Petco

4.2
1239 reviews

About

Pet StorePet supply store
Visit your Denton Pet Store located at 2640 W University Dr for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
2640 W University Dr, Denton, TX
76201, United States

Hours

Reviews

4.2
1,226 reviews
5 stars
725
4 stars
255
3 stars
99
2 stars
48
1 star
99

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff is mixed; while some customers found employees friendly and helpful, others reported rude and unhelpful interactions.

Grooming Issues

Numerous complaints about grooming services, including poor quality, mishandling of pets, and unprofessional behavior from groomers.

Store Cleanliness

Many reviews highlighted the store's cleanliness issues, with reports of dirty conditions and unpleasant odors.

Product Availability

Customers noted inconsistent stock levels and issues with online orders not matching in-store availability.

Animal Care Concerns

Serious concerns raised about the treatment and health of animals in the store, particularly fish and small mammals.
  • SB
    Sonya Boyd
    Nov 15, 2025
    1.0
    Do they have more than 2 employees?. Nobody to assist and it took me 25 min to check out 2 items. Hopefully no one asks for crickets. Good grief....I think I may try the Petsmart across the street next time.
  • JH
    Joshua Hawks
    Nov 11, 2025
    1.0
    Usually go to PetSmart on the loop but needed to be on this side of town so I figured I'd stop to get some basic supplies. The cat food I purchased was missing a whole layer of cans! I didn't notice until I got home that the box hand been tampered with and re-taped with packing tape.
  • AR
    Amber Rhodes
    Nov 3, 2025
    2.0
    I took my Goldendoodle Belle to get groomed here on Saturday. The website said it’d be $87…they added $12 for shaving which I’ve never been charged extra for anywhere else and I thought that was easier for them to do anyways. I ended up paying $113. They gave me what I asked for but when I got home I noticed she’s sitting and walking weird. She was hiding her bottom and tucking her tail (which she never does). I inspected her and noticed her sanitary areas were irritated. I took a picture and chat gpt said it looks like “ clipper irritation or a mild skin abrasion from grooming. The pinkness and tiny bumps are consistent with skin being shaved too close.” I would show the pictures on here but I don’t want to expose her private areas. My baby is super uncomfortable and there are some other spots I noticed she looks like she had a bad shave. A few bald patches and her belly is all red and irritated with a few bumps on it. I don’t know what to do to help her. I bought some cream but can’t tell if it’s working. I feel so bad for my dog. She looks pretty, but it’s not worth the uncomfortableness she is going through. I won’t be coming back for a groom. Overpriced for a mediocre job.
  • SB
    Sparkling Brook
    Nov 1, 2025
    4.0
    Some special pet foods hard to find elsewhere. Live pets fun to visit. Friendly staff ready to assist.
  • SS
    Sofia
    Oct 16, 2025
    1.0
    I had a very awful shopping experience. I asked one staff to help me check the price for me, but she refused me and she said she was busy now. Then I went to check out, an old woman stuff was busy calling and didn't help me put things into the shopping bag and no patience at all ,the store smells so bad each time I go there

Frequently Asked Questions About Petco

Does the Petco Denton location have a vet hospital?

No, Petco Denton does not have a full-service vet hospital.

Does Petco Denton offer vaccinations?

Yes, Petco Denton provides vaccinations.