Brand Certified
Banfield Pet Hospital
3.4(189 reviews)
Certified by Banfield Pet Hospital • Mar 01, 2026
Business Details
9300 South IH 35, Austin, TX
78748, United States
Certified by Banfield Pet Hospital • Mar 01, 2026
(512) 280-0121
Certified by Banfield Pet Hospital • Mar 01, 2026
https://www.banfield.com
Certified by Banfield Pet Hospital • Mar 01, 2026
About
Certified by Banfield Pet Hospital • Mar 01, 2026
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Calling all dogs and cats of Austin! Our Southeast location is here to provide quality care for pets in our community. Beyond routine check-ups, we offer general services like routine vaccinations, microchipping, comprehensive exams, illness and injury care, and more.
Our pet hospital, staffed by our passionate and dedicated team, is equipped to provide a range of services to support the wellbeing of your best friend. Whether they need testing or diagnostics our veterinarians and vet techs are dedicated to keeping your dog or cat healthy and happy.
We are accepting new patients now.
Please note: Starting in September, all your pet’s dental and surgical needs will be handled at Austin Saltillo. This change will help free up appointment availability at our other locations.
Details
- Requires appointmentAvailable
Location
Certified by Banfield Pet Hospital • Mar 01, 2026
Hours
Certified by Banfield Pet Hospital • Mar 01, 2026
Reviews
3.4
189 reviews
5 stars
89
4 stars
23
3 stars
6
2 stars
13
1 star
58
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service, including unhelpful staff, long wait times, and difficulty reaching the clinic by phone.
Care Quality
Several reviews highlighted concerns about the quality of care, with instances of misdiagnosis and lack of thorough examinations leading to serious health issues for pets.
Staff Attitude
Feedback indicated a mix of experiences with staff, with some praising their caring nature while others reported rudeness and lack of empathy.
Appointment Issues
Customers frequently experienced problems with appointment scheduling, including lost bookings and long wait times for services.
Affordability
While some customers appreciated the affordability of services, others felt that the pricing was high, especially for those without a membership plan.
- SMSara MorrisDec 19, 20251.0Super unhelpful whenever I’ve come into this location. Even to the extent of being too lazy to open the restroom which they were standing 10 ft away from. Customer service from Banfield is wildly lazy.
- MBMary BarrettJan 7, 20231.0Banfield put my cat under anesthesia, then the vet called to tell me she did not have time to perform the procedure due to her busy schedule. This was despite having confirmed the plan with the front desk during scheduling, confirmed during drop-off, and reassured it would be done by the vet tech pre surgery. After becoming (justifiably) upset the vet said she could do part of the procedure, but we would need to come back on a day when they had more time and pay again. The manager then had the audacity to call me at 7 pm on a Saturday to harass me for payment for putting my cat under anesthesia even though they did not complete what was promised. I caught him in multiple lies-- he then threatened to send the bill to collections and refused to acknowledge it apologize for how misleading his staff was and that it was his branches poor scheduling that lead to my cat unnecessarily being put under anesthesia. Do not use Banfield if you love your pet. Especially not the one on 9300 S Ih 35, Austin, TX 78748.
- SSssegalo03Jul 11, 20192.0I have tried for 2 days now to make appointments. I have called three times and ignored once, and put on hold or over 5minutes the other two times I called. They are just too busy and overwhelmed. They need more doctors or assistants up front. I called another vet and got both my girls scheduled on Monday. Sorry Banfield - lost my business. Just too busy.
- JGJ GJul 24, 20165.0Top shelf service and professional staff.
- EBElizabeth BastianDec 5, 20145.0Great staff, and wonderful experience getting our puppy her first checkup. Also, the prices were about midrange for meds.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What veterinary services does Banfield Pet Hospital in Austin SE offer?
Banfield Pet Hospital provides routine vaccinations, microchipping, comprehensive exams, illness and injury care, preventive care, dental, spay/neuter, end of life care, DNA tests, nutrition advice, and parasite control.
Does Banfield Pet Hospital handle emergency care?
No, Banfield Pet Hospital does not provide emergency care, but during hospital hours you can call for urgent care advice and possible referrals. For emergencies outside hospital hours, please contact your local emergency hospital.
What are the hours of operation for Banfield Pet Hospital in Austin SE?
The hospital is open Monday through Saturday from 8:00 AM to 6:00 PM, and Sunday from 10:00 AM to 5:00 PM. It is closed on major holidays including Thanksgiving, Christmas, and New Year's Day.
How can I schedule an appointment at Banfield Pet Hospital?
Appointments can be scheduled online via the Banfield website or app. Walk-ins are not accepted as appointments are required.
What is the Optimum Wellness Plan offered by Banfield?
The Optimum Wellness Plan includes annual preventive care such as exams, vaccines, early screening diagnostics, nutrition and dental consultations. It is not insurance but provides discounts on treatments and renews automatically each year unless paid in full at enrollment.
Can I get veterinary advice from Banfield remotely?
Yes, clients with Optimum Wellness Plans can access 24/7 remote pet care advice through Vet Chat™ on the Banfield app for general pet care and triage support.
What nearby stores can I visit when I come to Banfield Pet Hospital?
Nearby, you can visit PetSmart and Quick Tag for pet supplies and services, which can be convenient for picking up food or accessories during your visit to the hospital.
Are there any public transit options close to Banfield Pet Hospital in Austin SE?
Yes, the Greyhound: Bus Stop - Southpark Meadows is nearby, which can help customers use public transit to reach Banfield Pet Hospital.
What local attractions or services are near Banfield Pet Hospital?
Nearby you can find beauty salons like MadWax and What Lovely Nails as well as entertainment venues like Strings in the Woods, which might be enjoyable if you have time before or after your pet's appointment.
Does Banfield Pet Hospital welcome all pet owners equally?
Yes, Banfield Pet Hospital welcomes LGBTQ+ pet owners and requires appointments for services to ensure quality care.
Brand Certified Facts from Banfield Pet Hospital
Banfield Pet Hospital partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
- Address
- Categories
- Geo coordinates
- Legal business name
- Hours of operation
- Phone number
- Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: