Banfield Pet Hospital

Reviews

• ST

  Shanay taylor

  Nov 9, 2025
  5.0
  They are always willing and ready to help. Small er visit but they took care of us, quickly and explained everything very well.
• RR

  Roger

  Nov 7, 2025
  5.0
  After a different Banfield location closed down, I decided to visit this one. Since it was my first time here, I was naturally excited and a bit nervous about the change. However, the staff made the experience all worthwhile. I want to specifically thank Chelsea, Heather, and Dr. Huffaker for their exceptional service. My dog was happy and healthy, and I couldn’t be more grateful for their care.
• AW

  Annie Wells

  Oct 26, 2025
  5.0
  Dr Moore is awesome. Down to earth, realistic, explains everything. We are taking our 4 month old GSP there and getting great, realistic care.
• TP

  Tara Prien

  Oct 16, 2025
  1.0
  This place is about the SELL, not pet care. I’ve never been made to wait and my cat held hostage in the back for 40 minutes at a vet clinic waiting for non-essential records from another vet clinic and then denied services because I get rabies vaccinations for my animals at Emancipet vs their usual vet clinic (so not in the initial files sent over). I was also told that the vet would be examining my pet “in the back” vs in the room with me. All around shady, unprofessional practices.
• JE

  Jonathan Escobedo

  Oct 3, 2025
  1.0
  I brought my dog to Banfield for an emergent procedure that we have dealt with in the past. From the start, Dr. Hayleigh Moore pressed for tests and procedures that we had already discussed and that we had previously declined, leading to mounting costs. Despite clear instructions that there would be no surgeries due to my dog’s old age, the vet repeatedly recommended or pushed for surgery and even attempted to schedule one without my consent, contacting the surgery office against my wishes. We discussed a price upfront to come into the office, with the expectation of receiving a bill that would be reasonable and in line with what was agreed. Instead, the final bill was significantly higher than what we discussed, and this discrepancy was never clearly explained. To complicate matters, the clinic forgot about an antibiotic plan we had previously discussed. They proposed adding an additional charge for antibiotics to the already inflated bill, which felt like an additional financial push rather than a consideration for my pet’s care. I felt there was a mismatch between what I wanted for my pet and what the clinic pursued, with the impression that financial considerations were prioritized over my dog's wellbeing or my expressed wishes. There were moments when it seemed they were trying to maximize charges rather than address genuine medical needs. For example, after agreeing to start antibiotics, the vet proposed an additional urine test to check for infection, even though we have already planned on administering antibiotics and had not been advised that this extra test was necessary. In a medical setting like this, I expect recommendations to reflect the patient’s best interests, timesensitive needs, and the owner’s decisions. I am sharing this not to disparage the entire practice, but to highlight a serious concern: when urgent care involves conflicting medical advice, pressure to proceed with costly interventions against the owner's directions, unclear pricing, and a perception of poor bedside manner, trust and patient welfare can suffer. I would like: Clear communication about recommended tests, costs, and the necessity of each procedure. Adherence to the owner’s explicit wishes, especially regarding major decisions like surgery. Transparent, itemized billing that reflects only medically indicated services, with explanations for any price differences. Improved bedside manner—treating the pet owner with respect and avoiding sales-like pressure. An opportunity to discuss alternatives or second opinions in situations with high-cost, high-stakes recommendations. I hope Banfield takes this feedback seriously and reviews their consent processes, cost transparency, and alignment with patient welfare. If you’re reading this, please ensure you’re comfortable with any proposed plan, ask for written justifications for tests or procedures, and voice your preferences clearly before any treatment.

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