Petco

4.5
1392 reviews

About

Pet StorePet supply store
Visit your El Paso Pet Store located at 2036 N Zaragoza Rd Bldg D for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
2036 N Zaragoza Rd, El Paso, TX
79938, United States

Hours

Reviews

4.5
1,371 reviews
5 stars
952
4 stars
250
3 stars
81
2 stars
34
1 star
54

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while many customers praised the staff for being friendly and helpful, others reported poor service and long wait times at the registers.

Staff Knowledge

Several reviews highlighted the staff's knowledge and willingness to assist customers with their pet needs, particularly in areas like grooming and product selection.

Product Availability

Customers expressed frustration over stock issues, with some items frequently unavailable, leading to dissatisfaction.

Store Cleanliness

The store is consistently noted for its cleanliness and organization, contributing positively to the shopping experience.

Grooming Services

Grooming services received mixed reviews; while some customers were satisfied, others reported disappointing experiences, particularly after staff changes.
  • SM
    SHARYN MORGAN
    4 days ago
    5.0
    Wonderful clean well stocked store!! Extremely friendly and helpful staff. 5 Stars
  • CS
    Christopher Stidham
    Nov 8, 2025
    3.0
    What can I say about Petco I go there for saltwater fish and it just seems like a total waste of money they're totally sick all the time anymore and they're more expensive than getting them online Yes they are bigger but I'm not spending money on sick fish
  • JA
    Jack Atwood
    Oct 30, 2025
    1.0
    We went to pickup some fish and Elijah walked past us 3 times and ignored us. We asked the front end associate for his name and were told his name is Elijah. We left and went to Petsmart where we were helped right away. We will never come back to Petco. Train Elijah to do better.
  • RC
    Rosalynn Carrasco
    Oct 29, 2025
    5.0
    All of the staff at the Zaragoza location are wonderful. They treat my dogs like family and answer all my questions.
  • FR
    Francis Rivera
    Oct 11, 2025
    1.0
    Whole hearted dog food. It now makes my dog bloated and sick. Staff blames it on my dog's health but I have not changed anything so I truly believe that they started making the dog food cheap and still charging the same price 😡

Frequently Asked Questions About Petco

Does the Petco Sun Ridge South location have a vet hospital?

No, Petco Sun Ridge South does not have a full-service vet hospital.

Does Petco Sun Ridge South offer vaccinations?

Yes, Petco Sun Ridge South provides vaccinations.