Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Frisco Legacy provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
4.2
392 reviews
5 stars
281
4 stars
32
3 stars
20
2 stars
12
1 star
47
What are people saying?
AI-generated from recent customer reviews
Staff Quality
Many customers praised the caring and professional nature of the staff, particularly highlighting specific veterinarians like Dr. Kabiri and Dr. Stupak for their exceptional care.
Customer Service
While some reviews noted excellent customer service, others reported significant issues with communication and long wait times, leading to frustration among clients.
Concerns Over Care
Several customers expressed concerns about the clinic's approach to treatment, citing experiences where they felt unnecessary tests were recommended or their pets' urgent needs were not adequately addressed.
Facility Experience
The facility received mixed feedback, with some praising its cleanliness and organization, while others reported disorganization and long wait times.
Pricing Issues
Multiple reviews mentioned dissatisfaction with pricing, particularly regarding the wellness plan and perceived overcharging for services and medications.
- PLPhillip LunterNov 7, 20251.0Giving collectors for wellness payments even after your pet dies
- FWFiona WorthyOct 25, 20255.0Dr. Kabiri, Summer, and Sissy were awesome! I had a last-minute need to get my pets vaccinations updated and they came through with flying colors! They were patient, kind, and accommodating. This is the location of Banfield that I plan to use from here forward. I highly recommend!!
- ZZzozoSep 18, 20251.0Don’t go here. Not a customer friendly place. For some reason they do all the tests in the back and they also tried to scare me into a whole bunch of tests that I’m pretty sure my cat doesn’t need. EDIT: I found out recently that Banfield is a PRIVATE EQUITY OWNED VET!! They are owned by the candy company Mars. No wonder they seemed more concerned with profit than my cats health. If you have the choice, please support independent clinics that are owned by actual vets.
- NANancy AitkenSep 15, 20255.0Love the staff very caring and helpful
- EAErsen AlptekinSep 10, 20255.0They are very professional and helpfull . Taking care of my dog very good
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield Pet Hospital does not offer emergency care. You can call during hospital hours for urgent care advice and referrals. For emergencies outside hospital hours, please contact your local emergency hospital.
What preventive pet health care services does Banfield offer?
Banfield offers preventive care including vaccinations, dental care, parasite control, nutritional and behavioral counseling, and comprehensive examinations to keep your pet healthy.
What is included in Banfield's Optimum Wellness Plan?
The Optimum Wellness Plan provides annual preventive care such as head-to-tail exams, vaccines, early screening diagnostics, nutrition consultations, and dental care. It automatically renews yearly and is not insurance but offers discounts on treatments.
How can I schedule an appointment at Banfield Pet Hospital in Frisco?
You can schedule an appointment online via Banfield's website or use their mobile app for Apple or Android devices, or call their main phone number at +1 972-335-9292.
What are Banfield Pet Hospital's operating hours?
Banfield Pet Hospital is open every day from 8:00 AM to 6:00 PM. They are closed on major holidays including Thanksgiving, Christmas Eve, Christmas Day, New Year's Eve, and New Year's Day.
Does Banfield Pet Hospital accept new patients?
Yes, Banfield Pet Hospital in Frisco is currently accepting new patients and provides comprehensive veterinary care services.
Are appointments required at Banfield Pet Hospital?
Yes, Banfield Pet Hospital requires appointments for all visits to ensure quality care and scheduling efficiency.
What nearby services can I find when visiting Banfield Pet Hospital at Frisco Legacy?
Nearby, you can find convenience stores like 7-Eleven, automotive services such as Kwik Kar Auto Center and Brakes Plus, and child care options like Kiddie Academy of Frisco and The Goddard School of Frisco Legacy, which may be useful if you need assistance or wish to combine errands.
How can nearby transit and emergency services help when visiting Banfield Pet Hospital?
Frisco Fire Station #3 is nearby, providing emergency support in the area. While public transit options were not specified, nearby professional services and easy road access can help you reach Banfield Pet Hospital efficiently.
What local health and wellness services are near Banfield Pet Hospital?
Near Banfield, you can find health and medical providers including Texas Hip and Knee Surgery, Lone Star Med Spa, Star Orthopedics and Sports Medicine, and Anadel Center for Foot and Ankle Reconstruction, which may complement your pet's wellness visits if you need personal health services.