Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Austin (Balcones) provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
3.5
163 reviews
5 stars
85
4 stars
14
3 stars
6
2 stars
7
1 star
51
What are people saying?
AI-generated from recent customer reviews
Staff Empathy
Many customers praised the staff for their kindness and empathy during difficult times, especially when dealing with end-of-life decisions for their pets.
Communication Issues
Several reviews highlighted poor communication, including long wait times for updates and lack of clarity regarding treatment plans and appointments.
Wellness Plan Concerns
Customers expressed dissatisfaction with the wellness plans, citing hidden costs and inadequate coverage for necessary treatments.
Service Quality
There were mixed reviews about the quality of care, with some customers reporting excellent experiences while others described disorganization and a lack of attention to their pets' needs.
Long Wait Times
Numerous reviews mentioned excessive wait times for both appointments and check-ins, leading to frustration among pet owners.
- KGKimberly GonzalezDec 29, 20255.0Margaret and Rebeka were super helpful and nice. Dr. Mayberry was kind and thorough with our cat. I love that we could get an appointment quickly and our cat’s medication was refilled easily.
- KMKatie MayberryOct 6, 20255.0My cat, Sophie, who had been with us for over 18 years, had to be laid to rest last Wednesday. It was one of the hardest decisions I’ve ever made in my life. We had quite the attachment to each other and it shattered my heart seeing her not live her best life. So I called around to some places. I’ve shopped at this Petsmart for a couple years now and truly appreciate all the folks there. They are genuine people that love what they do. So it only made sense to bring Sophie to the Banfield hospital attached. The staff at the hospital were great and very empathetic. They all made sure to go over each step of the way and make sure we understood the process. I got to hold my girl until she crossed over and we all had one last round of goodbyes with her. I got to pick up her ashes today and I am blown away by the care and love they put into this. I know it’s an outside company that does it, but whomever they are, thank you. Thank you for promptly giving my cat back, taking the care needed and concentrating on the little details that mean so much. Thank you to the staff for their support and kindness throughout. I would definitely recommend their services to pet owners. I’ll miss my multiple weekly visits to the store, but wish you all well and continued success. Thanks for making Sophie’s final chapter just a little bit easier for me and her family. One suggestion, try to get a bigger room for this type of stuff. My bf is a big guy and we were like sardines in there lol.
- CCCheryl CordellSep 15, 20255.0Teenie died in 2024 & Cowboy this year.
- LGlaura GrannellSep 10, 20251.0I hate everything about Banfield. My sweet Mika died in October of 2024 and I’m still paying for her “policy”. She didn’t have anything major happen like surgery etc. her policy should have covered her while she was ALIVE. No one should EVER have a policy for anything and then continue to have to pay N entire year after they loose a loved one. Shame on you!! Corporate greed!!Dont buy a health policy here. Ever.
- JPJonathan Valdez, PhDAug 11, 20251.0This past weekend, I tragically lost my dog. In an effort to cancel my wellness plan, I contacted Banfield on Sunday, August 10th, seeking guidance. Unfortunately, the response I received was deeply disappointing. The representative I spoke with displayed no empathy or compassion—there was no acknowledgment of my loss, no "I'm sorry for your loss" or any expression of sympathy. The call felt completely transactional and impersonal, leaving me feeling unsupported in a very difficult time. This lack of basic empathy has led me to decide that I will no longer be doing business with Banfield in the future.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the Banfield Pet Hospital's regular hours of operation?
Banfield Pet Hospital in Austin (Balcones) is open Monday through Saturday from 8:00 AM to 6:00 PM and on Sunday from 10:00 AM to 5:00 PM.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield Pet Hospital does not provide emergency care. However, you can call during hospital hours for urgent care advice and referrals. For emergencies outside hospital hours, please contact your local emergency hospital.
What preventive health care services does Banfield Pet Hospital offer for pets?
Banfield offers preventive care services including vaccinations, dental care, parasite control, nutritional counseling, behavioral counseling, and comprehensive examinations to keep pets healthy at all life stages.
What is an Optimum Wellness Plan and how does it benefit my pet?
An Optimum Wellness Plan provides annual preventive care including physical exams, vaccines, early diagnostics, nutrition and dental consultations. It is not insurance but covers many essential wellness services with discounts for additional treatments.
How can I schedule an appointment at Banfield Pet Hospital?
You can schedule an appointment online via Banfield's website or use the Banfield mobile app available on iOS and Android to book and manage your visits conveniently.
What types of appointments are available at Banfield Pet Hospital?
Banfield offers in-room appointments where you stay with your pet, drop-off appointments where you leave your pet and are called when ready, and virtual visits through Optimum Wellness Plans for remote care.
Does Banfield Pet Hospital offer online veterinary care?
Yes, clients with Optimum Wellness Plans can access remote general pet care advice and triage support 24/7 via Vet Chat™ on the Banfield app.
Is Banfield Pet Hospital located near any pet stores for convenience?
Yes, Banfield Pet Hospital is located near PetSmart, a pet store and service provider, which can be convenient for picking up pet supplies before or after your veterinary visit.
Are there any financial services nearby Banfield Pet Hospital?
Nearby you will find Bank of America ATM and University Federal Credit Union (UFCU) which offer banking and financial services to assist with any transactions related to your pet care needs.
What other veterinary clinics are near Banfield Pet Hospital in Austin?
Nearby veterinary clinics include VCA Arbor Animal Hospital and Arbor Animal Clinic, providing additional options for pet boarding, medical services, and diagnostics in the Austin area.