Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Flower Mound provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
4.4
174 reviews
5 stars
126
4 stars
22
3 stars
7
2 stars2
1 star
17
What are people saying?
AI-generated from recent customer reviews
Staff Care
Many customers praised the staff for being kind, caring, and attentive to both pets and their owners.
Service Issues
Several reviews highlighted significant issues with service, including problems with prescriptions, communication, and the handling of wellness plans.
Veterinary Care
While some customers reported positive experiences with specific veterinarians, others expressed dissatisfaction with the quality of care and misdiagnoses.
Pricing Concerns
Multiple reviews mentioned concerns about the cost of services and the perceived pressure to enroll in wellness plans.
Mixed Experiences
Overall, customer experiences varied widely, with some expressing loyalty and satisfaction, while others reported serious grievances.
- PBPaula BargerOct 25, 20255.0They were kind and caring.
- KDkristen diamondSep 10, 20254.0The service is always positive and caring. I was not pleased the veterinarian didn't do surgery.
- CPCare One PHSSep 3, 20255.0Amazing service I just hope next time the vet give us a report as usual.
- MGMorela GordonAug 26, 20251.0I do not recommend Banfield Pet Hospital at all. My husband signed up with them back in June. Later, he had to change one of his cards because his identity was stolen and fraudulent charges were made. Just last week, when we tried to schedule our dog’s vaccines, Banfield told us that our subscription had been canceled and that we owed the rest of the annual contract—over $800—which had already been sent to collections. What makes it worse is that even if we paid the balance, they said they would not reinstate the plan. Instead, we would have to start a brand-new contract from zero. We asked to cancel the service, because when we first enrolled we were told that we could cancel at any time. But Banfield said that once it was sent to collections, we were still fully responsible for the amount, regardless. This feels unethical and misleading. They market their wellness plans as something flexible, but in reality they lock you into an annual obligation and use aggressive collections practices even when circumstances are beyond your control. We feel taken advantage of, and I would not recommend Banfield to anyone looking for honest or ethical veterinary care.
- MSMatt StephensonJul 30, 20251.0NEVER GO HERE. my dog came home from a routine follow up and couldn't stop vomiting, ended up in vet ER, died 2 days later. I called, emailed, and even stood in front of Banfield people to get help figuring out what might have happened so we could help my dog... they couldn't even be bothered to call. The discount subscription is a scam they don't let you cancel, the treatments are constant wrong prescriptions, they never give the right information, nothing but problems. NEVER go here.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What services does Banfield Pet Hospital in Flower Mound offer?
Banfield Pet Hospital provides veterinary services including routine vaccinations, microchipping, dental and surgical care, preventive care, nutrition advice, parasite control, spay/neuter, DNA testing, and end-of-life care.
What are the operating hours of Banfield Pet Hospital in Flower Mound?
The hospital is open Monday to Saturday from 7:00 AM to 6:00 PM, and on Sunday from 9:00 AM to 5:00 PM. It is closed on major holidays including Thanksgiving, Christmas, and New Year's Day.
Does Banfield Pet Hospital provide emergency veterinary care?
No, Banfield Pet Hospital does not provide emergency care. However, you can call during hospital hours for urgent care advice and referrals. For emergencies during non-hospital hours, please contact your local emergency hospital.
Can veterinary care be accessed remotely at Banfield?
Yes, Banfield clients with Optimum Wellness Plans can get remote general pet care advice and triage support 24/7 via Vet Chat™ on the Banfield app.
What is the Optimum Wellness Plan at Banfield Pet Hospital?
It's a preventive care plan that covers annual head-to-tail exams, vaccines, early screening diagnostics, nutritional consultations, dental care, and more. It automatically renews annually and is not insurance but offers discounts on treatments.
How can I schedule an appointment at Banfield Pet Hospital in Flower Mound?
Appointments can be scheduled online through their website or via the Banfield app. You can also book in-room, drop-off, or virtual visits if you have an Optimum Wellness Plan.
Is Banfield Pet Hospital located near any pet stores in Flower Mound?
Yes, Banfield Pet Hospital is near PetSmart, a pet store and service provider, making it convenient for customers to get pet supplies and grooming services alongside veterinary care.
What nearby recreational facilities are close to Banfield Pet Hospital?
Aqua-Tots Swim School Flower Mound, a swimming instructor and sports facility, is nearby. You can visit this swim school to engage your family or pets in water activities before or after your pet’s appointment.
Are there any nearby dining options customers can visit around Banfield Pet Hospital?
Yes, nearby dining options include Vaughn's Pizzeria and Draft House, a pizza restaurant and beer bar, and Johnny Brusco's, another pizza restaurant, offering convenient meal options for customers visiting the hospital.
Does Banfield Pet Hospital require appointments and welcome the LGBTQ community?
Yes, appointments are required at Banfield Pet Hospital, and they proudly welcome the LGBTQ community with an inclusive environment.