Petco

4.3
1089 reviews

About

Pet StorePet supply storeAquarium Shop
Visit your Cedar Hill Pet Store located at 433 East Fm 1382 for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
433 E FM 1382 Bld H, Cedar Hill, TX
75104, United States

Hours

Reviews

4.3
1,077 reviews
5 stars
685
4 stars
201
3 stars
83
2 stars
34
1 star
74

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and knowledgeable, although there were some complaints about rude behavior from certain employees.

Grooming Issues

Several reviews highlighted significant dissatisfaction with grooming services, including poor handling of pets and unsatisfactory results.

Product Availability

Customers noted a good variety of products available, but some expressed frustration over items being out of stock.

Store Cleanliness

The store was generally reported as clean and well-organized, contributing to a positive shopping experience.

Mixed Experiences

While many customers had positive experiences, there were notable complaints regarding management and service consistency, particularly in the grooming department.
  • KS
    Karla Smith
    Nov 16, 2025
    5.0
    The groomers did a wonderful job. A little bit pricey
  • JM
    Jose Mejia
    Nov 12, 2025
    1.0
    Please, you must pay more attention when hiring people, I received the most disgusting and derogatory treatment of my entire life ( ANTHONY). This boy, even though I asked him for a dog pipette for him, it was more entertaining to look at nothing, after I kindly told him what it was, he simply ignored me. Then I throw all the products I bought inside the bag. Honestly, it’s a shame that such a prestigious and huge corporation has such unqualified people. The rest of the guys were super attentive and fixing everything in its place and young Anthony only had to invoice the products and apart from everything a super disgusting deal. This happened around 8:40, come on petco invest more energy in hiring people who enjoy their work, and I don’t mean that you can’t have a bad day. We all have them. I refer to a treatment with respect and education.
  • PD
    Patty Diaz
    Oct 18, 2025
    5.0
    Always Helpful!! Staff is Top Notch and always a Great experience when I go. Very knowledgeable about their products.
  • DH
    Dawn H.
    Oct 14, 2025
    5.0
    Julie and Lanaiya were a big help I helping me navigate a new food for my fur baby to try. So helpful, kind, and professional!! Love this store!!
  • JH
    Jessica Hernandez
    Oct 7, 2025
    5.0
    This is definitely one of my favorite pet stores for the past few years, but my experience Sunday after a long hard day of running around was truly awesome. I was met at the end of the day with by a guy by the name of Brian super nice, super friendly and a great person that Petco is very lucky to have!! his customer service went above and beyond on and I just want to give a big shout out to him and the entire team for always being helpful but Brian truly made my experience they’re worth it, and I also became an official member Which I’m surprised nobody has asked me sooner, but he took the time out to help me sign up and show me the good parts that the rewards program has to offer. Thank you again Petco and thanks especially to people like Brian who you guys are so lucky to have on your team!! Sincerely, Jessica and Buster!

Frequently Asked Questions About Petco

Does the Petco Cedar Hill location have a vet hospital?

Yes, Petco Cedar Hill has a full-service vet hospital.

Does Petco Cedar Hill offer vaccinations?

Yes, Petco Cedar Hill provides vaccinations.