Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Frisco North provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
4.4
192 reviews
5 stars
150
4 stars
15
3 stars
5
2 stars
5
1 star
17
What are people saying?
AI-generated from recent customer reviews
Staff Care
Many customers praised the staff for their compassionate and attentive care towards pets.
Communication Issues
Several reviews highlighted problems with communication, particularly regarding appointment scheduling and follow-up care.
Professionalism
Feedback was mixed on professionalism, with some praising the staff while others reported unprofessional behavior from front desk personnel.
Quality of Care
While many customers appreciated the quality of care, there were serious concerns raised about specific incidents that led to negative outcomes for pets.
Facility Experience
The cleanliness and organization of the facility received positive remarks, contributing to a comfortable environment for pets and their owners.
- JCJessica CaseyNov 10, 20255.0The staff and vet took such great care of my dog Lulu and took their time explaining everything.
- STShannon ThorntonSep 15, 20255.0I love Banfield. They communicate well between practices and are so helpful. They treat and love my babies like they were their own. Fantastic doctors, techs and front staff!
- RLRon LeahySep 13, 20255.0My pets have had wellness plans from Banfield for more that 25 years. Their staff has always been extremely helpful and courteous. I am very pleased with their service.
- BCBill CrumpSep 10, 20255.0Excellent people and wonderful treatment for my dog. They are really good.
- MNMyhanh NguyenAug 1, 20251.0This office is so wildly unprofessional. The receptionist always seems to have a bit of an attitude. Firstly, at my last visit I had expressed that I wanted to have a large mass removed from my dogs hindquarter. (That another Banfield had advised me against previously) The veterinarian recommended we do a biopsy. I agreed, this clinic never even sent the biopsy out, so my dog 16 y/o endured an unnecessary procedure that came to nothing. This was on June 26th, I was advised that it could take up to 2 weeks for the results to come back. I called the 1st, 2nd, and 3rd week. 1st week, it's not back yet, 2nd week, we have the results but the doctor that saw you does not work at this location he will get back to you when he is here, 3rd week, we actually never got the biopsy to the lab. Fast forward to today, August 1st, her slow growing mass has tripled in size. I look up possible causes and it turns out that disturbing the mass could cause an acceleration in growth. I was not made aware of this risk. I would have have opted for a biopsy after the removal of the mass. I called this morning as soon as they opened. The receptionist proceeded to tell me "I am not trying to be rude, but this is not my problem" and let me know that this was an issue only the manager could handle and that she would have her call me back. It has been over 5 hours and I have still not heard back from them. Her mass has since ruptured and is now leaking fluid. I followed up to let them know and was met with the same lack of care and "I will have her call you back" This office is poorly run. 1.5 hour vet visits have historically taken 3-4. I waited 30 minutes in the lobby the last time I was there to be serviced for my appointment. Incredibly disappointed in the lack of professionalism and care this line of work requires. Update: After Banfield gave me the run around for 4 days, I gave up and found a different vet. I have been notified that surgery now would not provide a good prognosis. I have been advised to consider end of life care for my otherwise thriving girl. She was mobile, happy, eating well, and enjoying walks and treats up until this last week. If this team did not lose her biopsy sample, this mass would have been removed weeks before these problems arose. I will have to say goodbye to my girl before her time because of this team's incompetence. I highly recommend the Animal Medical & Surgical Hospital of Frisco team. Please take your pets there instead. They are 1000x more competent and compassionate.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I drop off my pet to avoid contact?
We’re empowering our hospital teams to do what’s right for themselves, their clients and communities by taking a series of precautions from encouraging drop-offs to increasing cleaning protocols. Please call the clinic for more information.
Is this clinic open?
Hospital hours and services vary at some locations. If your pet requires immediate care, please call ahead so we can ensure your pet’s needs can be met and advise you on next steps. If you’re a Banfield Optimum Wellness Plan® client, you can connect with a veterinarian anytime, day or night, via Vet Chat™ through the Banfield app for general pet care advice and triage support.
What steps are you taking to keep pets and people safe right now?
We’re constantly evaluating the situation, and we’re empowering our hospital teams to do what’s right for themselves, their clients and communities by taking a series of precautions from encouraging drop-offs to increasing cleaning protocols. We’re also encouraging our Optimum Wellness Plan® clients to connect with a veterinarian 24/7 via our telehealth service Vet Chat™ through the Banfield app. Please call ahead to help our teams prepare.
What medical care are you able to provide right now?
COVID-19 may affect veterinary services offered at some locations. If your pet requires medical attention or care, please call your hospital directly, so the team can confirm availability and advise on next steps.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What are the hospital hours for Banfield Pet Hospital in Frisco North?
The hospital is open Monday to Friday from 7:00 AM to 6:00 PM, Saturday from 8:00 AM to 6:00 PM, and closed on Sundays and certain holidays.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield does not provide emergency care services, but you can call during hospital hours for urgent care advice or referrals to emergency hospitals.
What types of preventive pet health care services does Banfield offer?
Banfield offers vaccinations, dental care, parasite control, nutritional counseling, behavioral counseling, and comprehensive examinations as preventive care services.
Can I get veterinary care online through Banfield?
Yes, clients with Optimum Wellness Plans can get general pet care advice and triage support 24/7 via Vet Chat through the Banfield app.
What is included in Banfield's Optimum Wellness Plan?
The plan provides annual preventive care including exams, vaccines, early screening diagnostics, nutrition consultations, and dental care. It's not insurance but offers discounts on treatments.
How can I schedule an appointment at Banfield Pet Hospital in Frisco North?
You can schedule an appointment online through their website or via the Banfield app available on iOS and Android.
Are there other veterinary clinics near Banfield Pet Hospital in Frisco North?
Yes, nearby veterinary clinics include Animal Care Centre and Bobo Greg DVM, which offer additional pet services in the area.
What nearby places can I visit after an appointment at Banfield Pet Hospital?
After your visit, you might enjoy treats at Funky Munky Shaved Ice Frisco, a dessert and smoothie bar nearby.
Can the nearby Shawnee Trail Sports Complex be a good spot for pet exercise after visiting Banfield?
Yes, Shawnee Trail Sports Complex offers park and gym facilities nearby, making it ideal for outdoor pet exercise and recreation after your visit.
Does Banfield Pet Hospital have accessible facilities and is it welcoming to LGBTQ clients?
Yes, Banfield has wheelchair accessible restrooms and openly welcomes LGBTQ clients, ensuring a comfortable environment for all.