Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Cedar Park provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
3.5
173 reviews
5 stars
91
4 stars
16
3 stars
5
2 stars
12
1 star
49
What are people saying?
AI-generated from recent customer reviews
Quality of Care
Many customers expressed dissatisfaction with the quality of care provided, citing misdiagnoses and lack of thorough examinations.
Customer Service
Numerous reviews highlighted poor customer service, including rude staff interactions and inadequate communication regarding appointments and billing.
Wellness Plan Issues
The Optimum Wellness Plan received significant criticism for being perceived as a scam, with complaints about hidden fees and lack of transparency.
Staff Competence
While some staff members were praised for their care and professionalism, others were described as untrained or rude, leading to inconsistent experiences.
Appointment Management
Customers reported issues with appointment scheduling, including long wait times and confusion over bookings, contributing to overall frustration.
- TWTommy WelchNov 4, 20251.0The Vet here told me they examined my dogs ear and found nothing wrong. 2 weeks later I go to a different Vet who informs me that he does indeed have an ear infection, like I thought he did. Will be quitting Banfield. You guys have ZERO love for animals And I do not care about your obligatory "We are so sorry this happened" response.
- APAustin PruittJul 28, 20251.0This location use to be good years ago but has gone downhill alot. The staff are rude over the phone. Multiple times they didn't call me back when they said they would. Also, they hung up on me twice when I was only asking for an explanation on my pets health care they couldn't provide and the vet refused to talk to me about it. The vets use to communicate with the pet owners but stopped and would change a pets care plan without explaining why to the owner. I took my senior dog Major in so many times over the last year for his urinating problems and they didn't take it seriously. Also stopped providing his gabopenton without explanation when I was told previously he would be on it for life. I had to take him to the Banfield in Cedar Park which is much better so he could get actual care. Turns out he had bladder cancer that could have already been addressed for months. The new vet continued his gabopenton which is so helpful for his mood and pain management. This lakeline location really let me down and I trusted them. Don't make the same mistake I did, get a second opinion. Again the Cedar Park location is great and not to far from this one.
- HMHector MarquezJun 18, 20255.0Dr. Goldberg is awesome! The receiving techs and discharge techs seem to know what they're doing. My dogs had a good experience! Oh, did I mention that Dr. Goldberg is awesome?
- BCBecca CooperJun 11, 20251.0Rescued my cat off the street and brought him in for a check up/shots to make sure he was okay after living outside his whole life. We also noticed some concerning symptoms that we mentioned to the staff like extreme thirst, weight loss, not eating etc. Despite not letting us go in the room with our cat they gave us a clean bill of health. Our sweet cat died a little over a week later due to undiagnosed diabetes. We paid for a full check up service and they missed the signs. I wouldn’t recommend anybody taking their pet here for anything more than routine shots and that’s pushing it. Not even a wellness check up, they’re very rushed and not organized.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What services does Banfield Pet Hospital in Cedar Park provide?
Banfield Pet Hospital in Cedar Park provides quality health and wellness care for dogs, cats, and small animal pets, including vaccinations, microchipping, dental and surgical care, parasite control, nutrition advice, spay/neuter, end of life care, and DNA testing.
What are the operating hours of Banfield Pet Hospital in Cedar Park?
Banfield Pet Hospital is open Monday through Saturday from 7:00 AM to 6:00 PM, and Sunday from 9:00 AM to 5:00 PM. The hospital is closed on major holidays such as Thanksgiving and Christmas.
Does Banfield Pet Hospital offer emergency care services?
No, Banfield does not provide emergency care services. However, during hospital hours, you can call for urgent care advice and referrals to emergency hospitals or specialty providers. For emergencies during non-hospital hours, please contact your local emergency hospital.
Is it possible to get veterinary care online through Banfield?
Yes, clients with Optimum Wellness Plans can access remote general pet care advice and triage support 24/7 via Vet Chat™ on the Banfield app.
What is included in the Optimum Wellness Plan at Banfield?
The Optimum Wellness Plan provides annual preventive care including exams, vaccines, early screening diagnostics, nutritional consultations, and dental care. It automatically renews annually unless paid in full at enrollment. Treatments for abnormal conditions are not included, but discounts may apply.
How can I schedule an appointment with Banfield Pet Hospital Cedar Park?
You can schedule an appointment easily online through Banfield's website or via their app. The hospital requires appointments for visits.
What nearby places can I visit when coming to Banfield Pet Hospital in Cedar Park?
Near Banfield Pet Hospital, you can visit PetSmart for pet supplies and services, Burlington for clothing shopping, and Vital Ink ATX for medical services. These locations can complement your visit for pet care and other needs.
Is there a pet store near Banfield Pet Hospital Cedar Park?
Yes, PetSmart, a pet store offering pet products and services, is located near Banfield Pet Hospital and can be a convenient stop for pet supplies.
Are there any beauty or grooming salons near Banfield Pet Hospital in Cedar Park?
Yes, several beauty and hair salons are nearby, including Cadie King Salon Studio, Beards & Beauty's, and LOF Salon, which you might visit before or after your pet's appointment.
What are some nearby shopping options close to Banfield Pet Hospital in Cedar Park?
Nearby shopping includes Burlington, Ross Dress for Less, and Cedar Park Market Days, offering options for clothing and local shopping experiences during your visit.