Banfield Pet Hospital

Reviews

• SW

  Saran Ward

  Mar 27, 2026
  1.0
  My dog Kai got on the puppy plan. They’ve forgotten to give me his heart worm medication for quite sometime, even though I take days off from work to bring him in since I am a teacher. Anyways the vet tech called me the next day and said they forgot to give me the mediation again. I had to go out of town for spring break and when I came back I sent my partner today. They refused to give it to him because he wasn’t authorized and did not inform him they can just call me on the phone and it takes 1 minute to authorize him so he got frustrated and left. I will be canceling my services. The techs need better training.
• SW

  Saran Ward

  Mar 27, 2026
  1.0
  Signed up for the puppy plan for my dog. They forget to prescribe the heart worm medicine. Won’t let my partner pick it up because he wasn’t authorized. Did not inform him it was a quick phone call. I’m gonna cancel their services
• PB

  Patricia Broughton

  Jan 19, 2026
  5.0
  They take such sweet care of my little love.
• JV

  Johanna Vazquez

  Jan 14, 2026
  1.0
  DO NOT TAKE YOUR PETS TO BANFIELD – GREENVILLE LOCATION My dog was extremely lethargic, breathing shallow, and could barely walk—very unlike him, as he loved going on walks. I brought him in early one morning. After waiting 30 minutes, they took him back and later told me his bloodwork was “normal,” except for a slightly low blood count. The doctor said since they didn’t know his “average” blood count due to his “old age” (he was only 7), it could be normal. I had to tell the doctor myself that my dog had bloodwork done just three weeks earlier for a dental procedure. Those prior records were not reviewed. When I asked questions, the doctor was dismissive and spoke to me in a condescending manner, repeatedly saying “Like I said…”. I’ve never had issues with Banfield Mesquite, but Greenville was closer—and I will NEVER return. The doctor said she wouldn’t send anything home because of a “sensitive stomach” and told me to come back in two days for more bloodwork. I was not notified when my dog was ready; I had to call back myself. When I picked him up, he was clearly not acting normal. A vet tech told me the delay was because the doctor felt something was wrong in his stomach but didn’t know what it was. Despite this, no additional testing or emergency referral was made. I was told to just let him rest. As the day went on, he got worse. Later that afternoon, he walked up to me, stared into my eyes, and collapsed. He was conscious but unable to move. I called Banfield frantic. The doctor said, “I don’t know why they would leave you home alone with this dog.” My dog weighed 80 lbs, and I was alone. I managed to get him into the car and rushed him to an emergency vet, where we were told he was bleeding internally. Despite blood transfusions and overnight emergency care, our sweet boy did not make it. Internal bleeding was later diagnosed at the emergency hospital and was not identified during our visit at Banfield. Based on our experience, I would not trust this location with my pet’s care.
• AX

  A X

  Nov 17, 2025
  5.0
  Amazing team. From the front desk to the Doctors. Very friendly and super helpful.

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