Petco

4.2
576 reviews

About

Pet StorePet supply store
Visit your Frisco Pet Store located at 15942 El Dorado Parkway for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
15942 El Dorado Pkwy, Frisco, TX
75035, United States

Hours

Reviews

4.2
570 reviews
5 stars
353
4 stars
114
3 stars
37
2 stars
18
1 star
48

What are people saying?

AI-generated from recent customer reviews

Staff Helpfulness

Many customers praised the staff for being friendly, knowledgeable, and helpful, particularly in the grooming and fish departments.

Grooming Services

Grooming experiences were mixed; while some customers were very satisfied with the results, others reported poor service and unsatisfactory haircuts.

Product Availability

Customers appreciated the wide selection of products available, although there were complaints about stock discrepancies and issues with online order fulfillment.

Customer Service Issues

Several reviews highlighted poor customer service experiences, including long wait times, lack of staff presence, and negative interactions with employees.

Store Cleanliness

The store was generally noted as clean and well-organized, contributing positively to the shopping experience.
  • JM
    Jay Jayanthi Murahari
    Nov 10, 2025
    5.0
    Tiffany is the best dog groomer, she took care of my baby blue so well, I highly recommend her, for any big, furry very anxious dog. Thank you Tiffany.
  • JW
    James Worth
    Oct 29, 2025
    4.0
    The people were nice, but the Petco App said they had something in stock and I went there and they did not have it. However, I bought something else and they discontinued it.
  • CW
    CupricPilot9141 WoT
    Oct 23, 2025
    5.0
    We always bring our pup here for the mini- spa treatment. He is a rescue and is a little skittish around people, the staff is always patient and take great care of him, especially DeAngelo. Thank you!
  • DD
    D
    Oct 19, 2025
    1.0
    Today I’m very upset with the Baby Mama Attitude and threatening me as to I will have to come when their vet is open to get a card using my Dr RX or they can not sell to me So I’m New to Prescription Food to Extend my Baby’s Life and I’m already stressed I have come in several times with RX and no problems buying my food and All of the Employees have be so sweet so now I’m penalized because I work the same hours as the Vet What a Manager!!!!!!!! By the Way there are other stores ya know
  • MD
    mary duncan
    Oct 17, 2025
    5.0
    Excellent job on Romo. We had Romo at the groomer… now so fluffy and white!!!❤️

Frequently Asked Questions About Petco

Does the Petco Frisco location have a vet hospital?

No, Petco Frisco does not have a full-service vet hospital.

Does Petco Frisco offer vaccinations?

Yes, Petco Frisco provides vaccinations.