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Pet Resorts of America

4.6
(231 reviews)

Business Details

7200 Charlotte Pike, Nashville, TN
37209, United States
(615) 356-6996
https://www.petresortsofamerica.com/

About

Pet Boarding ServicePet Day CareKennelPet Services
Nashville’s Home For Dog & Cat Boarding, Daycare & Bathing A trusted home-away-from-home for Nashville pets since 2001. Pet Resorts of America is a locally owned dog and cat boarding, bathing, and daycare facility in West Nashville. Our trained pet care team keeps your pets soothed, safe, and having fun while you’re away.

Location

Pet Resorts of America
7200 Charlotte Pike, Nashville, TN
37209, United States

Hours

Reviews

4.6
231 reviews
5 stars
192
4 stars
19
3 stars
2
2 stars
3
1 star
15

What are people saying?

AI-generated from recent customer reviews

Staff Care

Customers consistently praised the staff for their attentiveness, kindness, and genuine care for the pets.

Facility Cleanliness

The facility is frequently described as clean and well-organized, contributing to a positive experience for both pets and owners.

Communication

Many reviews highlighted the excellent communication from staff, including updates and photos during pets' stays.

Pricing Concerns

Some customers expressed dissatisfaction with recent price increases and the perceived value of services offered.

Mixed Experiences

While many had positive experiences, a few customers reported issues with pet care and customer service, indicating inconsistency.
  • KD
    Kimberly Davis
    3 days ago
    1.0
    I have been taking my dog to this daycare facility for over 8 years and have been a faithful customer. Under the new ownership, they increased the price of 20 half days from $300 to now $500 which Is obviously gouging the public. Before that, the previous owner continually raised the price nearly every year. These prices are outrageous, and with no justification. I will no longer be taking my dog to this daycare facility.
  • JP
    Jordan Davis Peters
    Feb 21, 2026
    5.0
    I love Pet Resorts of America. The staff is friendly and attentive, the play yard is viewable from the lobby, and my Poppy is ALWAYS excited to go there. I feel like the staff really do care about my dog. They always pay attention and let me know if they think she isn’t feeling well or if anything has changed about her. They really keep my girl safe!
  • KD
    Kimberley DeMoss
    Feb 12, 2026
    5.0
    We have been boarding our dogs at Pet Resorts for years! We have had large dogs that shared runs and others that had their own run! Pet Resorts has always made our pets stay safe and with “Day Care” also fun!!! The extra friendly and professional staff have allowed us to travel and not be worried about how are pets are being cared for!!!
  • PJ
    Peggy Johnson
    Feb 3, 2026
    5.0
    On Jan 27 we had to leave our home bc of the ice storm in Tennessee. We tried to stick it out with no heat but it was dangerously cold for us and our pets. As we left to go to a hotel. We needed to board our two cats and Pet Resorts was a light in the dark!! We had never used them and so naturally we were nervous to leave our babies there. But with 2 dogs in the car we couldn’t take all the fur babies to the hotel! Pet Resorts staff were kind and reassuring that our cats would be safe and well taken care of and they were. We called on several times to check on them and got a caring staff member who gave updates about them.when we finally were able to pick them up they were calm and relaxed like they had been on a lovely vacation!! We will most definitely use Pet Resorts in Bellevue, TN again. The staff were awesome 💜❤️💕
  • KM
    Keri McKee
    Jan 31, 2026
    1.0
    I have been bringing my dogs here for 5 years. They go 4-5 days a week for daycare and I bring them here anytime I am out of town. When I started the cost of daycare was $630 for a 2 dog 20 day package. It is now up to $902 and with the new ownership it is going up again and they are taking away the 2 dog package so I will need to purchase 2 1 dog packages which will be even more for me. I have spent a lot of money at this place. There are no cameras, they don’t have daycare on weekends, and the facility hasn’t been changed at all from what I can see. What am I paying for? Don’t even get me started on the ridiculous boarding À la carte menu. The staff has always been great on both the boarding and daycare side so this 1 star in no way reflects how I feel about them. Once my packages are gone I will be taking my money and dogs elsewhere and I will be telling everyone I know not to bring their dogs here. It’s just not what it used to be.

Brand Certified Facts from Pet Resorts of America

Pet Resorts of America partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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