hospital.

Does Petco Frisco offer vaccinations?

Yes, Petco Frisco provides vaccinations.

Brand Certified Facts from Petco

Petco partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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