Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Smyrna provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
4.1
402 reviews
5 stars
250
4 stars
60
3 stars
25
2 stars
13
1 star
54
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, including rude staff and long wait times for assistance.
Quality of Care
While some reviews praised the quality of care and compassion shown by the veterinary staff, others highlighted serious concerns about misdiagnoses and inadequate treatment.
Communication Issues
Numerous customers expressed frustration with communication, including difficulty reaching staff by phone and lack of follow-up on important health concerns.
Wellness Plan Concerns
Several reviews criticized the wellness plan as being misleading or ineffective, with customers feeling they were not receiving the promised services.
Positive Experiences
Despite the negative feedback, many customers shared positive experiences with specific staff members and appreciated the care their pets received.
- KMKendra MintzDec 29, 20251.0The vet cancelled my kitten’s spay without even calling. When I showed up and advised I got no heads up, the woman I talked to had an attitude about it and said “I’m just a girl who works here”.
- MAMario AlcazarNov 28, 20251.0Banfield hospital in Smyrna at the PetSmart store IS A JOKE!! 🤣 they will have you standing at their desk for 30 minutes before ANYONE ACKNOWLEDGES YOU! Everyone looks like a deer in headlights! 🤣 I will happily take my puppy and my money elsewhere!
- RBRenee BeardOct 29, 20255.0They are amazing
- CPCeleste PiesOct 6, 20252.0The only decent thing about this place is the prices/plans they offer. Otherwise, I really struggle with them. It takes me calling them AT LEAST 10 times just to ask for a prescription refill. And then on top of that, if the specific veterinarian isn't in that day, they won't even call it in. What is the point of having everything listed in my dog's profile if only one doctor (who is there maybe once a week) can get it refilled? I should not have to be put on hold over 5 times or not even have someone answer my phone call to ask for something so simple.
- AHAngelina HicksSep 26, 20255.0Everyone was super kind and helped my cat Junkrat feel safe and comfortable. We went to get his vaccines for the first time and they were able to get all the testing and vaccines done quickly.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What types of pet care services does Banfield Pet Hospital in Smyrna offer?
Banfield offers a full range of pet health and wellness services including vaccinations, dental care, parasite control, nutrition advice, spay/neuter, microchipping, DNA testing, and end-of-life care.
Does Banfield Pet Hospital provide emergency care for pets?
No, Banfield does not provide emergency care, but they offer urgent care advice during hospital hours and can refer to emergency hospitals or specialists as needed.
Can I access veterinary care online through Banfield?
Yes, clients with Optimum Wellness Plans® can get 24/7 remote pet care advice and triage support via Vet Chat™ on the Banfield app.
What is included in the Optimum Wellness Plan at Banfield?
The plan includes annual preventive care such as exams, vaccines, dental care, nutrition consultations, and early diagnostics with discounts on treatments, renewing automatically each year unless paid in full.
How can I schedule an appointment at Banfield Pet Hospital in Smyrna?
Appointments can be scheduled online through Banfield's website or mobile apps for iOS and Android. They offer in-room, drop-off, and virtual visits for Optimum Wellness Plan members.
What are the operating hours of Banfield Pet Hospital in Smyrna?
The hospital is open Monday through Saturday from 8:00 AM to 6:00 PM, and Sunday from 9:00 AM to 5:00 PM. It is closed on major holidays like Christmas and Thanksgiving.
Are appointments required to visit Banfield Pet Hospital?
Yes, Banfield requires appointments for pet consultations and services.
Which nearby pet-related stores can I visit when I'm at Banfield Pet Hospital?
PetSmart is a nearby pet store and service location where you can shop for pet supplies before or after your visit to Banfield.
What other convenient services are located near Banfield Pet Hospital in Smyrna?
Nearby services include UPS Access Point for package deliveries and Roadside Assistance that might be useful if traveling to Banfield or around the Smyrna area.
Are there shopping and dining options near Banfield Pet Hospital for visitors?
Yes, many retail and dining options like Super Target, Bath & Body Works, Ross Dress for Less, and Burger King are nearby, providing opportunities to shop or eat during a visit to Banfield.