Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Nashville provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
4.0
170 reviews
5 stars
112
4 stars
10
3 stars
10
2 stars
4
1 star
34
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude and unhelpful staff, with complaints about poor communication and lack of attentiveness.
Care Quality
While some customers praised the care provided to their pets, others expressed serious concerns about misdiagnoses and inadequate treatment.
Appointment Issues
Numerous reviews highlighted difficulties in scheduling appointments, long wait times, and issues with appointment confirmations.
Wellness Plan Concerns
Several customers criticized the wellness plans as being misleading and not providing the expected value, with unexpected costs often arising.
Cleanliness and Environment
Multiple reviews mentioned unsanitary conditions in the clinic, including dirty exam rooms and poor overall cleanliness.
- RYRay YanDec 30, 20251.0Don’t get why they told us to make an appointment for 9 am for a shot when they had surgeries and couldn’t get our dog in until 11:30. Do yourselves a favor and just go to Richland Animal Clinic.
- KSKara StevensonOct 15, 20251.0Drove over 45 minutes to get there with a screaming toddler and a dog who gets car sick in rush hour traffic all for them to refuse to see me because I was 9 minutes late, so I had to drive the 45 (then 55 minutes) BACK home.
- JRJoy RichOct 1, 20255.0Love this pet hospital. Very attentive and caring. They all act as if it's their own pet.
- VTveronica taylorSep 17, 20251.0When my daughter had to put her baby down, she chose Banfield. They were supposed to give her the law prints of her baby,but instead they mailed it without confirming the address and now nee memories are gone forever. !!!! Maybe tell someone how you will deliver something so precious because NOW SHE HAS BAS NOTHING. Thanks a lot for absolutely nothing
- CWCrystal WilliamsJul 26, 20251.0ETA: coincidentally after making this review a few days later (today) I get a phone call asking if i was still bringing my cat in for an ultrasound?! Excuse me?!?! Its been 4 MONTHS with no word, no phone calls, and certainly not an appointment or confirmation of appointment. So tell me how that was not relayed to me after 4 MONTHS?! INSANE!! 4 MONTHS?!?! Even if I had an appointment you are better off going elsewhere, where the wait is only 2 weeks out, what a joke! Absolutely terrible!!! If I could give it 0 stars I would. FRONT DESK staff person: Rude. ASSISTANT: Rude and kept calling my cat her/she when I kept clearly stating boy/male and his name is on the chart along with his gender and neutered status. So, that right there shows me a lack of listening/attentiveness/and care. When she told me I had to drop him off I was confused because I was never told I was going to have to drop him off, so I asked could I stay with him and she became very rude and demeaning saying "well you're here with him aren't you?" I said I was never told I would be dropping him off. And asked if I could speak to the vet about my cats health before dropping off and was told "No! She's busy." So I never got to see or speak to vet at drop off or pick up. EXAM ROOM: Absolutely disgusting!!! Pet hair EVERYWHERE!! I saw little bugs crawling around on the floor. The exam table clearly hadn't been cleaned from prior exam. When I mentioned all the fur, the assistant brushed it off saying last dog was old and a shedder. So, if thats the case why not sweep inbetween clients and clean exam table?!?! Seems like pretty standard practice. I felt like I was entering a toilet bowl. And the smell was atrocious. PRICE: I kept getting phone call after phone call with different quotes. Banfield is scammy and up the prices on everything to be able to sell these overpriced wellness plans to customers already in vulnerable situations. And to top it all off, the phone call I got the following day discussing lab results I was made aware that my concerns and notes to the assistant were not relayed properly to the vet. Had they been relayed to the vet properly certain tests would not have been ran and a whole different protocol would have been done. I was ripped off of money because the assistant got her notes wrong!!! And the final quote I was given was several hundred dollars less than what I had to pay. So I had to do a wellness plan and I'm now locked in for an entire year paying $60/month (on top of the $$ I had to pay that day) to a clinic i will NEVER be coming back to, but I am sure they don't care as long as they get their money.They also don't send you home any paperwork explaining what is included in the plan (basically nothing) or the cancelation policy. And I'm pretty sure my cat now has PTSD about vet clinics now. Save your money and go elsewhere. Banfield over works their vets so they cannot have a relationship with the pets or their owners. And you can't trust the assistant to relay your concerns correctly to the vet. The vets are run ragged. The policies of Banfield are scammy. Ohh!!! And!!! I called to schedule and ultrasound a couple of weeks later after speaking to the vet, thats what should have been done if information was relayed properly instead of an xray!! Anyways, the person on the phone said she would put in a referral and I would get a call back soon. So what is soon?? Because I called at the end of April and its now July and NEVER GOT A CALL BACK!!!! KUDOS! 😒 PUTTING MORE PETS LIVES IN JEOPARDY BY NOT BEING ORGANIZED!! PS...That assistant should not be trusted with information involving the health of your beloved pet, she could have seriously hurt someone's pet with wrong information.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What types of veterinary services does Banfield Pet Hospital in Nashville offer?
Banfield Pet Hospital provides quality health and wellness care including routine vaccinations, microchipping, dental and surgical care, preventive treatments, nutrition advice, parasite control, spay/neuter, DNA testing, and end-of-life care.
What are the operating hours of Banfield Pet Hospital in Nashville?
The hospital is open Monday through Saturday from 8:00 AM to 6:00 PM and closed on Sundays and major holidays.
Does Banfield Pet Hospital in Nashville offer emergency care services?
No, Banfield does not provide emergency care. However, during hospital hours, you can call for urgent care advice or referrals to emergency hospitals. After hours, please contact your local emergency hospital directly.
Can I get veterinary care online through Banfield?
Yes, Banfield clients with Optimum Wellness Plans can access remote general pet care advice and triage support 24/7 via Vet Chat™ through the Banfield app.
What is included in the Optimum Wellness Plan at Banfield Pet Hospital?
The plan includes annual preventive care such as exams, vaccinations, diagnostics, nutrition consultations, dental care, and discounts on treatments. It automatically renews yearly unless paid in full at enrollment.
How can I pay for my pet's Optimum Wellness Plan at Banfield?
You can spread the cost over 12 months via automatic withdrawals or credit card charges, or pay in full upfront if preferred.
What types of appointments are available at Banfield Pet Hospital?
Banfield offers in-room visits, drop-off appointments where you leave your pet and are contacted when ready, and Virtual Visits for Optimum Wellness Plan clients for convenient remote care.
Is Banfield Pet Hospital located near any pet supply stores?
Yes, Banfield is near PetSmart, which offers pet grooming and pet store services, making it convenient to combine vet visits with pet shopping or grooming needs.
What nearby dining options are available around Banfield Pet Hospital?
Nearby options include McDonald's for fast food and ZENSHI Handcrafted Sushi for sushi dining, allowing you to grab a meal before or after your veterinary visit.
Are there shopping centers close to Banfield Pet Hospital in Nashville?
Yes, Banfield is close to The Avenue Nashville West and Costco, where you can shop for a variety of goods and groceries, which makes it easy to combine errands with your pet's visit.