Vetco Total Care Animal Hospital

Reviews

• MM

  Makayla Martinez

  Jan 21, 2026
  1.0
  This last visit was not a pleasant one. My dog was screeching in pain, and you would think they would stop whatever they’re doing because it’s obviously causing distress to my dog. They kept going until I interrupted and told them to stop. I don’t care what you’re doing you SHOULD stop when a dog is showing that much discomfort and pain. My dog has a tough time already going to the vet and has to be medicated so just imagine what he was feeling when nobody stopped. That was my last time taking him to this location.
• JL

  Jimmy Lohman

  Dec 23, 2025
  5.0
  I have been very happy with the Vetco service. Dr. Chan is an ace veterinarian and I highly recommend her expeetise, care and obvious love of her work.
• EH

  Ethan Hammond

  Nov 29, 2025
  3.0
  I didn’t realize this was only a vaccination clinic as it isn’t clear on the website and I have been here many times before. Didn’t even get to see the vet. They make you stand outside and you can’t sit. Not, the most customer friendly experience. I’ve managed a retail store for 15 years and your customers make everything possible. I will only go to the Bastrop location going forward. Helena was very nice and this is not her fault as she only works here.
• KK

  Kat Kelley

  Nov 10, 2025
  1.0
  Do not go here if you don’t care if they don’t listen to your pet’s health issues. I’m really disappointed with how this clinic has handled my pet’s care. Every visit feels rushed, and it’s clear the staff is stretched thin. I understand the vet is likely overworked and underpaid, but basic communication and follow-through shouldn’t be optional. I called once for my cat’s UTI results. First they told me there were no crystals, then after checking again, suddenly there were “microscopic crystals.” That shift doesn’t inspire confidence and makes me feel like the results weren’t reviewed carefully the first time. They also performed an ultrasound while I was there, and no one explained the findings afterward. I had to follow up myself and ask if anything showed up in the ultrasound. They actually had to “check and see,” which tells me they forgot to review it altogether. That should never happen. Communicating results is the most basic part of their job, and the lack of care is obvious. The exam itself lasted under five minutes, and the vet walked out before I could ask my questions. After the visit, my pet developed sneezing and congestion, and when I called, they told me I’d have to come back and pay for another exam. It left me feeling like the priority here is money, not care. I’m still waiting for a callback from the vet, which says a lot. If you truly care about your pet, I wouldn’t recommend coming here. Corporate should be embarrassed by how little support and attention they’re giving to both their staff and their patients.
• GG

  Gracvilin

  Sep 22, 2025
  5.0
  We took Poppy, our 5 month old kitten to this vet. They treated her so well and gave us sound advice. Dr. Chan and the other people that work here truly care about your babies so I would highly recommend them. They even gave her some delicious treats to make her visit more enjoyable:) The exam for her was $90 which is very affordable for me which I appreciate.

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