Brand Certified
Banfield Pet Hospital
3.4(165 reviews)
Certified by Banfield Pet Hospital • Apr 12, 2026
Business Details
11150 Research Blvd, Austin, TX
78759, United States
Certified by Banfield Pet Hospital • Apr 12, 2026
(512) 527-9466
Certified by Banfield Pet Hospital • Apr 12, 2026
https://www.banfield.com
Certified by Banfield Pet Hospital • Apr 12, 2026
About
Certified by Banfield Pet Hospital • Apr 12, 2026
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Austin (Balcones) provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Certified by Banfield Pet Hospital • Apr 12, 2026
Hours
Certified by Banfield Pet Hospital • Apr 12, 2026
Monday8:00 AM - 6:00 PM
Tuesday8:00 AM - 6:00 PM
Wednesday8:00 AM - 6:00 PM
Thursday8:00 AM - 6:00 PM
Friday8:00 AM - 6:00 PM
Saturday8:00 AM - 6:00 PM
Sunday10:00 AM - 5:00 PM
Reviews
3.4
165 reviews
5 stars
85
4 stars
14
3 stars
6
2 stars
7
1 star
53
- SMStephanie MalayMar 29, 20265.0The got us in quickly and didn’t cost too much!
- MCMaria Christina CastanonFeb 22, 20261.0Margaret was very difficult to deal with at the front desk. She assured us she would call us back the next day to resolve an issue with medication for our dog.
- AEAWALLY EFeb 11, 20261.0Since 2020 veterinarian cost has gone up 40%. And it's not like hospitals for humans where like most Americans that can't afford it can just go to debt and they will still be able to see you again and again. It's not like in the movies where they provide you with emotional support and give you a hug and give you all these additional resources for financial assistance. I would say reasonable healthcare because that doesn't exist. It's about profit. It's about doing all these unnecessary things sometimes. And a lot of times you don't even get to see the veterinarian in person to have an in-person relationship. I know I won't ever get a pet again. It's way too expensive and I don't like interacting with people that don't smile. I feel very hurt and Angry.
- KGKimberly GonzalezDec 29, 20255.0Margaret and Rebeka were super helpful and nice. Dr. Mayberry was kind and thorough with our cat. I love that we could get an appointment quickly and our cat’s medication was refilled easily.
- BLBrian LazarSep 19, 20171.0The staff and Dr.'s are friendly and are a great help at the actual location, but Banfield as a business in general is trash and I highly recommend going to a local vet who has their own practice and not some chain like Banfield. When calling the HQ asking for a reimbursement that they messed up on they said they couldn't refund me the money or cancel my wellness plan, even when they admitted fault. I was even told they were going to mail me a letter stating that after this year my account would be terminated.....im still waiting. If you love your dog or cat or America, don't take them here. Place is ran by commies
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the Banfield Pet Hospital's regular hours of operation?
Banfield Pet Hospital in Austin (Balcones) is open Monday through Saturday from 8:00 AM to 6:00 PM and on Sunday from 10:00 AM to 5:00 PM.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield Pet Hospital does not provide emergency care. However, you can call during hospital hours for urgent care advice and referrals. For emergencies outside hospital hours, please contact your local emergency hospital.
What preventive health care services does Banfield Pet Hospital offer for pets?
Banfield offers preventive care services including vaccinations, dental care, parasite control, nutritional counseling, behavioral counseling, and comprehensive examinations to keep pets healthy at all life stages.
What is an Optimum Wellness Plan and how does it benefit my pet?
An Optimum Wellness Plan provides annual preventive care including physical exams, vaccines, early diagnostics, nutrition and dental consultations. It is not insurance but covers many essential wellness services with discounts for additional treatments.
How can I schedule an appointment at Banfield Pet Hospital?
You can schedule an appointment online via Banfield's website or use the Banfield mobile app available on iOS and Android to book and manage your visits conveniently.
What types of appointments are available at Banfield Pet Hospital?
Banfield offers in-room appointments where you stay with your pet, drop-off appointments where you leave your pet and are called when ready, and virtual visits through Optimum Wellness Plans for remote care.
Does Banfield Pet Hospital offer online veterinary care?
Yes, clients with Optimum Wellness Plans can access remote general pet care advice and triage support 24/7 via Vet Chat™ on the Banfield app.
Is Banfield Pet Hospital located near any pet stores for convenience?
Yes, Banfield Pet Hospital is located near PetSmart, a pet store and service provider, which can be convenient for picking up pet supplies before or after your veterinary visit.
Are there any financial services nearby Banfield Pet Hospital?
Nearby you will find Bank of America ATM and University Federal Credit Union (UFCU) which offer banking and financial services to assist with any transactions related to your pet care needs.
What other veterinary clinics are near Banfield Pet Hospital in Austin?
Nearby veterinary clinics include VCA Arbor Animal Hospital and Arbor Animal Clinic, providing additional options for pet boarding, medical services, and diagnostics in the Austin area.
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