Brand Certified
Banfield Pet Hospital
3.9(221 reviews)
Certified by Banfield Pet Hospital • Mar 01, 2026
Business Details
719 Thompson Lane, Nashville, TN
37204, United States
Certified by Banfield Pet Hospital • Mar 01, 2026
(615) 385-9034
Certified by Banfield Pet Hospital • Mar 01, 2026
https://www.banfield.com
Certified by Banfield Pet Hospital • Mar 01, 2026
About
Certified by Banfield Pet Hospital • Mar 01, 2026
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Keeping pets and people safe is our top priority. COVID-19 may affect hospital hours, scheduling and services at some locations. Please know we are doing our best to minimize any inconvenience and thank you for bearing with us — please call ahead so we can ensure your pet’s needs can be met and advise you on next steps. If you’re a Banfield Optimum Wellness Plan® client, you can connect with a veterinarian 24/7 via Vet Chat™ through the Banfield app for general pet care advice and triage support.
Details
- Requires appointmentAvailable
Location
Certified by Banfield Pet Hospital • Mar 01, 2026
Hours
Certified by Banfield Pet Hospital • Mar 01, 2026
Reviews
3.9
221 reviews
5 stars
134
4 stars
25
3 stars
9
2 stars
6
1 star
47
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, including long wait times, unhelpful staff, and issues with appointment scheduling.
Staff Competence
While some reviews praised the knowledge and compassion of the veterinarians, others highlighted serious concerns about misdiagnoses and rushed consultations.
Care Quality
There were mixed reviews regarding the quality of care, with some customers expressing satisfaction while others reported neglectful treatment and lack of urgency in serious situations.
Wellness Plans
Several customers appreciated the affordability of wellness plans, but others felt misled about costs and services included.
Facility Issues
Multiple reviews mentioned disorganization and understaffing, leading to frustrating experiences for pet owners.
- TTtbhkiyaFeb 5, 20261.0We have been customers for over a year now and have adopted 2 cats here. Today I had an appointment, it was her wellness exam & I was 3 minutes late. I had my infant son, my 4 year old daughter and my partner with me (plus one of our cats). They refused to see us today unless we did a drop-off (super inconvenient, I don’t want to drive there twice & i don’t want to leave my cats with them unattended), I said no & the receptionist still tried pushing it on us where we still told her no, this time telling her we did not feel comfortable doing so. We have a wellness plan with them for one of our cats (she was the youngest & the kitten plan made sense at the time), before leaving she asked if I wanted to reschedule (absolutely not, you all just wasted my time) I told her no but I *would* like to cancel my plan so I can get her established with our other vet because that was ridiculous. I’m then told they aren’t able to cancel the plan, I have to call a number to cancel (weird, because I signed up for the plan there). I’m currently on a waitlist to be called back to cancel my plan. The whole ordeal was absolutely ridiculous from every single point; start to finish. I would never recommend this practice to anyone. They have ALWAYS tried pushing for pet drop offs every single time I’ve ever made her an appointment here, it’s off putting and it’s like asking me to leave my child at the Dr’s office alone. Here’s a cute photo one of my babies for tax as they won’t be seeing her again 😊
- VWValerie WilliamsDec 17, 20255.0All of the staff are knowledgeable, kind and professional. I trust their judgment when it comes to the care of my 2dogs. Thx Valerie Williams
- ABAlura BoveDec 15, 20253.0My cat died and I was left in the room for 20 minutes when I just wanted to drop him off. I also got an email asking if Leo enjoyed his visit… he died so no. Just a bleh of experience during a hard time.
- SEStephanie EllisSep 28, 20255.0Dr. Kaitlin Hynek took great care of our little girl. Staff were very nice and knowledgeable. We LOVE Banfield!!!!
- TSTerry SmithSep 25, 20255.0We have brought our pets here for a long time. They are kind and friendly.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I drop off my pet to avoid contact?
We’re empowering our hospital teams to do what’s right for themselves, their clients and communities by taking a series of precautions from encouraging drop-offs to increasing cleaning protocols. Please call the clinic for more information.
Is this clinic open?
Hospital hours and services vary at some locations. If your pet requires immediate care, please call ahead so we can ensure your pet’s needs can be met and advise you on next steps. If you’re a Banfield Optimum Wellness Plan® client, you can connect with a veterinarian anytime, day or night, via Vet Chat™ through the Banfield app for general pet care advice and triage support.
What steps are you taking to keep pets and people safe right now?
We’re constantly evaluating the situation, and we’re empowering our hospital teams to do what’s right for themselves, their clients and communities by taking a series of precautions from encouraging drop-offs to increasing cleaning protocols. We’re also encouraging our Optimum Wellness Plan® clients to connect with a veterinarian 24/7 via our telehealth service Vet Chat™ through the Banfield app. Please call ahead to help our teams prepare.
What medical care are you able to provide right now?
COVID-19 may affect veterinary services offered at some locations. If your pet requires medical attention or care, please call your hospital directly, so the team can confirm availability and advise on next steps.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What are the regular operating hours of Banfield Pet Hospital in Nashville?
Banfield Pet Hospital in Nashville is open Monday through Saturday from 7:00 AM to 6:00 PM, and on Sunday from 9:00 AM to 5:00 PM. Note that some holiday hours may be closed.
Does Banfield Pet Hospital offer emergency care services?
Banfield does not provide emergency care services directly, but you can call during hospital hours for urgent care advice and possible referrals to emergency hospitals or specialists.
Can I schedule a veterinary appointment online or through an app?
Yes, you can schedule appointments online at the Banfield website or use the Banfield app available for iOS and Android to manage appointments and access Vet Chat™ 24/7 for pet care advice.
What type of preventive healthcare services does Banfield Pet Hospital provide?
Banfield offers preventive care such as vaccinations, dental care, parasite control, nutritional and behavioral counseling, and comprehensive examinations.
What is the Optimum Wellness Plan offered by Banfield?
The Optimum Wellness Plan provides an annual package of preventive care including exams, vaccines, early diagnostics, nutritional and dental consultations, and more, with automatic renewal options.
Are drop-off services available to minimize contact during visits?
Yes, Banfield encourages contactless drop-offs and has implemented enhanced cleaning and safety protocols to protect pets, clients, and staff during visits.
How can customers use nearby PetSmart when visiting Banfield Pet Hospital?
PetSmart, located nearby, offers additional pet supplies and services which customers can visit before or after their veterinary appointment at Banfield to conveniently shop for pet products.
Is the One Hundred Oaks shopping center close to Banfield Pet Hospital, and can visitors combine stops?
Yes, One Hundred Oaks shopping center is near Banfield Pet Hospital, making it easy for customers to shop and access various services while visiting the area for their pet’s veterinary needs.
Are there convenient pharmacy options near Banfield Pet Hospital?
Nearby Vanderbilt Adolescent and Young Adult Health provides pharmacy services, allowing pet owners to conveniently manage prescriptions or medical needs alongside veterinary visits.
Does Banfield Pet Hospital require appointments for visits?
Yes, appointments are required to ensure proper scheduling and care for pets at Banfield Pet Hospital.
Brand Certified Facts from Banfield Pet Hospital
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