Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Duncanville provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
4.5
262 reviews
5 stars
203
4 stars
25
3 stars
7
2 stars
7
1 star
20
What are people saying?
AI-generated from recent customer reviews
Staff Attitude
Customers consistently praised the staff for being friendly, compassionate, and knowledgeable in caring for their pets.
Communication Issues
Several reviews highlighted problems with communication, including long hold times on the phone and scheduling errors.
Service Quality
While many customers appreciated the care provided, some expressed dissatisfaction with the quality of service and management's responsiveness to issues.
Appointment Availability
Numerous customers reported difficulties in securing timely appointments, leading to frustration and the need to seek care elsewhere.
Pricing Concerns
Some customers felt that the services were expensive, especially in relation to the quality of care received.
- AFangel frazierDec 29, 20255.0The staff was patient, gentle and kind to my injured dog 🐕.
- OPOscar PatiñoDec 2, 20255.0Called over the weekend set me up for Monday morning appointment. Very nice staff, was out in a few hours.
- JWJustin WarrenOct 15, 20255.0Nice
- SSSylviaSep 15, 20255.0Team A seam to be knowledgeable and compassionate,Great customer service experience!
- JWJames WashingtonSep 15, 20255.0Professional and very kind, they care for animals. 🫡
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the operating hours of Banfield Pet Hospital in Duncanville?
Banfield Pet Hospital in Duncanville is open Monday through Saturday from 8:00 AM to 6:00 PM, and Sunday from 10:00 AM to 5:00 PM.
Does Banfield Pet Hospital offer emergency care services?
No, Banfield does not provide emergency care, but during hospital hours, you can call for urgent care advice and referrals. For emergencies outside hours, please contact your local emergency hospital.
Can I get veterinary care online through Banfield?
Yes, Banfield clients with Optimum Wellness Plans can access remote general pet care advice and triage support 24/7 via Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
Banfield provides preventive care including vaccinations, dental care, parasite control, nutritional and behavioral counseling, and comprehensive exams.
What is the Optimum Wellness Plan offered by Banfield?
The Optimum Wellness Plan includes annual preventive care such as exams, vaccines, early diagnostics, nutrition consultations, and dental care. It automatically renews annually unless paid in full at enrollment and is not insurance.
How can I pay for an Optimum Wellness Plan at Banfield?
Payments can be spread monthly across 12 months via automatic withdrawals from a bank account or credit card, or you can choose to pay in full at enrollment.
What types of appointments does Banfield Pet Hospital offer?
Banfield offers in-room appointments, drop-off appointments where you leave your pet and are contacted when ready, and virtual visits for Optimum Wellness Plan clients.
What pet-related stores are located near Banfield Pet Hospital in Duncanville?
Nearby, you can find PetSmart for pet supplies and services, and Amazon Locker - Cabane for convenient package delivery and pick-up.
Are there dining options near Banfield Pet Hospital for after your visit?
Yes, nearby dining options include Chili's Grill & Bar and It's Just Wings for casual meals after your pet care appointment.
What other services and shops can I visit near Banfield Pet Hospital in Duncanville?
You can visit places like The Weave Shop for beauty and clothing, Office Depot for office supplies, and ALDI USA for grocery shopping nearby.