Business Details
About
VeterinarianAnimal HospitalPetco
Details
- Requires appointmentAvailable
- Wheelchair accessible entranceAvailable
- Wheelchair accessible restroomAvailable
- Wheelchair accessible seatingNot available
Location
Hours
Reviews
4.9
168 reviews
5 stars
161
4 stars2
3 stars1
2 stars0
1 star
4
What are people saying?
AI-generated from recent customer reviews
Veterinarian Quality
Dr. Chan received high praise for her expertise, compassion, and thorough communication regarding pet care.
Staff Attitude
The staff is consistently described as friendly, caring, and professional, contributing to a positive experience for both pets and their owners.
Communication Issues
Several customers reported problems with communication, including unclear information about services and follow-up care.
Service Experience
Mixed reviews on service efficiency, with some customers experiencing delays and dissatisfaction with appointment management.
Affordability
While some found the services reasonably priced, others noted higher costs than expected, leading to concerns about value.
- JLJimmy LohmanDec 23, 20255.0I have been very happy with the Vetco service. Dr. Chan is an ace veterinarian and I highly recommend her expeetise, care and obvious love of her work.
- EHEthan HammondNov 29, 20253.0I didn’t realize this was only a vaccination clinic as it isn’t clear on the website and I have been here many times before. Didn’t even get to see the vet. They make you stand outside and you can’t sit. Not, the most customer friendly experience. I’ve managed a retail store for 15 years and your customers make everything possible. I will only go to the Bastrop location going forward. Helena was very nice and this is not her fault as she only works here.
- KKKat KelleyNov 10, 20251.0Do not go here if you don’t care if they don’t listen to your pet’s health issues. I’m really disappointed with how this clinic has handled my pet’s care. Every visit feels rushed, and it’s clear the staff is stretched thin. I understand the vet is likely overworked and underpaid, but basic communication and follow-through shouldn’t be optional. I called once for my cat’s UTI results. First they told me there were no crystals, then after checking again, suddenly there were “microscopic crystals.” That shift doesn’t inspire confidence and makes me feel like the results weren’t reviewed carefully the first time. They also performed an ultrasound while I was there, and no one explained the findings afterward. I had to follow up myself and ask if anything showed up in the ultrasound. They actually had to “check and see,” which tells me they forgot to review it altogether. That should never happen. Communicating results is the most basic part of their job, and the lack of care is obvious. The exam itself lasted under five minutes, and the vet walked out before I could ask my questions. After the visit, my pet developed sneezing and congestion, and when I called, they told me I’d have to come back and pay for another exam. It left me feeling like the priority here is money, not care. I’m still waiting for a callback from the vet, which says a lot. If you truly care about your pet, I wouldn’t recommend coming here. Corporate should be embarrassed by how little support and attention they’re giving to both their staff and their patients.
- GGGracvilinSep 22, 20255.0We took Poppy, our 5 month old kitten to this vet. They treated her so well and gave us sound advice. Dr. Chan and the other people that work here truly care about your babies so I would highly recommend them. They even gave her some delicious treats to make her visit more enjoyable:) The exam for her was $90 which is very affordable for me which I appreciate.
- JSJudith SokolowSep 10, 20255.0We got to see our vet the same day we called. Service was professional and thorough. It’s nice to have the resources available that our cat needed, including food and medication.
Frequently Asked Questions About Vetco Total Care Animal Hospital
What veterinary services does Vetco Total Care Animal Hospital offer?
Vetco Total Care Animal Hospital provides wellness exams, vaccinations, dental care, surgery, and more for your pets.
Where is Vetco Total Care Animal Hospital located?
It is located at 1000 E 41st St, Ste 820, Austin, TX 78751.
What are the operating hours of Vetco Total Care Animal Hospital?
The hospital is open Monday, Tuesday, Thursday, and Friday from 8:00 AM to 6:00 PM, Saturday from 9:00 AM to 4:00 PM, and closed on Wednesday and Sunday.
Does Vetco Total Care Animal Hospital require appointments?
Yes, appointments are required for visits.
Is Vetco Total Care Animal Hospital wheelchair accessible?
Yes, it has a wheelchair accessible entrance and restroom but does not have wheelchair accessible seating.
How can I book an appointment at Vetco Total Care Animal Hospital?
You can book an appointment through their online reservation link at Petco's booking page for store number 482.
What other pet stores or veterinarians are nearby Vetco Total Care Animal Hospital?
Nearby you can find Petco - Aust Central and Abraham Veterinary Clinic, which provide additional pet care and services.
What nearby amenities are available if I want to shop or eat close to the animal hospital?
Nearby amenities include H-E-B supermarket, South Flo Pizza for quick meals, and Jason's Deli for sandwiches and deli options.
Are there fitness or wellness centers close to Vetco Total Care Animal Hospital?
Yes, 24 Hour Fitness and British Swim School at 24-Hour Fitness - Hancock Center are nearby for active life and swimming lessons.
What is the phone number to contact Vetco Total Care Animal Hospital?
You can reach Vetco Total Care Animal Hospital at +1 512-472-5879.