Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Keeping pets and people safe is our top priority. COVID-19 may affect hospital hours, scheduling and services at some locations. Please know we are doing our best to minimize any inconvenience and thank you for bearing with us — please call ahead so we can ensure your pet’s needs can be met and advise you on next steps. If you’re a Banfield Optimum Wellness Plan® client, you can connect with a veterinarian 24/7 via Vet Chat™ through the Banfield app for general pet care advice and triage support.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
3.9
220 reviews
5 stars
134
4 stars
25
3 stars
9
2 stars
6
1 star
46
What are people saying?
AI-generated from recent customer reviews
Staff Professionalism
Many customers praised the staff for being knowledgeable, kind, and professional, providing a comforting experience for both pets and owners.
Customer Service Issues
Several reviews highlighted significant issues with customer service, including long wait times, difficulty reaching staff, and poor communication regarding appointments.
Mixed Experiences
While many customers reported positive experiences with care and compassion, others expressed frustration with the handling of serious pet health issues and perceived a lack of genuine concern.
Facility Management
Reviews indicated concerns about the organization and management of appointments, with reports of overbooking and inadequate follow-up care.
Wellness Plans
Some customers appreciated the affordability and benefits of the wellness plans, while others felt misled about costs and services.
- VWValerie WilliamsDec 17, 20255.0All of the staff are knowledgeable, kind and professional. I trust their judgment when it comes to the care of my 2dogs. Thx Valerie Williams
- ABAlura BoveDec 15, 20253.0My cat died and I was left in the room for 20 minutes when I just wanted to drop him off. I also got an email asking if Leo enjoyed his visit… he died so no. Just a bleh of experience during a hard time.
- SEStephanie EllisSep 28, 20255.0Dr. Kaitlin Hynek took great care of our little girl. Staff were very nice and knowledgeable. We LOVE Banfield!!!!
- TSTerry SmithSep 25, 20255.0We have brought our pets here for a long time. They are kind and friendly.
- CSClaudia SanchezSep 16, 20255.0My averall experience was great! I wish I had someone to record a video. Chico was shaking here so nervo us. but the compassionate voice of the assistant was so somfortable that he
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I drop off my pet to avoid contact?
We’re empowering our hospital teams to do what’s right for themselves, their clients and communities by taking a series of precautions from encouraging drop-offs to increasing cleaning protocols. Please call the clinic for more information.
Is this clinic open?
Hospital hours and services vary at some locations. If your pet requires immediate care, please call ahead so we can ensure your pet’s needs can be met and advise you on next steps. If you’re a Banfield Optimum Wellness Plan® client, you can connect with a veterinarian anytime, day or night, via Vet Chat™ through the Banfield app for general pet care advice and triage support.
What steps are you taking to keep pets and people safe right now?
We’re constantly evaluating the situation, and we’re empowering our hospital teams to do what’s right for themselves, their clients and communities by taking a series of precautions from encouraging drop-offs to increasing cleaning protocols. We’re also encouraging our Optimum Wellness Plan® clients to connect with a veterinarian 24/7 via our telehealth service Vet Chat™ through the Banfield app. Please call ahead to help our teams prepare.
What medical care are you able to provide right now?
COVID-19 may affect veterinary services offered at some locations. If your pet requires medical attention or care, please call your hospital directly, so the team can confirm availability and advise on next steps.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What are the regular operating hours of Banfield Pet Hospital in Nashville?
Banfield Pet Hospital in Nashville is open Monday through Saturday from 7:00 AM to 6:00 PM, and on Sunday from 9:00 AM to 5:00 PM. Note that some holiday hours may be closed.
Does Banfield Pet Hospital offer emergency care services?
Banfield does not provide emergency care services directly, but you can call during hospital hours for urgent care advice and possible referrals to emergency hospitals or specialists.
Can I schedule a veterinary appointment online or through an app?
Yes, you can schedule appointments online at the Banfield website or use the Banfield app available for iOS and Android to manage appointments and access Vet Chat™ 24/7 for pet care advice.
What type of preventive healthcare services does Banfield Pet Hospital provide?
Banfield offers preventive care such as vaccinations, dental care, parasite control, nutritional and behavioral counseling, and comprehensive examinations.
What is the Optimum Wellness Plan offered by Banfield?
The Optimum Wellness Plan provides an annual package of preventive care including exams, vaccines, early diagnostics, nutritional and dental consultations, and more, with automatic renewal options.
Are drop-off services available to minimize contact during visits?
Yes, Banfield encourages contactless drop-offs and has implemented enhanced cleaning and safety protocols to protect pets, clients, and staff during visits.
How can customers use nearby PetSmart when visiting Banfield Pet Hospital?
PetSmart, located nearby, offers additional pet supplies and services which customers can visit before or after their veterinary appointment at Banfield to conveniently shop for pet products.
Is the One Hundred Oaks shopping center close to Banfield Pet Hospital, and can visitors combine stops?
Yes, One Hundred Oaks shopping center is near Banfield Pet Hospital, making it easy for customers to shop and access various services while visiting the area for their pet’s veterinary needs.
Are there convenient pharmacy options near Banfield Pet Hospital?
Nearby Vanderbilt Adolescent and Young Adult Health provides pharmacy services, allowing pet owners to conveniently manage prescriptions or medical needs alongside veterinary visits.
Does Banfield Pet Hospital require appointments for visits?
Yes, appointments are required to ensure proper scheduling and care for pets at Banfield Pet Hospital.