Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Calling all dogs and cats of Austin! Our Southeast location is here to provide quality care for pets in our community. Beyond routine check-ups, we offer general services like routine vaccinations, microchipping, comprehensive exams, illness and injury care, and more.
Our pet hospital, staffed by our passionate and dedicated team, is equipped to provide a range of services to support the wellbeing of your best friend. Whether they need testing or diagnostics our veterinarians and vet techs are dedicated to keeping your dog or cat healthy and happy.
We are accepting new patients now.
Please note: Starting in September, all your pet’s dental and surgical needs will be handled at Austin Saltillo. This change will help free up appointment availability at our other locations.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
3.4
188 reviews
5 stars
88
4 stars
23
3 stars
6
2 stars
13
1 star
58
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service, including unhelpful staff, long wait times, and issues with appointment scheduling.
Care Quality
Several reviews highlighted concerns about the quality of care provided, including misdiagnoses and lack of thorough examinations.
Staff Attitude
There were multiple complaints about rude or dismissive behavior from staff, particularly at the front desk.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members for their caring and attentive service.
Communication Issues
Customers frequently mentioned problems with communication, including unreturned calls and lack of follow-up on pet care.
- SMSara MorrisDec 19, 20251.0Super unhelpful whenever I’ve come into this location. Even to the extent of being too lazy to open the restroom which they were standing 10 ft away from. Customer service from Banfield is wildly lazy.
- MSMackenzie ShiauAug 15, 20252.0The online booking won't work. I called. They scheduled me. I came in. They can't find the booking. Super annoying and a waste of time. The ladies were nice about it, but it doesn't change that I took off work and drove out here for no reason.
- NMNatasha MukhinaMay 13, 20192.0Used to call or visit when I had a concern. After unnecessarily spending $600+ to treat my pups diarrhea, I avoid them at all costs. I told them my pup has a history of gastroenteritis, I was told no, it's much worse than that. "She's dehydrated", needs to be hospitalized and hooked to an IV overnight", "she will probably need surgery", and "things don't look good for her". That's just some of the bulls**t they spat out. I rushed to the emergency surgery vet, only for their vet to tell me they don't understand why I was sent there. My pup had a bad case of gas. Like I already told Banfield! I was told she can go home with me and there's no need for my pup to stay over night. All she needed were more probiotics and a RX diet for her gastro problem. They just want your money, I avoid this Banfield at all costs. I only go back for vaccine updates. Do not let them fool you, they know a loving dog parent will do anything to help their dog.
- ACAnnabell CarmichaelJul 27, 20175.0I love this place
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What veterinary services does Banfield Pet Hospital in Austin SE offer?
Banfield Pet Hospital provides routine vaccinations, microchipping, comprehensive exams, illness and injury care, preventive care, dental, spay/neuter, end of life care, DNA tests, nutrition advice, and parasite control.
Does Banfield Pet Hospital handle emergency care?
No, Banfield Pet Hospital does not provide emergency care, but during hospital hours you can call for urgent care advice and possible referrals. For emergencies outside hospital hours, please contact your local emergency hospital.
What are the hours of operation for Banfield Pet Hospital in Austin SE?
The hospital is open Monday through Saturday from 8:00 AM to 6:00 PM, and Sunday from 10:00 AM to 5:00 PM. It is closed on major holidays including Thanksgiving, Christmas, and New Year's Day.
How can I schedule an appointment at Banfield Pet Hospital?
Appointments can be scheduled online via the Banfield website or app. Walk-ins are not accepted as appointments are required.
What is the Optimum Wellness Plan offered by Banfield?
The Optimum Wellness Plan includes annual preventive care such as exams, vaccines, early screening diagnostics, nutrition and dental consultations. It is not insurance but provides discounts on treatments and renews automatically each year unless paid in full at enrollment.
Can I get veterinary advice from Banfield remotely?
Yes, clients with Optimum Wellness Plans can access 24/7 remote pet care advice through Vet Chat™ on the Banfield app for general pet care and triage support.
What nearby stores can I visit when I come to Banfield Pet Hospital?
Nearby, you can visit PetSmart and Quick Tag for pet supplies and services, which can be convenient for picking up food or accessories during your visit to the hospital.
Are there any public transit options close to Banfield Pet Hospital in Austin SE?
Yes, the Greyhound: Bus Stop - Southpark Meadows is nearby, which can help customers use public transit to reach Banfield Pet Hospital.
What local attractions or services are near Banfield Pet Hospital?
Nearby you can find beauty salons like MadWax and What Lovely Nails as well as entertainment venues like Strings in the Woods, which might be enjoyable if you have time before or after your pet's appointment.
Does Banfield Pet Hospital welcome all pet owners equally?
Yes, Banfield Pet Hospital welcomes LGBTQ+ pet owners and requires appointments for services to ensure quality care.