Petco

4.3
1127 reviews

About

Pet StorePet supply storeAquarium ShopPetco
Visit your Burleson Pet Store located at 250 Nw John Jones Drive for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
250 NW John Jones Dr, Burleson, TX
76028, United States

Hours

Reviews

4.3
1,114 reviews
5 stars
720
4 stars
204
3 stars
101
2 stars
29
1 star
60

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, noting their willingness to assist and remember regular customers.

Grooming Services

Grooming experiences were mixed; while some praised the groomers for their care and attention, others reported issues with service and communication.

Product Availability

Customers appreciated the well-stocked inventory and variety of products available, although some experienced issues with pricing discrepancies.

Management Issues

Several reviews highlighted poor management practices and customer service, particularly regarding handling complaints and system errors.

Cleanliness

The store was frequently described as clean and organized, contributing positively to the shopping experience.
  • AM
    Andrea Martínez
    Jan 4, 2026
    2.0
    The quality and variety of the products are good, with many options available. However, the customer service is very poor. When you ask for help, they seem annoyed, give vague or incorrect answers, and don’t really help. The lack of staff and bad attitude make the shopping experience frustrating. Additionally, if you don’t go to the register with the product, they won’t help you, and prices are rarely displayed. If you ask, they say, “Tell me which one,” and if you want to compare it with another product, they get annoyed.
  • RR
    Richard Benavides (Rotteedad)
    Jan 1, 2026
    5.0
    Found everything I needed with no assistance. Checkout was fast and friendly, gave my baby girl a treat that she really liked.
  • JG
    Jason G
    Dec 21, 2025
    5.0
    Helpful and nice staff
  • SW
    sonja white
    Dec 15, 2025
    5.0
    Lots of fun pets, extremely good customer service. They let my grandson hold a chameleon, she said she got a good vibe from him. 😎
  • CG
    Corey Gauntt
    Dec 6, 2025
    5.0
    In and out, friendly service. They offer grooming and array of lizards, fish, birds, ferrets, hamsters and guinea pigs along with some pet adoptions. Animals are welcome to shop.

Frequently Asked Questions About Petco

Does the Petco Burleson location have a vet hospital?

Yes, Petco Burleson has a full-service vet hospital.

Does Petco Burleson offer vaccinations?

Yes, Petco Burleson provides vaccinations.