Petco

Reviews

• DS

  Don Shell

  Feb 23, 2026
  5.0
  Friendly staff that are very knowledgeable about cats and dogs.
• JG

  Jack Greenberg

  Feb 20, 2026
  5.0
  Great location here on lovers Lane and they’ve also got all the healthy dog food for the people that want to get that for their dogs and the staff was all really nice quick and easy process. Will definitely come back here again.
• NB

  Nolan B

  Feb 10, 2026
  1.0
  They always have your dog there for hours before they even start grooming them- even if you have an appointment. Multiple times I have been given times to pick up my dog only to wait 30+ minutes. Apparently this isnt the case with a membership but if im paying $140 for a dog haircut and made an appointment I would think thats enough. No need for this to be a half day long errand every haircut
• KM

  Karen M

  Feb 1, 2026
  5.0
  Jasmin in the grooming department did an amazing job on my german shepherd, it’s really hard to find a good grooming stylist, but Jasmin did a fantastic job. Definitely recommend her!
• SZ

  Sana Zubbedi

  Feb 1, 2026
  1.0
  Extremely disappointed with grooming at Petco Lovers Lane (University Park). I took my calm, well-behaved 9-year-old dog Ralph here because my usual Petco Cedar Hill was booked. Huge mistake. This location is small, the grooming area is tight and not ideal for larger dogs, and they were clearly overbooked. Communication was terrible, and the grooming staff had attitudes anytime we asked for updates. What should’ve been a 4-hour groom took 6.5 hours with zero proactive communication. We checked on Ralph twice and were told both times they were “running behind” and “very backed up.” At no point were we told Ralph was difficult, uncooperative, or that there would be additional charges. When we checked on him over 5 hours later, one groomer even said “I don’t have a Ralph”—despite having checked him in herself. Another groomer then said it would take another hour and a half, which is how a 12:15 PM appointment wasn’t finished until 6:15 PM, after the store had already closed. At pickup, I was suddenly charged a $30 handling fee with no clear explanation. Only then was I told my dog supposedly “has issues,” which is completely false. I took photos of Ralph during grooming—he was calmly sitting, relaxed, smiling, and didn’t react at all, even after seeing me. He has never been charged a handling fee at other locations. Ironically, my other dog Luna (who actually has anxiety) has been groomed here before with no handling fee. The groom itself was rushed and sloppy: shed release clearly wasn’t done (hair still everywhere), teeth brushing wasn’t done though it was included, and his Australian Shepherd coat was cut way too short, almost shaved, despite asking for a basic round trim. I spoke with the store manager, who said he would escalate this to the grooming manager—but nothing came of it. There was no attempt to calm the situation, no accommodation, and not even an offer to remove the $30 fee. It showed a complete lack of customer service. Important note: Their training department is excellent. My other dog Luna trains here, and Emma is absolutely the best—kind, patient, fun, and extremely talented. Luna has come a long way because of her. After reading the many negative Google reviews specifically about grooming at this location, it’s clear this isn’t an isolated incident. Apparently, all those customers are wrong—and this salon is right. We will never return for grooming. If you care about your dog, go to Petco Cedar Hill instead—they are consistent, professional, and genuinely care.

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