Banfield Pet Hospital

Reviews

• KS

  Kara Stevenson

  Oct 15, 2025
  1.0
  Drove over 45 minutes to get there with a screaming toddler and a dog who gets car sick in rush hour traffic all for them to refuse to see me because I was 9 minutes late, so I had to drive the 45 (then 55 minutes) BACK home.
• JR

  Joy Rich

  Oct 1, 2025
  5.0
  Love this pet hospital. Very attentive and caring. They all act as if it's their own pet.
• VT

  veronica taylor

  Sep 17, 2025
  1.0
  When my daughter had to put her baby down, she chose Banfield. They were supposed to give her the law prints of her baby,but instead they mailed it without confirming the address and now nee memories are gone forever. !!!! Maybe tell someone how you will deliver something so precious because NOW SHE HAS BAS NOTHING. Thanks a lot for absolutely nothing
• AF

  Angelo Ferrante

  Jul 19, 2025
  5.0
  Very professional. Amazing service
• KT

  Kristen Torring

  Jun 28, 2025
  1.0
  My dog has been a Banfield Wellness Plan member his entire life, and overall, we've had a solid understanding of the Banfield model. He’s generally a healthy dog who hasn’t required much hands-on care from veterinarians outside of routine visits. However, a recent experience left me extremely disappointed, and I feel it’s important to share. My dog developed a small growth on his paw. The vet recommended an aspirate to rule out anything serious, and the results came back negative—no malignancy. Unfortunately, a couple of weeks later, the growth got caught on something, which caused it to become an open wound after he began chewing at it. I brought him back to Banfield for an evaluation, expecting the next steps to focus on wound care and possibly discussing surgical options. During the visit, I spoke to the vet over the phone while driving to pick him up, and she said she was referring us to an oncologist. Hearing terms like “chemo,” “radiation,” and “oncology” in that context, especially after receiving a recent benign test result, was overwhelming and confusing. Once I arrived at the office, I asked to speak with the vet in person for clarity. The technician initially said the doctor would be right out, but later returned to inform me the vet was tied up with paperwork and wouldn’t be able to speak with me. Instead, I was handed a printout titled “What is Veterinary Oncology?” It felt impersonal and left me with more questions than answers. I did follow up with the oncologist two weeks later and was given an estimate of over $3,000+ to determine how far the presumed cancer had spread. This seemed excessive considering no one had provided definitive evidence of cancer in the first place. I asked for another aspirate on the wound and surrounding lymph node, and once again, no cancer cells were found. That second opinion likely saved me thousands of dollars in unnecessary testing. The growth has since recessed on its own, and no further treatment has been needed. I understand that general practice veterinarians have limitations and sometimes referrals are necessary. However, the way this situation was communicated, particularly the delivery of such serious possibilities without in-person discussion, was extremely disappointing. Clear, compassionate and in-person communication should be a priority, and the bare minimum, when discussing something as serious (and expensive) as a potential cancer diagnosis. I will not return to this location.

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