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Petco

4.2
(589 reviews)

Business Details

(972) 547-0054

About

Pet StorePet supply storePetco
Petco is your trusted pet store near you in Frisco. Visit your local Petco at 15942 El Dorado Pkwy for quality pet food, supplies, and essentials for dogs, cats, and other pets. This convenient pet supply store offers everything from everyday nutrition to toys and treats. If you’re searching for dog food near you or reliable pet supplies, our knowledgeable team is here to help you choose what’s right for your pet. This Petco location also offers Full-Service Grooming, Dog Training, Vaccination Clinic, Aquatics Department, making it a one-stop pet shop for products and services. Visit your Frisco Petco today.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
15942 El Dorado Pkwy, Frisco, TX
75035, United States

Hours

Reviews

4.2
589 reviews
5 stars
367
4 stars
116
3 stars
37
2 stars
18
1 star
51

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and knowledgeable, enhancing their shopping experience.

Grooming Issues

Several reviews highlighted significant dissatisfaction with grooming services, including poor communication, unsatisfactory results, and high costs.

Product Availability

Customers appreciated the store's stock and variety of pet supplies, although some noted discrepancies with online inventory.

Mixed Experiences

While many had positive interactions, there were notable complaints about rude employees and inadequate customer service in certain situations.
  • EC
    Erica Castillo
    5 days ago
    5.0
    Which ever girls were working in the evening were just extremely helpful the vibe was just amazing and sweet made my experience quick and easy
  • BL
    Betsy Lawton
    Feb 1, 2026
    5.0
    I love having this Petco right down the street! Everyone is nice and helpful, even offering to help me when I have a lot of items or heavy ones. This store carries the items we need and are always nearby when we need to grab something quick when we run out of supplies unexpectedly.
  • SS
    Shiloh
    Jan 31, 2026
    1.0
    Poor customer service
  • AS
    Ashley S.
    Jan 17, 2026
    1.0
    I’m not big on writing bad reviews but I did have a bad experience. My dog was groomed about 8 weeks ago and she was matted. I got her in sept and didn’t know this type of breed gets matted. Unfortunately, what happened was they had to shave her down so much that she was in a lot of pain in her tail area. They did offer to pay my vet bill, but it’s important to note how expensive they are. It was $120 and I dropped her off at 10 am and she wasn’t ready until 4 pm. I just went to Pet Evolution today and they were half the price and done in an hour. So if you’re wanting to save time and money, I would not recommend this Petco location for grooming.
  • JB
    Jackson Booth
    Jan 4, 2026
    1.0
    A month ago today, my girlfriend came into the store and got harassed by a fat bald middle aged man; she had only come in to look at the cats and use the bathroom, but on her way out he stopped her in front of a bunch of customers and yelled at her for “trashing” the bathroom, which she obviously had never done. Since then, I’ve been calling customer support every single day trying to get any update on the situation, and I have not received anything at all during this month. Not one email, not one call. It’s crazy enough to be out here accusing customers, but to also ignore their complaints is a whole other issue. Please I would absolutely love to make this right, we have been treated so horribly wrong for no reason and don’t deserve any of this. Until then, I will continue to keep calling, I will not give up. I check my emails daily, so please send me a message once this is read.

Frequently Asked Questions About Petco

Does the Petco Frisco location have a vet hospital?

No, Petco Frisco does not have a full-service vet hospital.

Does Petco Frisco offer vaccinations?

Yes, Petco Frisco provides vaccinations.

Brand Certified Facts from Petco

Petco partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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