Banfield Pet Hospital

Reviews

• MK

  Mandy K.

  3 days ago
  1.0
  This place used to be great but the entire staff changed and it really went downhill. There used to be a really personal touch to each visit and that's gone. Some of the people that work there are downright rude. I took my dog there for 10 years and she recently died. I called and told them and they said they'd update her records. That's it. I had scheduled her an appointment at Petfolk because I was switching vets but she died before she could make the appointment and they sent me a sympathy card. The ER vet that put her to sleep sent me a sympathy card. But the place that I took her to for 10 YEARS didn't care that she was gone. If you want a vet that cares for and loves your pet, don't go to Banfield.
• BG

  Brandon Gower

  Nov 15, 2025
  2.0
  Can't recommend this Banfield at all. They don't call for reminders nor do they answer the phone when they open. I have two cats who are very friendly, and I've used other Banfield locations nearby without an issue. Sometimes they're not in the mood for blood work or nail trimming, so difficulty with that kind of thing I can understand. Cats aren't always cooperative. What I don't understand is how they handled my cats. They described one of my cats (Toby) as difficult to work with when they called me after the initial checkup. I thought that was strange considering his normal behavior and previous trips to the vet, but hey I wasn't there and he was fasting so maybe he was just in a bad mood today. When I get there, one cat was ready to go, but they had to call me to an exam room for Toby so I could help get him in the carrier. He was uncomfortable but nothing out of the ordinary. He didn't bite or scratch, nor has he ever. Not even a hiss. Plus, his claws were trimmed earlier. Immediately the problem reveals itself once I notice the small side door of the carrier is being used vs the large top entrance where they can be lowered in. Toby isn't a small cat. How would you feel if someone tried shoving you through a small door into a carrier? This is basic problem solving. Once I lowered Toby in and held him in place, the vet tech helped by zipping up the top and ended up doing it too fast so it cut my hand a bit. It happens, but they didn't even apologize? If they won't apologize to humans, what in the world are they doing to the poor animals back there? They did complete the work I asked for though, so two stars! $20 for a nail trim is insane, though.
• JM

  Joe M

  Nov 8, 2025
  1.0
  The quality of care and customer service at this Banfield location has declined significantly over the past year. It appears there’s been staff changes because there a lots of new faces, which may explain the difference. If you schedule an appointment online, be prepared — they often change it without notifying you, or you’ll only find out at the last minute on the day of your visit. Even worse, they don’t actually honor the appointment times shown online. You can book a slot, but they’ll change it anyway. Why offer time slots you won’t allow people to schedule? Their website shows in-room appointments available until 5:30 PM, yet they claim they don’t take appointments after 4:30 PM. Why stop at 4:30PM when you do not close until 6PM? It would make sense to update their website to reflect that — but for some reason, they haven’t. By the looks of it, this location is manipulating the hours. I’ve had multiple appointments rescheduled without notice. In the past, it was just a few minutes’ difference, so I let it go. This time, I arrived at 4:50 PM for a 5:00 PM appointment for my paralyzed dog, only to be told they don’t take appointments after 4:30 PM even after showing my confirmation email. I was already there with my dog, and was told there was nothing she can do. Save yourself the frustration and wasted time — go to a different Banfield or better yet, avoid all Banfield to be safe.
• SK

  Sheila Kearney

  Sep 15, 2025
  5.0
  Everyone there is very professional and truly seems to care about Olive and Woody. We have used their wellness plan for years and it makes it much more affordable to get the care they need.
• MR

  Madison Rawlings

  Sep 6, 2025
  1.0
  I can’t believe this is real. They knew my kitten had coccidia (parasite) for 2 weeks and didn’t bother to even try to tell me. I had to remind them myself that I’d given them a stool sample over 2 weeks prior and they said “oh.. I don’t know why no one called you.” ME NEITHER! I have another cat. Coccidia is contagious. They let both of my cats be sick for WEEKS and did nothing, and I had no idea because they had no visible symptoms. They also almost double dosed my kitten with ALL vaccines, instead of just the ones she needed boosters for, because they didn’t bother to keep track of the medical records I’d provided them with weeks prior. Thank God I caught that before they overdosed her, because they didn’t. They didn’t even keep track of the fact that she’s already spayed… They also didn’t even give me enough medicine for the full 3-day treatment against coccidia for either of my cats so I had to go back again. When I went to pick up the last of the medicine they failed to give me originally, I waited in the lobby for over 20 minutes before seeing a single staff member. For the majority of those 20+ minutes, there were 6 humans and 5 pets in the lobby waiting. One person literally left and another couple almost did. If you want to take your pet to Banfield, just don’t take them to this location. The absurd disorganization and neglect is SO dangerous when they deal with our pets’ health and safety, especially because it’s clearly a pattern for them.

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