Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Duncanville provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
4.5
259 reviews
5 stars
200
4 stars
25
3 stars
7
2 stars
7
1 star
20
What are people saying?
AI-generated from recent customer reviews
Customer Service
While many customers praised the staff for being friendly and caring, there were significant complaints about poor communication, long wait times on the phone, and scheduling issues.
Veterinary Care
Customers generally expressed satisfaction with the veterinary care provided, noting the professionalism and compassion of the doctors and staff.
Appointment Availability
Numerous reviews highlighted difficulties in scheduling appointments, with many customers experiencing long wait times or being unable to reach the clinic by phone.
Pricing Concerns
Several customers mentioned that the services were perceived as expensive, with some feeling that the value did not match the cost.
Mixed Experiences
While many customers had positive experiences, there were also several negative reviews detailing frustrations with service and care, indicating inconsistency in customer satisfaction.
- JWJustin WarrenOct 15, 20255.0Nice
- SSSylviaSep 15, 20255.0Team A seam to be knowledgeable and compassionate,Great customer service experience!
- JWJames WashingtonSep 15, 20255.0Professional and very kind, they care for animals. 🫡
- JSJudith SheltonSep 10, 20255.0Everyone was so caring and nice to my cat- smoke before he passed. And now I have a new cat -Callie and when I brought her there as a kitten, she had a eye infection Within a week she was cleared and she is doing well! Thanks so much for the care of my pets
- MTMichelle TorresAug 15, 20255.0This hospital has been my vet for 13 years. I love the service I get and the time they spend with my pets. I will use them for all my pets.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the operating hours of Banfield Pet Hospital in Duncanville?
Banfield Pet Hospital in Duncanville is open Monday through Saturday from 8:00 AM to 6:00 PM, and Sunday from 10:00 AM to 5:00 PM.
Does Banfield Pet Hospital offer emergency care services?
No, Banfield does not provide emergency care, but during hospital hours, you can call for urgent care advice and referrals. For emergencies outside hours, please contact your local emergency hospital.
Can I get veterinary care online through Banfield?
Yes, Banfield clients with Optimum Wellness Plans can access remote general pet care advice and triage support 24/7 via Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
Banfield provides preventive care including vaccinations, dental care, parasite control, nutritional and behavioral counseling, and comprehensive exams.
What is the Optimum Wellness Plan offered by Banfield?
The Optimum Wellness Plan includes annual preventive care such as exams, vaccines, early diagnostics, nutrition consultations, and dental care. It automatically renews annually unless paid in full at enrollment and is not insurance.
How can I pay for an Optimum Wellness Plan at Banfield?
Payments can be spread monthly across 12 months via automatic withdrawals from a bank account or credit card, or you can choose to pay in full at enrollment.
What types of appointments does Banfield Pet Hospital offer?
Banfield offers in-room appointments, drop-off appointments where you leave your pet and are contacted when ready, and virtual visits for Optimum Wellness Plan clients.
What pet-related stores are located near Banfield Pet Hospital in Duncanville?
Nearby, you can find PetSmart for pet supplies and services, and Amazon Locker - Cabane for convenient package delivery and pick-up.
Are there dining options near Banfield Pet Hospital for after your visit?
Yes, nearby dining options include Chili's Grill & Bar and It's Just Wings for casual meals after your pet care appointment.
What other services and shops can I visit near Banfield Pet Hospital in Duncanville?
You can visit places like The Weave Shop for beauty and clothing, Office Depot for office supplies, and ALDI USA for grocery shopping nearby.