Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Alsbury provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
4.3
378 reviews
5 stars
278
4 stars
34
3 stars
13
2 stars
8
1 star
45
What are people saying?
AI-generated from recent customer reviews
Quality of Care
Many customers praised the compassionate and attentive care provided by the veterinarians and staff, particularly highlighting Dr. Burch and Dr. Fowler for their thoroughness and kindness.
Customer Service
While some reviews noted excellent customer service, others reported issues with communication and professionalism, particularly regarding appointment handling and billing practices.
Cost Concerns
Several customers expressed frustration over high costs and perceived upselling of services, particularly related to wellness plans and additional treatments.
Mixed Experiences
Feedback varied significantly, with some customers having positive experiences while others reported distressing incidents, leading to a lack of consistency in service quality.
- CDCheryl A. DaubsDec 26, 20255.0Always a great experience with my dog.
- CWConnie WarnerDec 20, 20251.0Consistent with poor quality of service. We have been put in rooms for almost an hour with no doctor, not addressed when arriving until we SAY something. Went to another location finally with far better service and doctors at Burleson NEVER told us the conditions the other location found with our dogs.Their Practice Manager is dismissive of any issues.
- SBSally BOct 7, 20255.0I was so worried trying to find a GOOD Vet, close to home in Burleson because there are a lot of shady, ignorant and just plain stupid vets in Crowley and Burleson...I had been to 4 and they ALL were Horrible!!! My prayers have been answered with Banfield! I am Soooo impressed (and relieved) that I found an AMAZING VET. at Banfield... Dr. Williams, Vet Tech-Ms. Michelle, and Nail Tech - Darian and the office staff was Soooo nice. Y'all were all so very kind, patient, caring, non judgemental and it was just a very very good visit. Y'all have me and my baby Flex- For Life!!!! Thank you so much!!
- TWTonya WebbSep 29, 20253.0I do love the staff and the people there for my animals care, but the Optimum Wellness Plan that part only wants money. I called on August 12th to our Banfield to tell them our cat had passed and I needed to cancel the OWP that was with her. They didnt give me any further directions but stated that they will do that. We found out that we were still being charged 2 months later. My husband called the OWP number to tell them that we spoke with Banfield and told them to cancel it but OWP stated that they should have told us that we needed to call or cancel via the app....also since it was an annual plan and not monthly they had us pay $90 dollars to cancel...but they turned off the autorenew. We weren't informed anything and so now with the money from the hospitalization for our cat before she passed at another hospital (which this Plan didn't cover) we are out another $194.00 to pay out a plan for our beautiful cat that has been gone for almost 2 months. Just get an outside insurance plan it can cover more for just as much.
- GKGina KauzlarichSep 16, 20254.0Brought in both my cats in the morning for a drop off and pick up later after their shots. Which has been the norm since the pandemic. But this time the assistant said it should not take long you can stay in the lobby. It wasn’t long at all. She came out with my cats in their carrier and moments later the Vet came out to ask if I had any questions or concerns. I had one concern and the vet addressed it. But the odd thing is why did this exchange have to happen in the lobby in front of everyone else when there used to be a logical protocol, we, the pet owners were allowed in the exam rooms? Can we have our questions and concerns part of our visit put back in the exam rooms please.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What services does Banfield Pet Hospital - Alsbury provide for pets?
Banfield Pet Hospital - Alsbury offers a variety of services including preventive care, vaccinations, dental care, parasite control, nutritional counseling, behavioral counseling, spay/neuter, microchipping, DNA testing, end of life care, and surgical services.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield does not provide emergency care services. However, urgent care advice is available during hospital hours and referrals can be provided if needed. For emergencies outside hospital hours, please contact a local emergency hospital.
What are the operating hours for Banfield Pet Hospital - Alsbury?
The hospital is open Monday through Friday from 7:30 AM to 6:00 PM, Saturday from 8:00 AM to 12:00 PM, and closed on Sundays and major holidays.
How can I schedule an appointment at Banfield Pet Hospital?
You can schedule an appointment online through their website or the Banfield app. There is a quick link available for scheduling appointments, and you can also call the main phone number at +1 817-447-3431.
What is the Optimum Wellness Plan offered by Banfield?
The Optimum Wellness Plan provides annual preventive care including exams, vaccines, diagnostics, nutrition consultations, and dental care. It is not insurance but offers discounts on treatment and automatically renews annually unless paid in full at enrollment.
Does Banfield offer telehealth or online veterinary care?
Yes, clients with Optimum Wellness Plans can access 24/7 remote general pet care advice through Vet Chat™ available on the Banfield app.
Are appointments required at Banfield Pet Hospital - Alsbury?
Yes, appointments are required for visits to ensure proper scheduling and care.
What are some nearby places of interest around Banfield Pet Hospital in Burleson?
Nearby places include Texaco Station Burleson for convenience shopping, Sonic Drive-In for dining, Alsbury Dental for dental care, and EECU Financial Center for banking services.
How can I use nearby gas stations like Exxon and Chevron to assist in finding Banfield Pet Hospital?
You can use nearby gas stations such as Exxon and Chevron as landmarks when traveling to Banfield Pet Hospital to help orient yourself and navigate to the hospital located at 720 NE Alsbury Blvd.
Are there any nearby schools or childcare facilities near Banfield Pet Hospital?
Yes, Rooted Life Montessori and Kids Kampus on Vicksburg, as well as Jags Christian Academy, are nearby schools or preschool/daycare facilities that families might consider when visiting the hospital.