Brand Certified
Banfield Pet Hospital
4.1(182 reviews)
Certified by Banfield Pet Hospital • Mar 01, 2026
Business Details
19075 Interstate 45 South, Conroe, TX
77385, United States
Certified by Banfield Pet Hospital • Mar 01, 2026
(936) 273-1080
Certified by Banfield Pet Hospital • Mar 01, 2026
https://www.banfield.com
Certified by Banfield Pet Hospital • Mar 01, 2026
About
Certified by Banfield Pet Hospital • Mar 01, 2026
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - The Woodlands provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Certified by Banfield Pet Hospital • Mar 01, 2026
Hours
Certified by Banfield Pet Hospital • Mar 01, 2026
Reviews
4.1
182 reviews
5 stars
128
4 stars
11
3 stars2
2 stars
7
1 star
34
What are people saying?
AI-generated from recent customer reviews
Staff Professionalism
While many customers praised the staff for being friendly, knowledgeable, and caring, there were also significant complaints about unprofessional behavior and poor communication.
Quality of Care
Several reviews highlighted concerns about the quality of care, including misdiagnoses and lack of thorough examinations, leading to serious health issues for pets.
Appointment Issues
Customers frequently reported problems with scheduling, including last-minute cancellations and long wait times, which contributed to frustration.
Pricing Concerns
Many customers felt that the prices for services and medications were excessively high, leading to dissatisfaction with the overall value.
Mixed Experiences
Overall, experiences varied widely, with some customers expressing deep satisfaction while others reported severe dissatisfaction and loss of trust in the veterinary care provided.
- LWLou WayFeb 23, 20261.0There’s an employee at this hospital who likes to argue with people on Facebook making racist remarks. And I will be filing a lawsuit against him his name is Chris Box, apparently he’s a veterinarian physician.
- HLHilda De LunaDec 3, 20255.0I love it here. Dr Box is wonderful.
- OOoliverNov 20, 20251.0My dog went in completely healthy and somehow seized for the first time and died. I don't even know how to begin this, my dog went in just for a checkup because she had some drops of blood in her urine(she has experienced this before so it wasn't anything too crazy and it was starting to clear up, but i just wanted her checked out, of course). she was six years old, a healthy chi/pom mix. I was called and told she had a UTI so I agreed to the antibiotic shot, convenia, they always give this shot to her, she's used to it, no side effects. they said she was ready for pickup, I got there about an hour or two after their call because I had an errand and traffic was horrible. When I arrived to pick her up, they put my partner and I in a room to tell us she had a seizure??? Not sure why I didn't even receive a call when the seizure happened. The second thing is as the doctor was explaining in the room, a nurse needed him for an emergency and he went into the vetting area, when he came back into the room he told me my baby's heart stopped... He had no idea how. Which is amazing to me because how did she go in for a UTI checkup and end up passing away unexpectedly. No history of seizures or illnesses either. And lastly, I was supposed to receive an email from them about everything they gave her and even a call from someone they were supposedly reporting the death to? No call, no explanation, and no email. I've been going to this Banfield for over ten years. I am genuinely baffled because this is my first bad experience. I've been left completely in the dark on a situation that ACTUALLY matters.
- CAChuck and Wanda AndersonOct 19, 20255.0They squeezed us in for a quick appointment. Dr. Box and his associates quickly said what they wanted to do and asked for my permission to go ahead with their plan. In a few minutes, they ruled out more serious illness and then presented me with the next steps. We were out quickly, and our puppy recovered in a day. Amazing service and respect for owners as well as the animals they care for.
- BGBarbara GreenfieldOct 13, 20255.0Dr Brown was very knowledgable and caring. The room was clean and the clerk at the front desk was empathetic and professional.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What types of preventive care services does Banfield Pet Hospital offer?
Banfield offers preventive care treatments including vaccinations, dental care, parasite control, nutritional counseling, behavioral counseling, and comprehensive examinations.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield does not provide emergency care, but you can call during hospital hours for urgent care advice and referral to urgent or emergency hospitals if needed.
What is included in the Optimum Wellness Plan at Banfield?
The Optimum Wellness Plan provides annual preventive care such as exams, vaccines, early screening diagnostics, nutrition consultations, dental care, and more, with plans that automatically renew every 12 months.
How can I pay for the Optimum Wellness Plan?
Payment can be spread over 12 months via automatic withdrawals or credit card charges, or you can pay in full at enrollment.
What types of appointments does Banfield Pet Hospital offer?
They offer in-room appointments where you stay with your pet, drop-off appointments where you leave your pet and wait for a pickup call, and virtual visits for Optimum Wellness Plan clients.
How can I schedule an appointment at Banfield Pet Hospital?
You can schedule an appointment online through their reservation URL at https://www.banfield.com or use the Banfield app available on iOS and Android.
What are the business hours of Banfield Pet Hospital in The Woodlands?
Monday through Saturday, 8:00 AM to 6:00 PM; Sunday, 10:00 AM to 5:00 PM. The hospital is closed on major holidays like Thanksgiving, Christmas, and New Year's Day.
Are there any pet stores near Banfield Pet Hospital where I can shop for pet supplies?
Yes, PetSmart is nearby, offering pet supplies and services, making it convenient to shop for your pet’s needs before or after your vet visit.
Is there a place near Banfield Pet Hospital where I can eat or grab a quick meal?
Central Taco and P.ZA Kitchen are nearby restaurants where you can enjoy a meal before or after your visit to Banfield Pet Hospital.
What shopping options are available near Banfield Pet Hospital?
Portofino Shopping Center and stores like T.J.Maxx, J.Crew Factory, and Bath & Body Works are close by, providing a variety of shopping opportunities conveniently located near the hospital.
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