Petco

4.2
1245 reviews

About

Pet StorePet supply storePetco
Visit your Denton Pet Store located at 2640 W University Dr for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
2640 W University Dr, Denton, TX
76201, United States

Hours

Reviews

4.2
1,232 reviews
5 stars
728
4 stars
255
3 stars
98
2 stars
48
1 star
103

What are people saying?

AI-generated from recent customer reviews

Customer Service

Multiple reviews highlighted poor customer service, particularly from cashiers and grooming staff, with reports of rudeness and lack of assistance.

Grooming Issues

Several customers expressed dissatisfaction with grooming services, citing poor quality, additional unexpected charges, and negative experiences with staff.

Store Condition

Customers noted that the store was often unclean, poorly organized, and had a lack of stock, contributing to a negative shopping experience.

Staff Knowledge

While some staff were praised for their knowledge and helpfulness, others were criticized for being unhelpful or rude, indicating inconsistency in service quality.

Animal Care Concerns

There were serious concerns raised about the treatment and condition of animals in the store, with reports of sick or dead pets and inadequate care.
  • JC
    Jacki Collins
    Dec 31, 2025
    5.0
    Eric gave me my discount even when I tore the barcode on receipt. Very nice
  • DG
    Danny Guajardo
    Dec 25, 2025
    1.0
    Debbie the cashier works there is very rude and has very bad customer service I hope the manager teach her how to treat her customers.
  • BH
    Brenda Harmon
    Dec 8, 2025
    5.0
    I came into Petco with my dog to have her picture taken with Santa Claus & do some shopping. Santa & his assistant were wonderful with Rosie & took great pictures of her & I. I so appreciated their wonderful customer service. Thank you!
  • SH
    Salman H
    Dec 7, 2025
    1.0
    Store wasn't well kept and the manager was being rude and off-putting to other employees, gave an odd vibe.
  • BP
    Bala pothuri
    Nov 24, 2025
    1.0
    One of the lady in the cashier is not at all good with the customers and we came to pick up the delivery but she behaves like rude with the people and not at all good with delivery persons she is also a worker and we are also same but her job is simply standing at counter and using mobile but we are not the same way like her first of all teach her how to be with the customers i went many petco bramches but this branch is waste because of this type of people MANAGERS first teach her how to be with the delivery persons then give her a job please tell to her

Frequently Asked Questions About Petco

Does the Petco Denton location have a vet hospital?

No, Petco Denton does not have a full-service vet hospital.

Does Petco Denton offer vaccinations?

Yes, Petco Denton provides vaccinations.