Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Frisco provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
3.9
183 reviews
5 stars
115
4 stars
20
3 stars
4
2 stars
5
1 star
39
What are people saying?
AI-generated from recent customer reviews
Compassionate Care
Many customers praised the staff for their compassionate and attentive care towards pets, especially during difficult times.
Staff Professionalism
While some reviews highlighted excellent staff interactions, others noted issues with professionalism and responsiveness, particularly at the front desk.
Quality of Service
Several customers expressed dissatisfaction with the quality of medical care and communication, citing misdiagnoses and lack of thoroughness.
Pricing Concerns
Multiple reviews mentioned high costs associated with services and dissatisfaction with the value of the Wellness Plan.
Mixed Experiences
Overall, experiences varied widely, with some customers expressing loyalty and satisfaction, while others reported serious concerns and negative experiences.
- KTKathryn Baird TouchstoneOct 30, 20255.0We just get my dogs nails trim here, but I really like their service and they’re effectiveness. We’ve had the same person trim their nails each time and it’s been a great experience. Highly recommend.
- JYJanMarie YancovichOct 26, 20254.0To the staff that took such great care of my beloved Shadoe today. It was a hard decision this morning and they treated me and my pet with the utmost respect, care and kindness. Thank you!
- AWAlexandra WainwrightOct 19, 20255.0They treated my pup for an ear infection, and they were the best! Extremely knowledgeable, professional, and made us feel valued. Would recommend coming here.
- JDJose DelaoSep 10, 20255.0Treated my cats like if they were humans or people
- MRMartha RashSep 1, 20255.0Great staff. They take wonderful care of your pets
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What services does Banfield Pet Hospital in Frisco offer?
Banfield Pet Hospital offers preventive care, nutrition advice, parasite control, vaccinations, dental care, spay/neuter services, end of life care, microchipping, and DNA testing for your pets.
What are the operating hours of Banfield Pet Hospital in Frisco?
The hospital is open Monday to Wednesday and Friday from 7:30 AM to 6:00 PM, Thursday and Saturday from 7:00 AM to 6:00 PM, and Sunday from 9:00 AM to 5:00 PM.
Can I schedule an appointment online for Banfield Pet Hospital in Frisco?
Yes, you can schedule an appointment online through their website or the Banfield app for convenience.
Does Banfield Pet Hospital provide emergency care?
No, Banfield does not provide emergency care. However, they offer urgent care advice during hospital hours and referrals to emergency hospitals or specialists if needed.
What is the Optimum Wellness Plan offered by Banfield?
The Optimum Wellness Plan provides annual preventive care including exams, vaccinations, diagnostics, nutrition and dental consultations, with automatic yearly renewal unless paid in full at enrollment.
How can I get veterinary care online from Banfield?
Clients with Optimum Wellness Plans can use Vet Chat™ through the Banfield app to get 24/7 remote general pet care advice and triage support from a veterinarian.
Are appointments required at Banfield Pet Hospital in Frisco?
Yes, appointments are required for visits to ensure quality and timely care for your pet.
What nearby pet-related stores can I visit along with Banfield Pet Hospital?
Nearby PetSmart offers pet grooming and pet store services, making it convenient to combine your vet visit with obtaining pet supplies or grooming services.
What shopping options are available close to Banfield Pet Hospital in Frisco?
You can visit nearby stores like pOpshelf for discount and party supplies, Party City for costumes and gifts, and Ross Dress for Less for clothing and shoes.
Are there any medical facilities near Banfield Pet Hospital that offer specialized human healthcare?
Yes, nearby medical centers include LifeTalk Resource Center for women's health, The Neuro & Spine Wellness Center for neurological care, and Frisco Urgent Care and Clinics for emergency and general urgent care services.