Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Josey Oaks provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
4.4
195 reviews
5 stars
153
4 stars
16
3 stars2
2 stars
5
1 star
19
What are people saying?
AI-generated from recent customer reviews
Staff Care
Customers consistently praised the staff for their kindness, professionalism, and genuine care for pets.
Veterinary Expertise
Dr. Bell and Dr. Martin received high marks for their knowledge, thoroughness, and ability to communicate effectively with pet owners.
Customer Service Issues
Some customers reported negative experiences with billing practices and communication, leading to feelings of being misled or scammed.
Facility Experience
While many appreciated the cleanliness and efficiency of the facility, there were complaints about disorganization and a lack of personal interaction during visits.
Mixed Reviews on Care Plans
The wellness plans received mixed feedback, with some customers finding them beneficial while others felt misled about the terms and costs.
- CFChris Finegan4 days ago5.0Super friendly staff wouldn’t take my pet anywhere else.
- SEShari ElliottDec 13, 20255.0Dr Bell is wonderful and all of the staff are so nice and helpful!
- JPJulie PriceSep 15, 20255.0I’ve been taking my pups here for years. Dr. Bell and her team are wonderful! I trust them wholeheartedly!
- EFEnoch FrenchAug 20, 20255.0Great, very nice and helpful! We love them!
- EEEileen EllingtonMar 3, 20195.0Nice staff. Quick, caring service.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the operating hours of Banfield Pet Hospital at Josey Oaks?
Banfield Pet Hospital is open Monday to Friday from 7:00 AM to 6:00 PM, Saturdays from 7:00 AM to 5:00 PM, and Sundays from 9:00 AM to 5:00 PM. The hospital is closed on major holidays.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield does not provide emergency care services. However, during hospital hours, you can call for urgent care advice or referrals. Outside of hours, please contact your local emergency hospital.
What types of preventive pet health care services does Banfield offer?
Banfield offers vaccinations, dental care, parasite control, nutritional counseling, behavioral counseling, and comprehensive examinations to help keep your pet healthy.
What is the Optimum Wellness Plan at Banfield Pet Hospital?
The Optimum Wellness Plan provides annual preventive care including exams, vaccines, diagnostics, nutrition consultations, dental care, and more. It automatically renews annually and is not insurance but offers discounts on treatments.
Can I get veterinary care online through Banfield?
Yes, clients with Optimum Wellness Plans can access 24/7 remote pet care advice and triage support via Vet Chat on the Banfield app.
What types of appointments are available at Banfield Pet Hospital?
Banfield offers in-room appointments where you stay with your pet, drop-off appointments for pet care without your presence, and virtual visits for Optimum Wellness Plan holders.
Is Banfield Pet Hospital wheelchair accessible and inclusive?
Yes, Banfield has wheelchair accessible restrooms and welcomes LGBTQ individuals, ensuring an inclusive environment.
What nearby dining options are available around Banfield Pet Hospital?
Nearby dining options include Starbucks for coffee, Papa Johns Pizza, Subway sandwich shop, ZENSHI Handcrafted Sushi, China One Chinese restaurant, Fuzzy's Taco Shop, Wendy's, Panda Express, Fazoli's, and Pizza Hut, offering a variety of cuisines for visitors before or after appointments.
Are there pet care or wellness-related services nearby Banfield Pet Hospital?
Banfield Pet Hospital itself is located in the Josey Oaks area alongside pet-related and wellness services such as grooming salons, spas like Crystal Spa and Sensory Reflexology, and pet supply stores, allowing convenient access to comprehensive pet care and owner relaxation.
What nearby conveniences are available when visiting Banfield Pet Hospital?
Nearby conveniences include financial services like Coinme and IRS Income Tax Attorneys, grocery store Tom Thumb, banking options including Wells Fargo and Bank of America, and services like Public Storage and Valvoline Instant Oil Change, making it easy to handle errands during your visit.