Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Allen provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
3.5
135 reviews
5 stars
71
4 stars
11
3 stars
6
2 stars
6
1 star
41
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service, including rude staff and long wait times without communication.
Care Quality
While some reviews praised the care provided by specific vets, numerous customers expressed dissatisfaction with the overall quality of care and mismanagement of their pets' health.
Communication Issues
Frequent complaints about lack of communication regarding appointments, treatment plans, and follow-ups were noted, leading to frustration among pet owners.
Pricing Concerns
Several customers felt that the pricing was high and that the wellness plans were not worth the cost, with some feeling pressured into unnecessary treatments.
Staff Attitude
A significant number of reviews highlighted a decline in staff friendliness and compassion, with many customers feeling that the staff did not genuinely care for their pets.
- KHK HOct 25, 20251.0Worst customer service ever. If they treat humans this way imagine how your pet will be treated. Run!!!!
- KTK TOct 23, 20251.0Dropped off 3 dogs at 8 am one for dental cleaning and 2 for vaccine shots. My dogs have been caged for 9 hours because they kept accepting other walk in dogs. It is a sub humane practice. The vet was nice and apologetic but again such mismanagement is not acceptable!
- MSMark SharpeOct 11, 20251.0This is honestly the worst banfield I have ever taken my dogs to. The only thing good about it that the staff is nice to work with. Their organization is terrible and they take way too long to complete visits that should only take an 1 hour. They can't read my pets records apparently, because I have had multiple visits where they did not complete services that are due soon. I highly recommend you go to a different banfield.
- RHRebecca HughesOct 8, 20255.0Dr Kabiri cares deeply about pets and their families and works extremely hard to get the best outcome for our fur babies!
- CKCheryl KaschakSep 17, 20251.0This was a horrible experience and the last time I went to the location. My dog was acting and breathing funny. They said as long as I was there before they close they said the would take her. They refused. My dog ending up passing away at my house.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What types of veterinary services does Banfield Pet Hospital in Allen provide?
Banfield Pet Hospital offers quality health and wellness care including routine vaccinations, microchipping, dental and surgical care, preventive treatments, nutrition advice, parasite control, spay/neuter services, end of life care, and DNA tests.
Does Banfield Pet Hospital provide emergency care for pets?
No, Banfield does not provide emergency care. However, during hospital hours, they offer urgent care advice and referrals. For emergencies outside of hospital hours, please contact your local emergency hospital.
What are the hospital hours for Banfield Pet Hospital in Allen?
The hospital is open Monday through Saturday from 7:00 AM to 6:00 PM and Sunday from 9:00 AM to 5:00 PM. The hospital is closed on major holidays including Thanksgiving, Christmas, and New Year's Day.
Does Banfield Pet Hospital require appointments?
Yes, appointments are required for visits to Banfield Pet Hospital.
What is an Optimum Wellness Plan offered by Banfield?
Optimum Wellness Plans provide annual preventive care including exams, vaccines, diagnostics, nutrition consultations, and dental care. They automatically renew annually and are not insurance but offer discounts on treatments for abnormal conditions.
Can I receive veterinary care online through Banfield?
Yes, Banfield clients with Optimum Wellness Plans can get 24/7 remote general pet care advice and triage support through Vet Chat™ on the Banfield app.
How can I schedule an appointment with Banfield Pet Hospital?
You can schedule an appointment online via Banfield's website or use their mobile app available on iOS and Android. There is also a quick link provided on their Banfield location page for Allen.
Are there any nearby recreational facilities to Banfield Pet Hospital in Allen?
Yes, nearby recreational facilities include Big Blue Swim School, Allen Community Ice Rink, and Dallas Sidekicks arena, offering swimming lessons, ice skating, and sports events for visitors and locals.
What shopping centers are close to Banfield Pet Hospital in Allen?
The Village at Allen shopping center is nearby, which includes retail stores like Havertys Furniture, Nordstrom Rack, and Toys"R"Us, providing options for shopping before or after your visit to Banfield.
Are there pet-related services near Banfield Pet Hospital that can complement my pet care?
Yes, PetSmart Dog Training near Banfield offers dog training services, which can complement veterinary care and help you with your pet’s behavior and obedience needs.