Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - El Paso Zaragosa provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
3.9
216 reviews
5 stars
136
4 stars
21
3 stars
7
2 stars
11
1 star
41
What are people saying?
AI-generated from recent customer reviews
Staff Care
Many customers praised the staff for their kindness, professionalism, and genuine care for pets.
Communication Issues
Several reviews highlighted poor communication, including long hold times and lack of follow-up on important pet health matters.
Inconsistent Care
There were multiple reports of inconsistent care, with some pets receiving inadequate attention or misdiagnoses.
Customer Service
Customers expressed frustration with rude or unhelpful staff, particularly regarding appointment scheduling and handling emergencies.
Mixed Experiences
While some customers had positive experiences, others reported severe dissatisfaction, particularly with the handling of urgent care situations.
- GCGriselle ColonOct 25, 20251.0I had an appointment at 8 AM for a drop-off. My daughter brought my dog in, and I specifically told the staff that he hadn’t eaten breakfast yet and asked them to please feed him in the cage. I also mentioned that I had left a blanket there from our last visit and asked that they place it in the cage with him for comfort. When I came back to pick up my dog, there was no line — it wasn’t busy at all. Yet they were just feeding him as I arrived, clearly trying to make it seem like they had already taken care of it. It doesn’t take 10 minutes to hand me my dog, and when I checked, my blanket was folded and not even placed in the cage with him. I’m really frustrated and disappointed. If you ask the staff to do anything extra for your pet, they simply won’t. It feels like they don’t care. This will be my last time coming here. I’ve been to Banfield locations in other states, and they never neglect the dogs the way this one does.
- SSSarah SOct 3, 20255.0First visit today with my elderly beloved cat and was very pleased. PROS: Absolutely loved the communicate and care from Dr Goodman. She explained everything so well and did a thorough exam of my cat and discussed pros and cons of further diagnostics and treatment. Easy communication Ability to run labs in house and quickly Great vet techs - wish I remembered their names, there was both a male and female and they were very sweet with us (myself and young daughter) and my cat Transparent pricing disclosure Clear follow-up instructions CONS: Nothing that affected me personally. Since Banfield is a corporate machine it is not normally where I would choose care, but I had high recommendations for Dr Goodman and they were spot on. Bottom line despite my usual reservations about a corporately owned place, I will continue to take my dear girl to Dr Goodman as long as she's with me this side of the rainbow bridge.
- JNJessi NordiSep 15, 20255.0Amazing care and staff. My dogs love it there.
- ELElsa LopezSep 15, 20255.0Professional and caring staff.
- RCRobbie ClarkSep 15, 20255.0I received this cat from an unknown source. She had been Mistreated by whoever had her before me. When she became a member of our family I took her to Banfield and explained the situation. She was treated with love, care and respect. She is now very loving and social. I attribute a lot of this to the care she received at Banfield.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the regular operating hours of Banfield Pet Hospital in El Paso Zaragoza?
Banfield Pet Hospital is open Monday through Saturday from 8:00 AM to 6:00 PM, and on Sundays from 10:00 AM to 5:00 PM.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield Pet Hospital does not provide emergency services. For emergencies during hospital hours, you can call for urgent care advice and referrals. After hours, please contact your local emergency hospital.
What types of veterinary services and care does Banfield Pet Hospital offer?
The hospital offers a range of services including preventive care, vaccinations, dental care, parasite control, nutritional and behavioral counseling, microchipping, DNA testing, and surgical care such as spay/neuter procedures.
What is an Optimum Wellness Plan at Banfield Pet Hospital?
It's an annual preventive care plan covering head-to-tail exams, vaccines, early diagnostics, nutrition consultations, dental care, and more, designed to maintain your pet's health. These plans automatically renew every 12 months unless paid in full at enrollment.
How can I schedule an appointment at Banfield Pet Hospital?
You can schedule an appointment online via their website or through the Banfield app available for Apple and Android devices. Appointments are required at this location.
Are there options for virtual veterinary visits at Banfield Pet Hospital?
Yes, clients with Optimum Wellness Plans can have Virtual Visits for general pet care, saving time while receiving quality care from home.
Which nearby stores can I visit for pet supplies when I go to Banfield Pet Hospital?
PetSmart is nearby and offers pet supplies and grooming services, convenient to visit before or after your veterinary appointment at Banfield Pet Hospital.
Are there any popular retail stores close to Banfield Pet Hospital for additional shopping needs?
Yes, nearby you can find stores like Old Navy, Trendy for clothing, Best Buy and Geek Squad for electronics, and Ross Dress for Less for department store items.
What dining options are available near Banfield Pet Hospital?
Nearby restaurants include BOSS Tenders, Dogs & Custard and Boss Chicken and Custard, offering fast food and chicken dishes, ideal for a meal before or after your visit.
Can Banfield clients access veterinary advice remotely?
Yes, clients with Optimum Wellness Plans can access 24/7 veterinary advice via Vet Chat™ available through the Banfield app, assisting with general pet care and triage support remotely.