Petco

4.2
958 reviews

About

Pet StorePet supply store
Visit your Frisco Pet Store located at 5177 Eldorado Pkwy 1486 for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
5177 Eldorado Pkwy, Frisco, TX
75033, United States

Hours

Reviews

4.2
947 reviews
5 stars
595
4 stars
163
3 stars
60
2 stars
36
1 star
93

What are people saying?

AI-generated from recent customer reviews

Grooming Services

Grooming experiences are inconsistent, with some customers praising specific groomers while others report poor service and mishandling of pets.

Customer Service

Customer service quality varies significantly; some staff are friendly and helpful, while others are reported as rude or dismissive.

Store Cleanliness

Many customers noted that the store is clean and well-organized, contributing positively to their shopping experience.

Product Quality

Customers appreciate the variety and quality of pet products available, although some express concerns about pricing and specific product availability.

Aquatics Section Issues

Several reviews highlighted serious concerns regarding the health of fish and aquatic animals, indicating a need for better care and management in this section.
  • PM
    Pennie Mathews
    Nov 2, 2025
    5.0
    Manager was very helpful and nice!
  • CS
    Colleen Salopek
    Oct 25, 2025
    3.0
    Stepped in Dog Crap by the front register. The employee picked it up after I noticed it but still sucks to stand by the registers and have to step in it. People need to watch their dogs or not bring them in.
  • KH
    Kayla Hudson
    Oct 24, 2025
    5.0
    I love this place
  • CS
    Cindy Stephenson
    Oct 19, 2025
    5.0
    My husband and I scheduled our rescue baby, Bentley's first (but not last) grooming with Courtney on October 18th. Courtney was great on the cheduling call addressing our concerns mainly consisting of Bentley NOT liking his nails touched and how Bentley only walks THROUGH the bathroom to get to his favorite thunder-avoidance closet. Wouldn't you know?? It came a slight thunderstorm when my husband dropped Bentley off! What were the odds? Courtney did an excellent job! We could not be more pleased with how warmly she met both my husband and Bentley when they arrived. Courtney listened to my husband's concerns and shared her plan of care for Bentley. Courtney was very tender and patient with Bentley and Bentley wne right to her! After Courtney called my husband to say Bentley's grooming was complete, he went and picked up Bentley and was again impressed and very pleased with Courtney's care and her attention to detail in grooming Bentley. Courtney has gained new clients for life!
  • PT
    Patron Thomas
    Oct 16, 2025
    5.0
    Petco was good, got 2 guine pigs, quick and easy buy, they didn't make me sign papers for some reason...

Frequently Asked Questions About Petco

Does the Petco Frisco location have a vet hospital?

Yes, Petco Frisco has a full-service vet hospital.

Does Petco Frisco offer vaccinations?

Yes, Petco Frisco provides vaccinations.