Petco

4.2
979 reviews

About

Pet StorePet supply storeAquarium Shop
Visit your Baytown Pet Store located at 4665 Garth Rd for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
4665 Garth Rd 400, Baytown, TX
77521, United States

Hours

Reviews

4.2
971 reviews
5 stars
560
4 stars
208
3 stars
82
2 stars
39
1 star
82

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees are praised for being helpful and friendly, others are criticized for rudeness and lack of knowledge.

Product Availability

Customers frequently report issues with product availability, including empty shelves and limited selection, particularly for specific items like dog supplies and fish.

Pricing Concerns

Many customers find prices to be high, with some expressing frustration over minimum purchase requirements for certain items.

Grooming Services

Grooming services receive mixed reviews; while some customers are satisfied with the results, others report negative experiences with staff and service.

Store Condition

The store's cleanliness and organization are often mentioned, with some customers noting unpleasant odors and disorganized displays.
  • JJ
    Jess
    4 days ago
    5.0
    Very clean store and a good selection of pets and pet supplies. They are a bit pricey here
  • SB
    Sofi barragan
    Nov 14, 2025
    2.0
    was in the check out line and i had to get crickets and the worker miguel told me to wait so he can get the other customers when it doesnt take that long to get crickets and i've never had to wait to get crickets. he made me wait like i have free time to waste when i didnt and i had places to be at.
  • DC
    Debra Cardwell
    Oct 21, 2025
    1.0
    I don't understand one site, says petco.Baytown is opened at eight o'clock.Then, another one says you're open at nine o'clock, so I go there and they tell me that they can't do grooming until eleven o'clock.They change the time to eleven o'clock for walk in and groomings, but they don't say that anywhere on their website.
  • TO
    The “Ill Timed Will” One
    Oct 20, 2025
    1.0
    They no longer allow you to buy small amounts of crickets. I used to be able to buy 5 crickets for 1$ but now you have to buy 20-30 minimum. Which is to much and feels scummy. Going to PetSmart now because of this
  • SJ
    Shonda Jones
    Oct 12, 2025
    1.0
    Petco isn't what it used to be. The employees dont know any information about animals except for what they can look up on the phone for supplies in their store. They are rude, have no knowledge about animals and act like they dont want to be at work. Not like it used to be...

Frequently Asked Questions About Petco

Does the Petco Baytown location have a vet hospital?

No, Petco Baytown does not have a full-service vet hospital.

Does Petco Baytown offer vaccinations?

Yes, Petco Baytown provides vaccinations.