Petco

4.4
372 reviews

About

Pet StorePet supply storePetco
Visit your Dallas Pet Store located at 10675 E. Nw Hwy for all of your animal nutrition and pet supply needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
10675 E NW Hwy, Dallas, TX
75238-4838, United States

Hours

Reviews

4.4
369 reviews
5 stars
235
4 stars
76
3 stars
30
2 stars
10
1 star
18

What are people saying?

AI-generated from recent customer reviews

Customer Service

The staff is consistently praised for being friendly, helpful, and knowledgeable, with many customers highlighting individual employees for their exceptional service.

Pricing Concerns

Several customers expressed dissatisfaction with pricing, noting that some items are overpriced compared to online retailers, leading to frustration.

Store Size and Selection

The store is described as small with a limited selection, particularly for small pets and reptiles, but is generally well-stocked for dogs and cats.

Cleanliness and Organization

Customers appreciate the cleanliness and organization of the store, making it easy to find what they need.

Mixed Experiences

While many reviews are positive, there are some negative experiences reported, particularly regarding grooming services and specific staff interactions.
  • SC
    Steve Connolly
    Nov 25, 2025
    5.0
    The staff was very helpful.
  • JC
    Jermaine Cacho
    Nov 19, 2025
    1.0
    Unnecessarily over priced. Went for dewormer. Not a single dose in the whole building. Smh.
  • TS
    Teri Sanchez
    Oct 17, 2025
    5.0
    These sisters got new harnesses and a leash coupler today. They were good girls on our field trip today. Special thanks to Mr. Sherman @petco on NW Hwy in Dallas for the patience he had with us while getting us fitted today. Mr. Sherman took his time to adjust the harnesses on them and the girls properly thanked him with kisses. Once we got home, we took a walk. The harnesses and leash coupler were a game changer. Very little pulling after they learned what was going on. Overall, superb customer service!
  • KS
    Kelli Sasser
    Oct 15, 2025
    5.0
    Everyone there is so helpful and friendly. Especially Sherman. Always a great experience.
  • JW
    John Westerhaus
    Sep 18, 2025
    5.0
    The man working checkout has a great personality and was great to work with!! He needs a raise!!!

Frequently Asked Questions About Petco

Does the Petco Lake Highlands location have a vet hospital?

No, Petco Lake Highlands does not have a full-service vet hospital.

Does Petco Lake Highlands offer vaccinations?

Yes, Petco Lake Highlands provides vaccinations.